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Tier 2 Tech Support Agent Jobs (NOW HIRING)

ARA

Tier 1 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing ... Bachelor's degree in Information Technology, Cybersecurity, or a related field with 0-2 years of ...

AHU Technologies, Inc.

MDC Tier II Tech

Washington, DC · On-site

$35 - $40/hr

The Client Technology Division is responsible for managing all Public Safety Communications for the ... The Tier II technicians will be required to provide technical support to the Client 911 MDC systems ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48.90K/yr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to the Tier ...

TechCollective

Be Seen First

IT Support Technician - Tier 2

New Orleans, LA · On-site

$52K - $64K/yr

Tier 2 / Level II About TechCollective TechCollective is a worker-owned IT support cooperative. We support small and mid-sized organizations and nonprofits with responsive, security-minded ...

JASINT

Tier 2 IT Support

Monterey, CA

$65K - $73K/yr

Tier 2 IT Support Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $73k/yr Clearance Requirements This position requires a current and active Secret Clearance at the time of ...

JASINT

Tier 2 IT Support

Monterey, CA

$65K - $73K/yr

Tier 2 IT Support Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $73k/yr Clearance Requirements This position requires a current and active Secret Clearance at the time of ...

Netsurit US

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Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

We are seeking an experienced and detail-oriented Tier 2 to join our IT support team. In this role, you'll provide advanced troubleshooting, support escalation management, and resolution for a wide ...

Redd E-Systems

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Tier 2 IT Support Engineer / Systems Administrator

Winder, GA · On-site

$60K - $75K/yr

Tier 2 IT Support Engineer / Systems Administrator Company: Redd E-Systems, LLC Location: Winder, GA Job Type: Full-Time Work Environment: Hybrid / Onsite as needed About Redd E-Systems Redd E ...

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How much do tier 2 tech support agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.

What are Tier 2 Tech Support Agents?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:

Tier 1 Cloud Support

ARA

San Antonio, TX • On-site

Full-time

Posted 18 days ago

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you'll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The successful applicant will:
  • Monitor the helpdesk ticket queue and respond to requests based on priority and defined Service Level Agreements (SLAs).
  • Provision and manage user accounts, including email setup, RSA token registration, and group assignments.
  • Troubleshoot access issues, remote desktop connectivity problems, and basic system or application errors.
  • Escalate complex or unresolved issues with complete documentation and diagnostic details.
  • Follow Standard Operating Procedures (SOPs) for task execution, issue documentation, and escalation.
  • Collaborate with Tier 2/3 personnel to resolve cross-domain incidents.
  • Maintain accurate and clear records within the ticketing system and contribute to internal documentation.

Tier 1 Cloud Support Position Requirements:
  • U.S. Citizenship (No exceptions; green card holders are not eligible)
  • Current DoD Secret Clearance (or higher)
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field with 0-2 years of relevant work experience
  • Successfully acquire and maintain Special Access Program (SAP) access
  • Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire
  • Willing to work on-site, daily, at our San Antonio, TX location

Tier 1 Cloud Support Position Preferences:
  • Experience supporting DoD or secure government environments.
  • Exposure to SAP or classified environments.
  • 0-2 years of experience in Tier 1 or Tier 2 IT support roles.
  • Basic knowledge of Windows Server or Linux-based systems.
  • Familiarity with supporting virtual desktop environments or cloud-hosted systems.
  • Exposure to ITSM tools such as Jira, ServiceNow, or similar.
  • Strong troubleshooting, customer service, and communication skills.
  • Interest in growing into Tier 2 or Tier 3 IT support roles.

If this is the perfect job for you please apply online at https://www.ara.com/job-search today!
About Us:
Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company known for providing technically superior solutions to complex and challenging problems in the physical sciences. We were founded in Albuquerque, NM in 1979 as the disco era was, thankfully, closing out and the personal computer era was beginning. We employ over 2,200 professionals and continue to grow. ARA offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA prides ourselves on having a challenging culture where innovation & experimentation are the norm. At ARA, employees are our greatest assets, so we give our employees the tools, training, and opportunities to take active roles as owners. The motto, "Engineering and Science for Fun and Profit" sums up the ARA experience. The company realizes employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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