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Tier 2 Application Support Jobs (NOW HIRING)

Two95 International Inc.

Facets developer

$120K/yr

Support any business queries related to member enrollment * Leading the development team of 5-6 developers and anything related to enrollment * Resolve tier 2 application tickets * Provide input to ...

Dexterity

Application Support Engineer

Redwood City, CA · On-site

$120K - $160K/yr

Own Tier 2 application and software incidents-meet or beat targets for First Response, Containment ... Provide real-time support and tooling guidance to application services teams at pilot and ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for ... At least 1 to 2 years of technical support or call center experience related to area of assignment;

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for ... At least 1 to 2 years of technical support or call center experience related to area of assignment;

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

Provide Tier II hardware and application support, including diagnosis and remediation, password and access resets, software installation, configuration, removal, and performance tuning. * Image ...

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Tier 2 Application Support information

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How much do tier 2 application support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for tier 2 application support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Application Support specialist?

Tier 2 Application Support specialists are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They investigate and resolve incidents related to software applications, often working with end-users, troubleshooting bugs, and escalating issues to development teams when necessary. These specialists require strong technical knowledge of the applications they support, as well as good communication skills to assist users and document solutions. Their role is crucial in minimizing downtime and ensuring smooth operation of business-critical software.

What are the key skills and qualifications needed to thrive as a Tier 2 Application Support specialist?

To thrive as a Tier 2 Application Support specialist, you need strong analytical problem-solving skills, a solid understanding of application workflows, and relevant experience or a degree in IT or computer science. Familiarity with ticketing systems (like ServiceNow), remote troubleshooting tools, SQL, and knowledge of operating systems are commonly required, and certifications such as ITIL can be beneficial. Excellent communication, patience, and the ability to collaborate with both technical teams and end-users are crucial soft skills. These competencies ensure timely resolution of complex issues, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by Tier 2 Application Support specialists, and how are they typically addressed?

Tier 2 Application Support specialists often encounter complex technical issues that require in-depth troubleshooting and analysis beyond what Tier 1 can resolve. A key challenge is balancing urgent support requests with thorough investigation, especially when dealing with escalated or unresolved problems. Collaboration with development teams and clear communication with end-users are essential to ensure timely resolutions. Specialists typically use detailed documentation, knowledge bases, and ticketing systems to track issues and maintain a high standard of customer service while continuously expanding their technical expertise.

What cities are hiring for Tier 2 Application Support jobs?

Cities with the most Tier 2 Application Support job openings:

What states have the most Tier 2 Application Support jobs?

States with the most job openings for Tier 2 Application Support jobs include:

What are popular job titles related to Tier 2 Application Support jobs?

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Infographic showing various Tier 2 Application Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Application Support Engineer

Indianapolis, IN

ATS Automation Tooling Systems Inc
See more jobs at ATS Automation Tooling Systems Incexternal

Full-time

Re-posted 24 days ago

Job description

We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.

Your Responsibilities

  • Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
  • Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
  • Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
  • Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
  • Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
  • Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
  • Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements
Your profile

Required Qualifications

  • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
  • 3+ years of experience in application support, systems support, or manufacturing IT
  • Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
  • Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
  • Familiarity with incident, problem, and change management processes (ITIL or similar)
  • Strong communication skills and ability to work effectively in an on-site, cross-functional environment

Preferred Qualifications

  • Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
  • Knowledge of GxP validation, audit support, and regulated change control
  • Experience working with SQL Server, Oracle, or similar relational databases
  • Exposure to global application support models and follow-the-sun operations

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

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