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Msp Help Desk Jobs in Oregon (NOW HIRING)

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

The Role We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients -- diagnosing and resolving technical issues, and delivering remote support across a ...

Internetworks

IT Service Technician (4am)

Portland, OR · On-site

What You Bring Must-Haves * 1+ year of IT support experience (help desk or MSP preferred) * Strong troubleshooting and communication skills (you can explain tech clearly and patiently) * Familiarity ...

Internetworks

IT Service Technician (4am)

Portland, OR · On-site

$24/hr

What You Bring Must-Haves * 1+ year of IT support experience (help desk or MSP preferred) * Strong troubleshooting and communication skills (you can explain tech clearly and patiently) * Familiarity ...

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All JobsMsp Help Desk JobsMsp Help Desk Jobs in Oregon

Msp Help Desk information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do msp help desk jobs pay per year?

As of Aug 8, 2026, the average yearly pay for msp help desk in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

What are the most commonly searched types of Msp Help Desk jobs in Oregon? The most popular types of Msp Help Desk jobs in Oregon are:
What are popular job titles related to Msp Help Desk jobs in Oregon? For Msp Help Desk jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Msp Help Desk jobs in Oregon look for? The top searched job categories for Msp Help Desk jobs in Oregon are:
What cities in Oregon are hiring for Msp Help Desk jobs? Cities in Oregon with the most Msp Help Desk job openings:
Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.

MSP Helpdesk Technician

MSP Hire, Inc.

Beaverton, OR • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations throughout Oregon, Washington, and California — helping them navigate day-to-day IT challenges, strengthen security, and make smarter technology decisions.

Our team believes great technical support starts with great customer service. We work hard to be the best at what we do, while keeping fun and camaraderie part of the team's spirit.

Our Core Values

  • Own It — Take responsibility for outcomes, not just tasks. If a system fails, we fix the system — not just the symptom.
  • Always Be Growing — Technology evolves rapidly. Curiosity and continuous learning are essential.
  • Serve First — Our success is measured by the success of our clients and teammates.
  • Execute With Purpose — We prioritize solutions that produce meaningful outcomes rather than unnecessary complexity.

Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here.

The Role

We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients — diagnosing and resolving technical issues, and delivering remote support across a range of technologies.

What You'll Do

  • Diagnose and resolve technical issues across the technologies outlined in the Qualifications section — including workstations, servers, networks, Microsoft 365, virtual environments, and related infrastructure
  • Communicate with clients to resolve support issues and provide timely status updates
  • Monitor and respond to service tickets promptly and effectively
  • Alert the Service Coordinator and Service Manager, as needed, for escalation and emergency service
  • Relay client requests for additional services or equipment to the Procurement department
  • Maintain and improve customer satisfaction, reporting any dissatisfaction to the Service Manager
  • Document internal processes, procedures, and best practices
  • Track time accurately against tickets and projects

What We're Looking For

  • At least one year of IT support experience in an MSP or IT services environment
  • Experience in providing remote desktop and end-user support via phone, email, and remote-access tools 
  • Familiarity with core business applications, operating systems, and virtual environments (Azure & Hyper-V)
  • Working knowledge of Microsoft technologies: Windows Server, Microsoft 365, the MS Office suite, Windows 11, and macOS
  • Experience installing and supporting workstations, wireless access points, and UPS batteries
  • Ability to assist with installation of servers, switches, software, and firewalls
  • Familiarity with backup solutions
  • Ability to resolve issues with vendors related to line-of-business applications, copiers/printers, and internet service providers
  • Experience monitoring RMM (Ninja) system alerts and notifications
  • Experience with ConnectWise Manage for service tickets (Hudu experience a plus)
  • CompTIA certifications (A+, Network+, or Security+) are a plus!

What We Offer

  • Full-time, permanent position
  • $22.00–$28.00/hour, depending on experience
  • Medical, Dental, and Vision coverage (TriNet)
  • 401(k) with company match
  • PTO + paid holidays
  • Professional development budget and growth opportunities
  • Regular team-building activities and events
  • Hybrid schedule — at least 2 days/week in the Beaverton office, or travel to client sites

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