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Tier 2 Tech Support Agent Jobs (NOW HIRING)

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

CFS

IT Support Specialist

East Hartford, CT

$20 - $24/hr

The IT team is currently managing staffing gaps due to medical leaves and is prioritizing reliable Tier 1 & Tier 2 support coverage to maintain day‑to‑day operations and support upcoming ...

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Weiss-Aug

IT Technician - Tier 2

New Kensington, PA · On-site

They are seeking an IT Technician - Tier 2 to provide advanced technical support within a manufacturing environment, focusing on escalated desktop, network, and systems support. Responsibilities ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

Company Description Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for ... We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

Tier 2 technicians are expected to work independently, make sound technical judgments, and ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT / Managed IT Services / Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT

$70K/yr

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

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How much do tier 2 tech support agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for tier 2 tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech Support Agent, and why are they important?

To thrive as a Tier 2 Tech Support Agent, you need advanced knowledge of operating systems, networking, troubleshooting procedures, and often a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving complex customer issues and collaborating with other teams. These skills are critical to ensure timely issue resolution, maintain customer satisfaction, and support organizational IT stability.

How does a Tier 2 Tech Support Agent typically interact with other support teams to resolve complex technical issues?

Tier 2 Tech Support Agents often collaborate closely with Tier 1 support, escalation teams, and sometimes engineering or product development groups to resolve more complex or unresolved issues. They review and build upon the initial troubleshooting performed by Tier 1 agents, then communicate findings and solutions back to both the customer and internal teams. This role requires strong documentation and communication skills to ensure smooth handoffs and knowledge sharing. Regular meetings or ticketing system updates are common ways to maintain alignment and track resolution progress.

What are Tier 2 Tech Support Agents?

Tier 2 Tech Support Agents are specialized technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support staff. They possess deeper knowledge of products and systems, enabling them to troubleshoot advanced problems, perform diagnostics, and provide solutions for escalated cases. Tier 2 agents often work closely with engineering teams and may assist in identifying and documenting system bugs or recurring issues. Their role is crucial in ensuring customer satisfaction and maintaining smooth IT operations.
More about Tier 2 Tech Support Agent jobs
What job categories do people searching Tier 2 Tech Support Agent jobs look for? The top searched job categories for Tier 2 Tech Support Agent jobs are:
IT Service Technician Tier II

IT Service Technician Tier II

Great Day Improvements: A Family of Brands

Cincinnati, OH • On-site

$26.44/hr

Full-time

Posted 14 days ago

Great Day Improvements rating

6.8

Company rating: 6.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

23rd of 47 rated home improvement suppliers and fitters

Job description

Overview

Great Day Improvements - IT Service Desk Technician Tier II

Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively.

Location: Twinsburg, OH (on-site)

Pay Rate: $26.44 per hour

Responsibilities

Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. Follow documented troubleshooting steps to resolve common hardware, software, and network issues. Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. Perform routine IT tasks such as software installations, printer setup, and workstation configurations. Follow defined escalation procedures to refer advanced issues to Tier II support. Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. Support IT security initiatives by ensuring compliance with company policies and best practices. Participate in training sessions to develop technical skills and improve troubleshooting effectiveness.

Qualifications

1-2 years of experience in an IT support role, helpdesk, or customer service environment. Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. Strong written and verbal communication skills, with a focus on clear, user-friendly support. Ability to follow structured troubleshooting steps and escalate complex issues appropriately. Customer service-oriented mindset with a proactive approach to issue resolution. Certifications such as CompTIA A+ or coursework toward IT certifications preferred.

GDI is an Equal Employment Opportunity Employer

Employment Type: FULL_TIME

What Great Day Improvements employees say

Pay

Hours and flexibility

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