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Tier 2 Tech Support Agent Jobs (NOW HIRING)

Revelyst

Technical Product Support Agent

San Diego, CA · On-site

$21 - $22.50/hr

... Technology platform team. As a Tier 1 Technical Product Support Agent you provide the initial ... To identify, research, and resolve all general support issues or determine that Tier 2 Escalation ...

Complete Computing Solutions

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Tier 2 IT Support Technician

Texarkana, TX · On-site

$45K - $60K/yr

Tier 2 IT Support Technician Complete Computing Solutions Location: Texarkana, Texas Position Type: Full-Time, On-Site Salary: $45,000 - $60,000 Reports To: Service Desk Supervisor About Complete ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), ...

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... and health technologies, computer software and simulation, systems analysis, environmental ...

KeenLogic

Tier II Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

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How much do tier 2 tech support agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Tier 2 Tech Support Agent?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
Infographic showing various Tier 2 Tech Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Product Support Agent

Revelyst

San Diego, CA • On-site

$21 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Description
We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team.
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.
This position reports to the Technical Product Support Supervisor.
As the Technical Product Support Agent, you will have an opportunity to:
  • Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
  • Work with end users to understand, diagnose, and resolve Golf Data questions.
  • Work to document incoming customer issues for reporting
  • Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
  • Work with customers and manufactures to organize returns and any replacement or repairs.
  • Work with end users to process and upsell new items.

You Have:
  • College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
  • Working knowledge of Android, iOS, database usage, and audio-visual setup
  • Strong verbal and written communication skills.
  • Ability to quickly assess client requests and identify solutions.
  • Strong customer-focused orientation. Attention to detail.
  • Ability to work a task with a team to completion.
  • Ability to research and resolve issues, self-starter.
  • Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
  • Previous computer or customer support experience.
  • Computer Networking Experience a Plus!

GOLF KNOWLEDGE IS A PLUS!!!
Pay Range:
Hourly Rate: $21.00 - $22.50
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Protected Veteran/Disabled

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