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Tier 1 Associate Jobs in Minnesota (NOW HIRING)

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Minnesota?

For Tier 1 Associate jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Minnesota look for?

The top searched job categories for Tier 1 Associate jobs in Minnesota are:

What cities in Minnesota are hiring for Tier 1 Associate jobs?

Cities in Minnesota with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Support Representative

Golden Valley, MN • On-site

Orion Associates
Business Management Consulting • 51 - 200 employees
Learn more about Orion Associatesexternal

$23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Orion Associates provides business management services like Payroll administration, Training, Human Resources, and more for our various other companies: Meridian Services, Zenith Services, Morning Sun Financial Services, and Little Stars. All of our companies work together to administer high quality professional services for staff while also supporting people with disabilities, the elderly, and their families.
Job Title: Customer Support Representative Tier 1
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours. Eligible to work from home up to 2 days/week after 90 days of employment.
Wage: $23.50 hourly including Full-Time benefits
Job Summary:
The Customer Support Representative - Tier 1 is responsible for fielding and resolving customer's, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies. Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns. The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
  • The highest priority is to answer all incoming calls and emails.
  • Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
  • Know and answer any general process or system questions.
  • Provide general support to time entry concerns with EVV or timesheets.
  • Support customer needs with using and navigating organizational systems.
  • Navigate customer files to provide information, send or resend documentation, and support customer needs
  • Support customers with onboarding to our system and processes.
  • Work within the customer service team and various departments to provide timely resolution to customer needs.
  • Provide customers with new and reoccurring communications.

Required Qualifications:
  • Proficiency in spoken and written English communication
  • High school diploma
  • Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
  • Successful clearance of Department of Human Services background check
  • Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy

Preferred Qualifications:
  • AA or college degree preferred.
  • Excellent written and verbal communication
  • 1-2 years of customer service related experience preferred.

Orion Associates Benefits and Perks Include:
  • Medical, Dental, and Vision insurance offered
  • Paid Time Off including 16 hours of Paid Volunteer Time
  • Paid Volunteer Time
  • 401K plan with employer matching after 1 year
  • Supplemental Insurance and Pet Insurance offered
  • Childcare at Corporate Office for Employees
  • Pet-Friendly Corporate Offices
  • Fun events including: Annual Company Picnic, Wednesday Snack Days at Corporate Office, Annual Summer Bags Tournament, and more!
  • MERSC Discounts at MN Events and Businesses

Orion Associates has been recognized for its commitment to a healthy workplace and commitment to volunteerism by many organizations including Minnesota Business, Twin Cities Business Journal, INC Magazine, Forbes and others. Voted TOP 100 Workplaces in the Twin Cities by Star Tribune and Minnesota Business!
Orion Associates is an Equal Opportunity Employer. Qualified candidates are encouraged to Apply Today!

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