ZipRecruiter

Log In

1

Tier 1 Associate Jobs (NOW HIRING)

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Certificate or Diploma from a Technical School plus one year of directly related experience * Excellent interpersonal, verbal, and written skills * Strong problem-solving and analytical thinking ...

Magna5

Tier 1 Systems Engineer - On Site

Birmingham, AL · On-site

$60K - $68K/yr

Tier 1 Engineer, End User Support About the Role As a member of the Support Center team, a Tier 1 ... Modern Desktop Administrator Associate * MD100 * MD101 * Microsoft 365 Fundamentals * CompTIA ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Magna5

Tier 1 Systems Engineer - On Site

Birmingham, AL · On-site

$60K - $68K/yr

Tier 1 Engineer, End User Support About the Role As a member of the Support Center team, a Tier 1 ... Modern Desktop Administrator Associate * MD100 * MD101 * Microsoft 365 Fundamentals * CompTIA ...

Judson

Cook SFC_Tier 1_Bistro

Chagrin Falls, OH · On-site

$16 - $19/hr

Provide outstanding food service experiences for our members, guests and Judson Associates, Prepare ... Tier I: as listed above in Essential Duties and Responsibilities, able to run one station ...

Funnel Leasing

Customer Support Specialist Tier 1

Tampa, FL · On-site

$41K - $52K/yr

The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not limited to the following: * Interact with customers and end users to provide support via phone, email ...

Net Friends, Inc.

IT Expert - Tier 1

Durham, NC · On-site

$45K - $50K/yr

We are hiring an IT Expert - Tier I to be based out of our headquarters in Durham. YOUR ROLE AND ... Two-year associate degree OR 2+ years related experience and/or training, specifically service ...

Net Friends, Inc.

IT Expert - Tier 1

Durham, NC · On-site

$45K - $50K/yr

We are hiring an IT Expert - Tier I to be based out of our headquarters in Durham. YOUR ROLE AND ... Two-year associate degree OR 2+ years related experience and/or training, specifically service ...

Funnel Leasing

Customer Support Specialist Tier 1

Tampa, FL · On-site

$41K - $52K/yr

The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not limited to the following: * Interact with customers and end users to provide support via phone, email ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Thursday, May 7, 2026 City San ... Job-Specific Minimum Requirements: - Associate degree in relevant technical field or at least two ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, May 29, 2026 City San ... Job-Specific Minimum Requirements: - Associate degree in relevant technical field or at least two ...

next page

Showing results 1-20

People also search for

All JobsTier 1 Associate Jobs

Tier 1 Associate information

See salary details

$27K

$141.2K

$310.5K

How much do tier 1 associate jobs pay per year?

As of Jun 5, 2026, the average yearly pay for tier 1 associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Associate, and why are they important?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 Associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What is a Tier 1 Associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.
More about Tier 1 Associate jobs
What cities are hiring for Tier 1 Associate jobs? Cities with the most Tier 1 Associate job openings:
What states have the most Tier 1 Associate jobs? States with the most job openings for Tier 1 Associate jobs include:
What job categories do people searching Tier 1 Associate jobs look for? The top searched job categories for Tier 1 Associate jobs are:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 96% Full Time, 1% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.
Helpdesk Associate Tier 1

Helpdesk Associate Tier 1

Ole Mexican Foods Inc

Norcross, GA • On-site

$18.75 - $25.25/hr

Full-time

Posted 11 days ago

Job description

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES:

  • Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
  • Track and update IT inventory
  • Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
  • Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
  • Create desktop computer and laptop images
  • Set up and configure new computers
  • Install application software
  • Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
  • Work with vendors to help resolve technical issues
  • Lift, move IT equipment and rearrange work areas for employees
  • Create and maintain process documents
  • Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
  • Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS:

  • Certificate or Diploma from a Technical School plus one year of directly related experience
  • Excellent interpersonal, verbal, and written skills
  • Strong problem-solving and analytical thinking skills
  • Experience using Windows 10, and Office 365 a plus
  • Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
  • Ability to multi-task and prioritize assignments

" This is not a remote position."