ZipRecruiter

Log In

1

Tier 2 Tech Support Agent Jobs (NOW HIRING)

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Teal

Tier 2 Support Tech

Minneapolis, MN

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

Company Description Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for ... We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ...

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

... 3-5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system ... administrator role Hands-on Microsoft 365 administration experience required, including Exchange ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

Tier 2 technicians are expected to work independently, make sound technical judgments, and ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

Tier 2 technicians are expected to work independently, make sound technical judgments, and ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key ... Provide advanced IT support and resolve escalated technical issues. * Troubleshoot complex hardware ...

Texas Dow Employees Credit Union

Executive & Branch IT Support Reporting Manager Title: Manager, IT Service Delivery FLSA Status ... Target work split: ~25% EC/Board (VIP) support and ~75% Branch Tier-2 escalation support. Essential ...

previous page

Showing results 41-60

All JobsTier 2 Tech Support Agent Jobs

Tier 2 Tech Support Agent information

See salary details

$10

$19

$30

How much do tier 2 tech support agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Tier 2 Tech Support Agent?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
Infographic showing various Tier 2 Tech Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Tier 2 Desk Side Support Specialist

Ignite IT

Washington, DC

Full-time

Posted 5 days ago

Job description

Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This position combines hands-on desktop support with administrative coordination to ensure efficient day-to-day IT operations and successful project execution.

The ideal candidate has experience supporting government, business, technical, and IT personnel while providing Tier 2 desk side and remote support in a fast-paced environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues.

Responsibilities
  • Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  • Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
  • Diagnose and resolve complex issues involving:
    • Windows Operating System
    • Active Directory
    • Azure Virtual Desktop (AVD) performance
    • SCCM client health
    • BitLocker recovery
    • Microsoft Intune-managed devices
  • Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
  • Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
  • Collaborate with Tier 3 support and Infrastructure teams on escalated issues and advanced troubleshooting.
  • Document and track service tickets, resolutions, and support activities in ServiceNow.
  • Maintain and organize project files, reports, and technical documentation in both electronic and manual formats.
  • Monitor IT asset inventory and assist with procurement tracking.
  • Ensure compliance with IT security policies, standards, and procedures.
  • Handle sensitive or classified materials with discretion and accuracy.
  • Lift and move equipment weighing 50 pounds or more as needed.

Requirements

U.S. Citizenship with the ability to obtain a High Public Trust clearance.

Associate's degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.

Experience supporting government, business, technical, and IT personnel.

Proficiency with:

  • Microsoft Office Suite
  • Microsoft SharePoint
  • Microsoft SCCM
  • Microsoft Intune
  • Active Directory

Familiarity with:

  • Apple Mac products
  • Thin clients
  • Dell hardware

Ability to work effectively in a fast-paced support environment while maintaining professionalism and reliability.

Preferred Qualifications
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
Physical Requirements

Candidates must be able to:

  • Lift and move equipment weighing 50 pounds or more as required by the position.

Apply