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Tier 2 Tech Support Agent Jobs (NOW HIRING)

Peraton

Tier 2 IT Support Technician

Denver, CO · On-site

$80K - $128K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Peraton

Tier 2 IT Support Technician

Denver, CO · On-site

$80K - $128K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Peraton

Tier 2 IT Support Technician

Washington, DC · On-site

$80K - $128K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Express Wash Concepts

POS Support Agent

Etna, OH · On-site

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ... Guide site staff or IT Field Technicians through step-by-step troubleshooting procedures in a clear ...

CDIT LLC

Tier 2 Support

UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...

TEEMA

Help Desk Specialist II- Tier 2 Support

Ashburn, VA · On-site

$61K - $64K/yr

... your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who ...

New

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24.96K - $31.20K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$15 - $16/hr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24.96K - $31.20K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

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How much do tier 2 tech support agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.

What are Tier 2 Tech Support Agents?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
Tier 2 IT Support Technician

Tier 2 IT Support Technician

Peraton

Denver, CO • On-site

$80K - $128K/yr

Full-time

Posted 10 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

37th of 203 rated it services

Job description

Responsibilities

Position Summary

 

Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service.

This role requires strong troubleshooting skills, experience supporting enterprise IT environments, and the ability to work effectively within classified and regulated operational environments.

Key Responsibilities

 

  • Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments
  • Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues
  • Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems
  • Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes
  • Configure, troubleshoot, and maintain printers and other endpoint peripherals
  • Coordinate and execute user workstation relocations and office moves
  • Maintain accurate inventory records for classified and non-classified IT assets
  • Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition
  • Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives
  • Ensure compliance with federal security policies, configuration standards, and operational procedures
  • Document technical issues, resolutions, and support activities within ticketing systems
  • Escalate complex issues to Tier 3 engineering teams when required
  • Provide excellent customer support while operating in a high-security, mission-focused environment
Qualifications

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted
  • Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years with a HS Diploma
  • Experience supporting Windows desktop operating systems and Microsoft Office products
  • Experience with desktop imaging and deployment technologies
  • Familiarity with Active Directory account administration and group policy concepts
  • Experience troubleshooting printers, desktop hardware, and peripheral devices
  • Strong understanding of IT asset inventory management and lifecycle processes
  • Experience supporting users in classified or regulated environments preferred
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively within a team environment
  • Active TS/SCI or Q/SCI clearance

Preferred Qualifications

 

  • Prior experience supporting Department of Energy
  • Familiarity with DOE, DoD, or IC cybersecurity and operational requirements
  • Experience with ticketing systems such as ServiceNow or Remedy
  • Knowledge of endpoint management and enterprise deployment tools
  • Experience with secure handling procedures for classified systems and equipment

#cboss

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

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Hours and flexibility

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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