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Fema Customer Service Jobs in Virginia (NOW HIRING)

MAIC inc.

Surge Personnel

Winchester, VA · On-site

$17 - $21/hr

Training will be provided but candidates must be able to clear FEMA's background check in order to ... Candidate will use technical and customer service skills quickly to provide a quality solution to ...

UNISSANT

AI Developer/Engineer

Ashburn, VA · Remote

... other FEMA-approved platforms, including AWS, GCP, Microsoft 365, ServiceNow, and CRM/SaaS ... Experience with cloud-hosted AI services, secure APIs, data pipelines, and enterprise application ...

UNISSANT

AI Developer Engineer

Ashburn, VA · Remote

... other FEMA-approved platforms, including AWS, GCP, Microsoft 365, ServiceNow, and CRM/SaaS ... Experience with cloud-hosted AI services, secure APIs, data pipelines, and enterprise application ...

Unissant

AI Developer Engineer

Ashburn, VA · On-site

... other FEMA-approved platforms, including AWS, GCP, Microsoft 365, ServiceNow, and CRM/SaaS ... Experience with cloud-hosted AI services, secure APIs, data pipelines, and enterprise application ...

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All JobsFema Customer Service JobsFema Customer Service Jobs in Virginia

Fema Customer Service information

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$9

$18

$26

How much do fema customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for fema customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

What does a FEMA Customer Service do?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What are the key skills and qualifications needed to thrive in the FEMA Customer Service position?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

How to get hired with FEMA?

To get hired as a FEMA customer service representative, applicants should review current job openings on the official FEMA careers website, ensure they meet the minimum qualifications such as customer service experience and relevant skills, and complete the online application process. Additional requirements may include passing background checks and sometimes obtaining specific certifications or training related to emergency management or disaster response.

What skills are needed for FEMA customer service remote work?

FEMA customer service remote workers need strong communication skills, problem-solving abilities, and proficiency with computer systems and customer service software. They should also have good organizational skills, the ability to work independently, and often require familiarity with emergency management protocols and certifications. Adaptability and patience are essential for handling diverse inquiries and stressful situations remotely.

What are the most commonly searched types of Fema Customer Service jobs in Virginia?

The most popular types of Fema Customer Service jobs in Virginia are:

What are popular job titles related to Fema Customer Service jobs in Virginia?

For Fema Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Fema Customer Service jobs in Virginia look for?

The top searched job categories for Fema Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Fema Customer Service jobs?

Cities in Virginia with the most Fema Customer Service job openings:

Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in Virginia as of August 2026, with employment types broken down into 59% Full Time, 31% Part Time, 7% Temporary, and 3% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Disaster Recovery Public Assistance Specialist - Reservist (On-Call)

ICF

Reston, VA

Part-time

Posted 20 days ago

Job description

Disaster Recovery Public Assistance Specialist - Reservist (On-Call)

When communities are impacted by hurricanes, floods, wildfires, tornadoes, and other major disasters, recovery takes more than funding-it takes experienced professionals who can help restore critical infrastructure, navigate complex recovery programs, and support long-term resilience.

At ICF, our Disaster Management team partners with federal, state, tribal, territorial, and local governments to help communities recover and rebuild. We support disaster recovery programs that restore essential public services, strengthen infrastructure, and help communities emerge stronger following catastrophic events. We are seeking experienced Public Assistance professionals to join our On-Call Reservist team and support disaster recovery efforts across the country. The focus on community recovery, infrastructure restoration, and helping clients navigate federal recovery programs aligns with ICF's Disaster Management talent attraction messaging.

This is a U.S.-based, on-call position that may require travel to client sites, field locations, and disaster recovery operations for multi-week assignments.

Why Join Our Reservist Team?
Support communities during some of their most critical moments of recovery.
Apply your Public Assistance expertise to meaningful, real-world challenges.
Gain experience across a variety of disaster recovery programs and geographies.
Work alongside experienced disaster recovery professionals committed to helping communities rebuild.
Enjoy the flexibility of on-call employment while remaining connected to impactful work.

About On-Call Employment with ICF
Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as "On-Call" employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline assignments. Individuals may work on concurrent projects outside of their ICF assignments, provided there is no conflict of interest.

For many professionals, this model provides the opportunity to contribute to meaningful disaster recovery efforts while maintaining flexibility and pursuing other professional interests.

Please provide an updated resume that highlights experience relevant to the qualifications listed below, including disaster recovery, FEMA Public Assistance, grants management, and related recovery program experience, where applicable.

What You'll Do
Support FEMA Public Assistance program delivery and disaster recovery operations.
Develop, review, and analyze FEMA Project Worksheets and supporting documentation.
Provide guidance on FEMA policies, regulations, and program requirements.
Partner with federal, state, tribal, territorial, and local stakeholders throughout the recovery process.
Resolve project and program issues while maintaining quality, compliance, and customer service standards.
Maintain accurate project documentation, reporting, and records.
Support recovery initiatives that help communities restore critical infrastructure and public services.

Required Qualifications
2+ years of experience supporting FEMA Public Assistance, FEMA Hazard Mitigation, or comparable state or local disaster recovery programs.
2+ years of experience reviewing, developing, or analyzing FEMA Project Worksheets.
3+ years of professional work experience.
Ability and willingness to travel by air and vehicle with limited notice to support disaster recovery operations.
Valid U.S. driver's license and ability to successfully pass a Motor Vehicle Records (MVR) check.

Preferred Qualifications
Bachelor's degree.
FEMA certifications or relevant FEMA coursework.
Experience interpreting and applying FEMA Public Assistance policy, guidance, and regulations.
Experience supporting disaster recovery operations involving complex programmatic or stakeholder considerations.
Experience working with federal, state, tribal, territorial, or local government partners.
Experience in grants management, infrastructure recovery, construction, public works, engineering, architecture, environmental services, or related disciplines.

#Indeed
#OnCallRecovery


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,665.00 - $94,631.00Nationwide Remote Office (US99)

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