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Tier 2 Tech Support Agent Jobs (NOW HIRING)

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

1 Point System

IT Support Specialist

Irvine, CA · On-site

Provide Tier 1 & Tier 2 IT support for hardware, software, and end-user issues. * Troubleshoot Windows, macOS, laptops, desktops, mobile devices, VPN, and conferencing systems. * Support user account ...

New

SofTec Solutions

Tier II Support

Englewood, CO · On-site

Company Description Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for ... We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$15 - $16/hr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT / Managed IT Services / Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

Tier 2 technicians are expected to work independently, make sound technical judgments, and ... IT Support Specialist II can independently handle: · Active Directory administration and ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$15 - $16/hr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

... Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas, Texas (On-Site - local candidates only) Employment Type: Full-Time (Part-Time options may be considered) About K3 Technology ...

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Tier 2 Tech Support Agent information

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How much do tier 2 tech support agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are Tier 2 Tech Support Agents?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
Infographic showing various Tier 2 Tech Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Tier 2 Support Tech

Tier 2 Support Tech

Teal

Minneapolis, MN • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged - forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
We are looking for an individual who:
  • Loves helping people
  • Is committed to excellence
  • Is forward thinking

Job Overview: Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ensure network and server operations run smoothly and securely. Responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring all computing operations run with optimal performance, security, and efficiency. As part of Teal's continued innovation, this role also requires the regular and effective use of AI-powered tools, including Thread and other internal AI platforms adopted by the organization to enhance productivity, streamline workflows, improve documentation quality, and support faster issue resolution.
To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies especially AI tools, to elevate the support experience. The best candidates will be collaborative, customer-focused, and adaptable.
This is a full-time, onsite position based in our Minneapolis office. Please note that relocation assistance is not provided.
Essential Functions
  • Configuring and maintaining networked computers, including hardware, system software, applications, and other critical systems.
  • Ensuring data is stored securely and backed up regularly.
  • Implementing, diagnosing and resolving hardware, software, networking, and system issues when they arise including but not limited to the following technologies:
  • Microsoft Azure, Hyper-V, Server Virtualization
  • Microsoft Server 2019, 2016, 2012 and other Operating Systems
  • Active Directory Group Policies
  • Active Directory Security
  • Microsoft O365 and M365
  • TCP-IP Networking
  • Backup and Disaster Recovery Solutions
  • Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
  • Systems Management Tools
  • Using AI-based productivity and documentation tools (including Thread) as required to enhance ticket quality, optimize troubleshooting workflows, and support operational efficiency across service teams.
  • Replacing and upgrading defective or outdated components when necessary.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Resolve escalated issues from the Help Desk team and provide technical mentorship.
  • Documenting any processes which employees need to follow in order to successfully work within our computing system.
  • Maintain professional appearance and conduct at all times.
  • Adheres to company work practices.
  • Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
  • Documents work processes as required.
  • Performs other duties as assigned.

Qualifications
  • High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills and "can do" attitude.
  • Past experience administering server-side technology and networked computing systems.
  • Ability to prioritize a wide range of workloads with critical deadlines.
  • Highly responsive.
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful - the ability to figure things out.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
  • Punctual, dependable, goal oriented, and able to receive constructive coaching.
  • Adherence to privacy regulations and privacy considerations for clients.
  • Ability to communicate effectively in the English language in-person, by phone, or in writing.
  • Experience and skills with Microsoft Technologies include AD, Exchange, Outlook, and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration, and basic networking knowledge.
  • Must be able to successfully pass a criminal background check.

Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
  • Ongoing professional development and training opportunities.
  • Collaborative and supportive work environment.
  • Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
TEAL IS AN EQUAL OPPORTUNITY EMPLOYER

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