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Tier 2 Application Support Jobs (NOW HIRING)

DANE LLC

Tier III Application Support

Arlington, VA · On-site

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed Job Type: Full Time Education:

Jobtailor

WI · On-site

Provide support outside normal business hours when required * Assist the customer with tier 2 application support * Interact and communicate with external clients and internal client teams ...

Strativia

Helpdesk Specialist- Tier 2

Washington, DC · On-site

The Tier 2 Support Specialist provides desktop, end-user, and application support within a federal enterprise environment. This position resolves escalated technical issues from Tier 1, performs ...

Strativia

Helpdesk Specialist- Tier 2

Washington, DC · On-site

The Tier 2 Support Specialist provides desktop, end-user, and application support within a federal enterprise environment. This position resolves escalated technical issues from Tier 1, performs ...

Bertrandt

Application Support II

Charlotte, NC · On-site

Application Support II role providing Tier 2 support for a portfolio of enterprise applications. Responsibilities: * Diagnosing and resolving functional, configuration, access, and integration issues

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical ... Application Support * Providing advanced support for business-critical applications and software ...

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical ... Application Support * Providing advanced support for business-critical applications and software ...

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Tier 2 Application Support information

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How much do tier 2 application support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for tier 2 application support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Application Support specialist?

Tier 2 Application Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They investigate and resolve incidents related to software applications, often working with end-users, troubleshooting bugs, and escalating issues to development teams when necessary. These specialists require strong technical knowledge of the applications they support, as well as good communication skills to assist users and document solutions. Their role is crucial in minimizing downtime and ensuring smooth operation of business-critical software.

What are the key skills and qualifications needed to thrive as a Tier 2 Application Support specialist?

To thrive as a Tier 2 Application Support specialist, you need strong analytical problem-solving skills, a solid understanding of application workflows, and relevant experience or a degree in IT or computer science. Familiarity with ticketing systems (like ServiceNow), remote troubleshooting tools, SQL, and knowledge of operating systems are commonly required, and certifications such as ITIL can be beneficial. Excellent communication, patience, and the ability to collaborate with both technical teams and end-users are crucial soft skills. These competencies ensure timely resolution of complex issues, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by Tier 2 Application Support specialists, and how are they typically addressed?

Tier 2 Application Support specialists often encounter complex technical issues that require in-depth troubleshooting and analysis beyond what Tier 1 can resolve. A key challenge is balancing urgent support requests with thorough investigation, especially when dealing with escalated or unresolved problems. Collaboration with development teams and clear communication with end-users are essential to ensure timely resolutions. Specialists typically use detailed documentation, knowledge bases, and ticketing systems to track issues and maintain a high standard of customer service while continuously expanding their technical expertise.

What cities are hiring for Tier 2 Application Support jobs?

Cities with the most Tier 2 Application Support job openings:

What states have the most Tier 2 Application Support jobs?

States with the most job openings for Tier 2 Application Support jobs include:

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Infographic showing various Tier 2 Application Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift)

San Antonio, TX • On-site

CACI International, Inc.
See more jobs at CACI International, Inc.external

$71K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Job Title: Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking a Tier 2 Application Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet or exceed contract service objectives. The primary responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. Tier 2 staff works closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a secondary focus on other clinical applications.
Responsibilities:
  • Primary second level support of all inbound incidents. Backup first level support as needed.
  • Efficiently and accurately resolve or escalate all assigned incidents.
  • Provide accurate, timely, and professional follow up and resolution on all supported issues.
  • Accurately triage/assign/escalate incidents per established procedures.
  • Raise awareness of Priority issues as they occur; ensure that process is followed exactly
  • Perform regular checks of assigned ticket queues, triage or assign per process standard..
  • Serve as a Subject Matter Expert for MHS Genesis procedure and support knowledge.
  • Assist Tier I with long or difficult calls/assume calls that are too difficult for Tier I.
  • Perform side-by-side coaching with agents on difficult calls as necessary.
  • Conduct training sessions as necessary under direction of management.
  • Research difficult issues, identify and document resolutions as necessary.
  • Identify and prepare procedures for knowledge base.
  • Identify trends in training, performance and knowledge deficiencies and raise to management.
  • Ensure that agent calls are correctly logged per established procedure.
  • Work special projects as required.
  • Identify and prepare procedures/articles for knowledge base.
  • Assist Application Support Supervisors as needed.
  • Foster team spirit and a team oriented attitude.
  • Maintain dependable attendance and schedule adherence.
  • Available shifts - 2nd and 3rd shift

Qualifications:
  • BS Degree in or related field/equivalent experience with 8+ years experience preferred
  • Must be a U.S. citizen and be able to obtain a Tier I (T1) Public Trust Clearance.
  • 2-5 years of experience using with Cerner Millenium/MHS Genesis
  • Demonstrated knowledge of Service Desk support methodology
  • Relevant technical certifications or relevant MHS Application experience
  • Familiar with ITIL (certification preferred)
  • HDI or similar certification preferred
  • Technically advanced support knowledge in specific MHS applications
  • Must have experience using/supporting the MHS Genesis
  • The ability to effectively communicate technical matters to a non-technical audience
  • Strong customer service and communications skills
  • Strong critical thinking skills that facilitate expedient problem-solving
  • Demonstrated teamwork skills
  • Must be able to work in a stressful environment

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$71,500 - $150,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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