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Customer Service Level Two Jobs in Oregon (NOW HIRING)

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service ... Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial ...

Dollar Tree

Customer Service Associate II

Creswell, OR · On-site

$13.75 - $18.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

Creswell, OR · On-site

$13.75 - $18.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Collabera

Software Engineer Level II

Hillsboro, OR · On-site

$106K - $145K/yr

Not only are we committed to meeting and exceeding our customer's needs, but we are committed to ... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ...

Mechanics Bank

Customer Service Representative II

Tigard, OR · On-site

$17 - $23/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of ... The noise level in the work environment is usually moderate. #LI-HW1 Pay Range: $20.00 - $24.00 ...

ADI Global

Assembler - Level 2

Portland, OR · On-site

$17 - $21/hr

Basic High School level general math capability. Must demonstrate ability to operate Windows based ... and customers. The spin-off is currently targeted for completion in the second half of 2026 ...

New

Resideo

Assembler - Level 2

Portland, OR · On-site

$17 - $21/hr

Basic High School level general math capability. Must demonstrate ability to operate Windows based ... and customers. The spin-off is currently targeted for completion in the second half of 2026 ...

New

Resideo

Assembler - Level 2

Portland, OR · On-site

$17 - $21/hr

Basic High School level general math capability. Must demonstrate ability to operate Windows based ... and customers. The spin-off is currently targeted for completion in the second half of 2026 ...

New

Resideo

Assembler - Level 2

Portland, OR · On-site

$17 - $21/hr

Basic High School level general math capability. Must demonstrate ability to operate Windows based ... and customers. The spin-off is currently targeted for completion in the second half of 2026 ...

New

ENTEK

Planner Scheduler Level 2

Lebanon, OR · On-site

$64K - $92K/yr

What You'll Do As a Planner Scheduler Level 2, you'll support the development, maintenance, and ... Commitment - to our people, our customers, and our future When you join ENTEK, you're not just ...

Walmart

Optician Level 2

Salem, OR · On-site

$20.50 - $28.50/hr

They assist with verifying prescription information, aiding in customer's purchasing decisions, and completing lens and eyewear orders. Responsibilities may vary based on state regulations and ...

PostalAnnex+

Customer service

Hood River, OR · On-site

$16.50 - $18.50/hr

Join Our Team as a Customer Service Representative at PostalAnnex+ in Hood River, OR! Are you a ... Do you thrive in a fast-paced environment where no two days are the same? If so, PostalAnnex+ in ...

Sutter Health

Customer Service Agent II

OR · Remote

$20.26 - $27.36/hr

Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which ...

New

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Oregon

Customer Service Level Two information

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Oregon? For Customer Service Level Two jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Oregon look for? The top searched job categories for Customer Service Level Two jobs in Oregon are:
What cities in Oregon are hiring for Customer Service Level Two jobs? Cities in Oregon with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Oregon as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Service Representative II

Customer Service Representative II

Siltronic

Portland, OR • On-site

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Siltronic is one of the world's leading manufacturers of highly specialized hyper pure silicon wafers. Being an international market player, we serve the semiconductor industry worldwide and partner with many leading chip manufacturers. Our global production network in Asia, Europe, and the USA includes today's most advanced plants for 200mm and 300mm wafers. We provide a competitive benefits package including medical, dental, and vision insurance, 401k matching, educational assistance, and a quarterly success sharing bonus program.
Seeking a Customer Service Representative II
We are seeking a dedicated SCC Customer Service Representative to join our team. This role involves making critical decisions on a daily basis, such as directing fabs on part prioritization, determining VMI schedules to maintain inventory levels, and deciding on shipment methods to meet customer delivery requirements. The representative will also contact customers regarding specifications, orders, and shipments, forecast short-term customer requirements, and handle sales situations in the absence of primary personnel. Additionally, the role includes proposing improvements, balancing SCC and sales work, prioritizing daily tasks, filtering Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial for maintaining impeccable customer service and ensuring all customer requirements are satisfied.
System-Related Responsibilities (~65%)
  • Manage customer inquiries, quotations, global pricing, and product qualifications
  • Process sales orders, forecasts, purchase orders, and shipment tracking activities
  • Handle customer claims, returns, and special labeling requirements
  • Maintain and update PSI data and market information; generate reports as needed
  • Monitor ITP orders and support VMI programs, including performing VMI calculations
  • Maintain accurate customer master data and control foreign orders
  • Provide SAP system support and serve as backup system administrator

Non-System Responsibilities (~20%)
  • Maintain and document customer requirements and specifications
  • Coordinate shipment activities and direct fab prioritization as needed
  • Support onboarding and mentoring of new Customer Service Representatives
  • Initiate and implement process improvements and best practices
  • Coordinate returns, credits, and cross-site activities with global CSR teams
  • Facilitate customer satisfaction surveys and support audit/visit preparation
  • Participate in conference calls, cross-training, and business process enhancements
  • Support regional CSR teams, maintain procedures, and complete special projects

Sales & Customer-Facing Responsibilities (~15%)
  • Serve as primary contact for small customer accounts
  • Act as backup or deputy for medium-sized accounts
  • Interface with medium and large customers to support account needs
  • Assist Account Managers with presentations, audits, and customer communications
  • Relay SCC updates and information to customers and internal stakeholders
  • Monitor and follow up on overdue accounts (Europe and Asia regions)
  • Support overall sales office operations and environment

Additional Expectations
  • Participate in special projects and continuous improvement initiatives
  • Collaborate effectively with cross-functional teams
  • Perform other duties as assigned

Position Requirements:
Requires an Associate's degree or equivalent- with 2-4 years of customer service field experience for a manufacturing environment. Experience with Microsoft office products (Word, Excel, PowerPoint, or other similar software). Intermediate SAP knowledge with experience in sales and distribution modules. You must have knowledge of silicon products, strong customer service skills, possess training and mentoring skills.
To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following tasks:
  • Ability to sit, stand, walk
  • Ability to use office equipment, phones, laptop effectively for various amounts of time throughout the day

Benefits and Compensation:
  • 120 hours vacation
  • 10 Paid Holidays
  • 60 hours of sick time
  • Medical / Dental / Vision
  • Health Savings Account Option
  • Long Term Disability
  • Parental Leave
  • Paid Leave Oregon
  • Life Insurance
  • Supplemental Life Insurance
  • Educational Assistance
  • Employee Assistance Program
  • Financial Wellness Assistance
  • Legal Insurance
  • Quarterly Success Share Bonus
  • Referral Program
  • Retirement Plan Options, up to 5% Match
  • Sponsored Wellness Programs & Challenges
  • Subsidize Public Transportation Pass

**Relocation assistance is not offered
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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