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Tier 1 Associate Jobs in Oregon (NOW HIRING)

Multnomah County, OR

IT Help Desk

Portland, OR · On-site

$40.27 - $49.52/hr

Resolve broad-scale software, hardware, and network issues for Tier 1 and Tier 2 issues following ... Associate's Degree, in lieu of a degree we will consider equivalent years of experience. AND * 3 ...

New Charter Technologies LLC

OR · On-site

$90K - $100K/yr

Serve as escalation support for Tier 1 cloud-related tickets * Administer and maintain Azure ... Azure Administrator Associate (AZ-104) or equivalent experience * Experience working in multi ...

MRINetwork Jobs

Environmental Service Technician

Portland, OR · On-site

$16.75 - $21.75/hr

Federal background investigation (Tier 1 / NACI) * Fingerprinting * Privacy and security awareness ... Equal Opportunity Employer Siter-Neubauer & Associates is an Equal Opportunity Employer and ...

MRINetwork Jobs

Environmental Service Technician

Portland, OR · On-site

$16.75 - $21.75/hr

Federal background investigation (Tier 1 / NACI) * Fingerprinting * Privacy and security awareness ... Equal Opportunity Employer Siter-Neubauer & Associates is an Equal Opportunity Employer and ...

MRINetwork Jobs

Environmental Service Technician

Portland, OR · On-site

$16.75 - $21.75/hr

Federal background investigation (Tier 1 / NACI) * Fingerprinting * Privacy and security awareness ... Equal Opportunity Employer Siter-Neubauer & Associates is an Equal Opportunity Employer and ...

MRINetwork Jobs

Environmental Service Technician

Portland, OR · On-site

$16.75 - $21.75/hr

Federal background investigation (Tier 1 / NACI) * Fingerprinting * Privacy and security awareness ... Equal Opportunity Employer Siter-Neubauer & Associates is an Equal Opportunity Employer and ...

MRINetwork Jobs

Environmental Service Technician

Portland, OR · On-site

$16.75 - $21.75/hr

Federal background investigation (Tier 1 / NACI) * Fingerprinting * Privacy and security awareness ... Equal Opportunity Employer Siter-Neubauer & Associates is an Equal Opportunity Employer and ...

MRINetwork Jobs

Environmental Service Technician

Portland, OR · On-site

$16.75 - $21.75/hr

Federal background investigation (Tier 1 / NACI) * Fingerprinting * Privacy and security awareness ... Equal Opportunity Employer Siter-Neubauer & Associates is an Equal Opportunity Employer and ...

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Oregon

Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What job categories do people searching Tier 1 Associate jobs in Oregon look for? The top searched job categories for Tier 1 Associate jobs in Oregon are:
What cities in Oregon are hiring for Tier 1 Associate jobs? Cities in Oregon with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

On-Site MSP Escalations Engineer

Pacific Office Automation

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

212th of 360 rated logistics

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a MSP Escalations Engineer for our office in Beaverton, OR.

The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.

Essential Job Duties

  • Work within the enterprise ticketing system
  • Manage personal workflow to ensure efficient operations
  • Conscientious documentation of all activities
  • Troubleshoot advanced software, hardware, and network issues.
  • Setup new user and email accounts that did not succeed
  • Troubleshoot advanced printer and Software issues on Client PCs
  • Troubleshoot advanced networking issues
  • Troubleshoot Server down issues
  • Troubleshoot Hardware/server alerts from Infrastructure
  • Document Resolution steps for closed tickets and notes for escalations
  • Document new issues for Tier 2 in IT glue
  • Monitor Backup systems and work with a backup team to restore customer data as needed
  • Escalate to Tier four as needed, continue to track and follow up on the issue until resolved
  • Work issues to resolution
  • Mentor Tier 1 & 2
  • Aid in training Tier 1 & 2
  • Provide technical support over the phone or Web to end-users
  • Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
  • Work with TAM/Sales as needed to resolve issues
  • Provide root cause analysis as needed

Qualifications

  • 5+ years of MSP experience and 7+ years of IT experience
  • Associate’s or Bachelor’s degree
  • MCSE (or MCITP)
  • CISP/CCNA/CCNP
  • Network+ or A+ Certifications.
  • Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applications

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA Program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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