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Tier 2 Tech Support Agent Jobs (NOW HIRING)

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

beBright

Tier 2 IT Support Technician

Knoxville, TN

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

BeBright

Tier 2 IT Support Technician

Knoxville, TN

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

Revelyst

Technical Product Support Agent

San Diego, CA · On-site

$21 - $22.50/hr

... Technology platform team. As a Tier 1 Technical Product Support Agent you provide the initial ... To identify, research, and resolve all general support issues or determine that Tier 2 Escalation ...

AHU Technologies, Inc.

MDC Tier II Tech

Washington, DC · On-site

$35 - $40/hr

The Client Technology Division is responsible for managing all Public Safety Communications for the ... The Tier II technicians will be required to provide technical support to the Client 911 MDC systems ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

BRAD HALL COMPANIES

IT Support Tier 1

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem ... Aid all other IT Support staff as needed or assigned. * Perform miscellaneous job-related duties as ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... and health technologies, computer software and simulation, systems analysis, environmental ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

... technology landscapes. Responsibilities * Provide first-level technical support via phone, email ... Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams with comprehensive ...

BusPatrol LLC

L2 IT Support Agent

Austin, TX · On-site

$60K - $70K/yr

L2 IT Support Agent Location: Austin, TX Schedule: Full-time Job Overview BusPatrol is seeking an ... * 2-5 years of experience in IT support, service desk, help desk, or a similar technical support ...

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Tier 2 Tech Support Agent information

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How much do tier 2 tech support agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are Tier 2 Tech Support Agents?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
Infographic showing various Tier 2 Tech Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Tier 2 IT Support Technician

beBright

Knoxville, TN • On-site

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

POSITION SUMMARY
beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 support and plays a key role in maintaining technology systems that support patient care and practice operations. This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN.
The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable technology services. This position primarily supports our Southeast practices and requires occasional travel to office locations.
WHO WE ARE
At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes through a dual-specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and doctor-led shared services organization provides administrative and operational support while creating opportunities for growth and career advancement.
WHO WE ARE LOOKING FOR
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Minimum of 2-4 years of IT support experience, including troubleshooting and end-user support.
  • Experience supporting healthcare, dental, or other patient-care environments preferred.
  • Experience supporting multiple office locations and remote users.
  • Working knowledge of Microsoft 365, Azure, and Microsoft Intune.
  • Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment.
  • Familiarity with cloud-based phone systems.
  • Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments.
  • Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices.
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
  • Excellent customer service, communication, and problem-solving skills.

RESPONSIBILITIES
  • Provide Tier 2 technical support for end users across multiple practice locations.
  • Troubleshoot and resolve escalated hardware, software, application, and network issues.
  • Support Microsoft 365 applications, user accounts, email, and device management.
  • Assist with workstation setup, software installation, equipment deployment, and employee onboarding.
  • Support printers, scanners, phones, and other office and clinical technology.
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
  • Collaborate with Tier 1 support and senior IT team members to resolve complex issues.
  • Assist with system upgrades, deployments, and technology projects.
  • Maintain accurate inventory records for hardware and technology assets.
  • Educate end users on technology best practices and security awareness.
  • Monitor support requests to ensure timely resolution and excellent customer service.

WHAT WE OFFER
  • Competitive salary based on experience.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with 3% Safe Harbor contribution.
  • Paid time off, holidays, and sick time.
  • Collaborative team environment with opportunities for advancement.
  • Exposure to a growing multi-site healthcare organization.

TRAVEL
Travel between supported practice locations is required, up to 30%. Must have reliable transportation to provide onsite support as requested.
If you enjoy solving technical problems, helping end users succeed, and supporting technology that directly impacts patient care, we encourage you to apply and join our growing IT team.
beBright participates in E-Verify.

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