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Tier 1 Tier 2 Support Jobs (NOW HIRING)

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Irvine, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...

NOVOS FiBER

Tier 1 Customer Support Representative

Dallas, TX · On-site

$17 - $21.50/hr

Tier 1 Customer Support Representative The Tier 1 Customer Support Representative serves as the ... Determine when an issue requires Tier 2 or field support and provide a complete, well-documented ...

Strativia

Helpdesk Specialist- Tier 2

Washington, DC · On-site

The Tier 2 Support Specialist provides desktop, end-user, and application support within a federal enterprise environment. This position resolves escalated technical issues from Tier 1, performs ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding ...

ClearanceJobs

Service Desk Tier 2

Washington, DC · On-site

Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians ...

Prosum

Tier 2 Support Engineer

El Segundo, CA · On-site

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

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Tier 1 Tier 2 Support information

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How much do tier 1 tier 2 support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier 1 tier 2 support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various Tier 1 Tier 2 Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 7% Full Time, 70% Part Time, 1% Temporary, 20% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Service Desk Technician (Tier 1 / Tier 2)

Los Angeles, CA • On-site

M THEORY CONSULTING GROUP LLC
See more jobs at M THEORY CONSULTING GROUP LLCexternal

$31.25/hr

Full-time

Re-posted 24 days ago

Key responsibilities

  • Own support tickets from initial request through successful resolution.

  • Provide Tier 1 and Tier 2 technical support for hardware, software, network, and user issues.

  • Troubleshoot Windows operating systems, Microsoft 365, printers, peripherals, and business applications.

Job description


???? Los Angeles, CA 90045 (On-Site)
???? Starting Salary: $65,000+ per year (based on experience)

About M-Theory Group

At M-Theory Group, we help organizations secure today while preparing for tomorrow. As a trusted technology partner, we deliver innovative solutions across cybersecurity, cloud infrastructure, managed IT services, networking, and AI. Backed by our SOC 2-compliant data center in Los Angeles, we empower businesses with secure, resilient, and future-ready technology.

We're passionate about solving complex challenges, delivering exceptional customer experiences, and investing in our people.

Position Overview

We're seeking a motivated Service Desk Technician (Tier 1 / Tier 2) to join our growing Customer Services Bureau.

This hybrid support role is ideal for someone who enjoys troubleshooting technical issues, delivering outstanding customer service, and continuously expanding their IT knowledge. You'll serve as the first point of contact for our clients while also handling more advanced Tier 2 support and escalations.

If you're customer-focused, technically curious, and thrive in a collaborative environment, we'd love to hear from you.

What You'll Do

What You'll Do

  • Own support tickets from initial request through successful resolution 
  • Provide Tier 1 and Tier 2 technical support for hardware, software, network, and user issues 
  • Troubleshoot Windows operating systems, Microsoft 365, printers, peripherals, and business applications 
  • Escalate and resolve more complex technical issues while collaborating with senior engineers 
  • Perform workstation setup, software installations, upgrades, and system deployments 
  • Support user account administration, including Active Directory and Microsoft 365 
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system 
  • Contribute to and maintain internal knowledge base documentation 
  • Deliver exceptional customer service through clear communication and professionalism 
  • Travel occasionally to customer sites for onsite support and project work

Required

  • High school diploma or equivalent 
  • 1–3 years of experience in a Help Desk, Service Desk, or Technical Support role 
  • Strong knowledge of: 
    • Microsoft Windows 
    • Microsoft 365 
    • Desktop and laptop hardware 
    • Basic networking concepts (TCP/IP, DNS, DHCP) 
  • Experience using remote support tools 
  • Excellent communication and customer service skills 
  • Strong organizational skills with the ability to manage multiple priorities 
  • Valid California driver's license 

Preferred

  • Associate degree in Information Technology or related field 
  • CompTIA A+, Network+, Security+, or similar certifications 
  • Experience with: 
    • Active Directory 
    • Azure Active Directory / Microsoft Entra ID 
    • Microsoft Azure 
    • ITSM/Ticketing platforms (ConnectWise, HaloPSA, Autotask, ServiceNow, Jira, etc.) 
  • Understanding of ITIL best practices 
  • Basic cybersecurity knowledge and endpoint security tools 
  • Experience with low-voltage cabling and structured wiring

What You'll Bring

  • A passion for technology and solving problems 
  • A customer-first mindset 
  • Strong analytical and troubleshooting abilities 
  • Ability to remain calm under pressure 
  • A desire to learn new technologies and grow professionally 
  • A collaborative attitude and willingness to support team success 

Why Join M-Theory Group?

  • Competitive starting salary beginning at $65,000+ annually 
  • Career growth opportunities within a rapidly expanding technology company 
  • Exposure to enterprise infrastructure, cybersecurity, AI, cloud technologies, and managed IT services 
  • Ongoing professional development and certification support 
  • Collaborative and supportive team culture 
  • Opportunity to work with cutting-edge technologies and diverse client environments