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Tier 2 Tech Support Agent Jobs (NOW HIRING)

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

We deliver IT projects, systems administration, help desk, and strategic planning services to ... As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Teal

Tier 2 Support Tech

Minneapolis, MN

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT

$70K/yr

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT / Managed IT Services / Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

Tier 2 technicians are expected to work independently, make sound technical judgments, and ... IT Support Specialist II can independently handle: · Active Directory administration and ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key ... Provide advanced IT support and resolve escalated technical issues. * Troubleshoot complex hardware ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key ... Provide advanced IT support and resolve escalated technical issues. * Troubleshoot complex hardware ...

MetTel

IT Helpdesk Agent

New York, NY

$50K - $65K/yr

We are seeking a motivated IT Help Desk Agent to join our Operations team in NYC! The IT Helpdesk ... You will provide Tier 1 and Tier 2 support across hardware, software, and network issues while ...

Texas Dow Employees Credit Union

Executive & Branch IT Support Reporting Manager Title: Manager, IT Service Delivery FLSA Status ... Target work split: ~25% EC/Board (VIP) support and ~75% Branch Tier-2 escalation support. Essential ...

Nuvia MSO LLC

Tier 2 IT Technician

Salt Lake City, UT

$70K/yr

Pay: $70,000/Year Role The Tier 2 IT Technician serves as the escalation point between Tier 1 support and Tier 3/ Systems Admin. This role focuses on diagnosing and resolving complex technical issues ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

$55K - $70K/yr

... Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas, Texas (On-Site - local candidates only) Employment Type: Full-Time (Part-Time options may be considered) About K3 Technology ...

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Tier 2 Tech Support Agent information

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How much do tier 2 tech support agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are Tier 2 Tech Support Agents?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
Infographic showing various Tier 2 Tech Support Agent job openings in the United States as of June 2026, with employment types broken down into 2% Internship, 87% Full Time, 6% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Tier 2 IT Technician

Tier 2 IT Technician

Nuvia Dental Implant Center

Salt Lake City, UT • On-site

$70K/yr

Full-time

Posted 13 days ago

Job description

Pay: $70,000/Year
Role
The Tier 2 IT Technician serves as the escalation point between Tier 1 support and Tier 3/ Systems Admin. This role focuses on diagnosing and resolving complex technical issues, stabilizing production environments, and improving IT operations through documentation, automation, and process refinement. The T2 Technician plays a critical role in minimizing downtime, ensuring system reliability, and supporting business-critical workflows.
Responsibilities
  • Serve as the primary escalation point for Tier 1 support tickets that require advanced troubleshooting
  • Diagnose and resolve complex issues related to:
    • Windows and macOS operating systems
    • Active Directory / Identity providers (e.g., Azure AD, JumpCloud)
    • Networking (DNS, DHCP, VPN, VLANs, firewalls)
    • Endpoint management, patching, and security tools
  • Own incident resolution for priority and production-impacting issues
  • Perform root cause analysis (RCA) and document findings and remediation steps
  • Coordinate with Tier 3, vendors, and external partners when required
  • Create and maintain technical documentation, runbooks, and knowledge base articles
  • Identify repeat issues and recommend automation or systemic fixes
  • Assist with onboarding/offboarding processes and device provisioning
  • Validate system health after changes, patches, or incident resolution
  • Participate in on-call or after-hours support rotations as needed

Requirements
  • 3-5+ years of experience in IT support, systems administration, or a similar role
  • Strong hands-on experience with:
    • Windows Server and desktop environments
    • macOS administration
    • Identity and access management systems
    • Endpoint management and security tooling
  • Solid understanding of networking fundamentals and troubleshooting techniques
  • Experience working within a ticketing system and following ITIL or similar frameworks
  • Ability to clearly document technical issues and solutions
  • Strong communication skills with both technical and non-technical users
  • Proven ability to prioritize work in a fast-paced, production environment
  • Comfortable working independently while collaborating with cross-functional teams

Preferred (but not required):
  • Experience with cloud environments (AWS, Azure, GCP)
  • Scripting or automation experience (PowerShell, Bash, Python)
  • Experience in healthcare, finance, or other regulated environments

Results
A successful Tier 2 IT Support will:
  • Reduce recurring incidents through root cause analysis and preventative fixes
  • Improve mean time to resolution (MTTR) for escalated tickets
  • Increase overall system stability and uptime
  • Improve documentation quality and knowledge transfer across the IT team
  • Enable Tier 1 support to resolve more issues independently
  • Ensure production-impacting issues are handled quickly and professionally
  • Contribute to a more scalable, secure, and resilient IT environment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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