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Msp Help Desk Jobs in Oregon (NOW HIRING)

Convergence Networks

Solutions Architect

Milwaukie, OR · On-site

$84 - $123/hr

We are a service company focused on helping clients leverage technology as a strategic tool and ... Bachelors/university degree or equivalent relevant work experience. * 5+ years of MSP project ...

Convergence-Networks

Solutions Architect

Milwaukie, OR · On-site

$110 - $165/hr

We are a service company focused on helping clients leverage technology as a strategic tool and ... Experience with ConnectWise, Kaseya, or other similar MSP tools and software.WHAT IS THE WORK ...

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All JobsMsp Help Desk JobsMsp Help Desk Jobs in Oregon

Msp Help Desk information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do msp help desk jobs pay per year?

As of Sep 6, 2026, the average yearly pay for msp help desk in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.

What are the most commonly searched types of Msp Help Desk jobs in Oregon?

The most popular types of Msp Help Desk jobs in Oregon are:

What are popular job titles related to Msp Help Desk jobs in Oregon?

For Msp Help Desk jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Msp Help Desk jobs in Oregon look for?

The top searched job categories for Msp Help Desk jobs in Oregon are:

What cities in Oregon are hiring for Msp Help Desk jobs?

Cities in Oregon with the most Msp Help Desk job openings:

Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.

Network Administrator II (Remote)

Connoisseur Media

Portland, OR • Remote

$55K - $65K/hr

Full-time

Re-posted 7 days ago

Job description

At Connoisseur Media, technology powers everything we do—from keeping our radio stations sounding their best to connecting technologies across markets, and ensuring our teams have the tools they need to create great content and serve our communities. We’re looking for a Network Administrator II to join our IT team, specializing in systems at the intersection of Information Technology and Radio Engineering (non-RF/Broadcast Engineering) across the company. In this remote position, you’ll play a critical role in providing high-level technical support. The ideal candidate is a strong troubleshooter with excellent customer service skills, a passion for technology, and the ability to support everything from broadcast automation systems to network and systems infrastructure. If you enjoy solving complex technical challenges, collaborating with colleagues across multiple locations, and working in a fast-paced media environment, this is an exciting opportunity to make a meaningful impact at a growing media company.

Responsibilities:

  • Provide operational and technical support for core radio automation systems, including Wide Orbit, RCS Zetta, and Nexgen.
  • Configure, install, and maintain network and firewall equipment such as routers, firewalls, and managed switches.
  • Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates.
  • Support proprietary and 3rd-party applications used across the organization.
  • Develop, maintain, and contribute knowledge to internal documentation, diagrams, IT, and Engineering SOPs and training manuals.
  • Maintain a professional attitude and appearance, providing excellent customer service at all times, and building effective working relationships with internal customers and team members.
  • Utilize strong analytical, problem-solving, and decision-making abilities to prioritize and manage multiple tasks and meet service-level agreements (SLAs).
  • Demonstrate self-motivation and adaptability to learn new technologies, work effectively both independently and in a team, and remain flexible in a fast-paced environment.
  • Support continuous improvement in the process and quality of the operations.
  • Perform any other duties assigned by the Director of IT or the Director of Engineering.

Qualifications:

Required Technical Skills amp; Experience:

  • 5+ years of professional experience in Systems Administration on the Windows platform, including user/security management, file system administration, and patch management. (Familiarity with Linux is a plus).
  • 5+ years managing and remediating endpoint protection and security systems.
  • 3+ years of experience configuring and maintaining business-class networking equipment, including:
  • Firewalls (NAT/PAT, routing, access rules, VPNs).
  • Managed switches and VLANs.
  • Strong working knowledge of radio broadcast automation systems such as Wide Orbit, RCS Zetta, and Nexgen.

Additional Experience Considered A Plus:

  • Experience with Google Workspace management.
  • Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP).
  • Experience with broadcast media-specific hardware and software.
  • Proficiency in technical diagramming tools (e.g., Microsoft Visio).

General Requirements:

  • Excellent oral and written communication skills, with a focus on great customer service and interfacing with technical and non-technical stakeholders.
  • Ability to work remotely, under pressure, and meet strict deadlines. A company computer will be provided.
  • Ability to be on-call after hours on a rotation schedule.
  • Willingness to travel is a plus.

Preferred:

  • Applicants in the Eastern Time Zone who are willing to work early hours.
Salary Range: $55k - $65k DOE

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