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Level 2 It Support Jobs in Oregon (NOW HIRING)

IT Support Technician I

Bend, OR ยท On-site

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software ...

IT Support Technician

Eugene, OR ยท On-site

$21.50 - $29.75/hr

MetroSys, Inc. is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users and common ...

IT Support Technician

Florence, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Eugene, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Eugene, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Florence, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Florence, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Cottage Grove, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Cottage Grove, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Eugene, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Eugene, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Cottage Grove, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Cottage Grove, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Florence, OR ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

Be Seen First

IT Support Coordinator

Beaverton, OR ยท On-site

$35K - $41K/yr

Support equipment transportation and deployment as needed MINIMUM QUALIFICATIONS * 2-3 years of experience in IT operations, service delivery, or coordination roles * Experience managing or ...

New

... information technology throughout the company. This includes both in-person and remote technical ... Provide 1st-level support including installing and upgrading software, application configuration.

IT Support Specialist

Portland, OR ยท On-site

$25 - $31/hr

... information technology throughout the company. This includes both in-person and remote technical ... Provide 1st-level support including installing and upgrading software, application configuration.

... information technology throughout the company. This includes both in-person and remote technical ... Provide 1st-level support including installing and upgrading software, application configuration.

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Showing results 1-20

Level 2 It Support information

See Oregon salary details

$15

$29

$47

How much do level 2 it support jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for level 2 it support in Oregon is $29.66, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $33.32 per hour, depending on experience, location, and employer.

What is L1, L2, L3, L4 support in IT?

In IT support, Level 1 (L1) involves basic troubleshooting and initial customer contact, handling common issues. Level 2 (L2) provides more advanced support, resolving issues that require deeper technical knowledge, while Level 3 (L3) involves expert-level troubleshooting often related to complex system problems. Level 4 (L4) typically includes external vendor support or specialized engineering for highly complex or hardware-related issues, and support staff often need relevant certifications and technical skills to progress through these levels.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support job?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What jobs pay $4000 a week without a degree?

A Level 2 IT Support role typically does not pay $4000 a week without a degree; such high earnings are more common in specialized fields like software development, sales, or entrepreneurship. High-paying tech roles often require advanced skills, certifications, or experience rather than formal degrees. Freelance IT consulting or cybersecurity positions may reach that level with expertise and certifications like CompTIA Security+ or Cisco CCNA.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 involves basic troubleshooting and initial customer contact, handling common issues like password resets or software installations. Level 2 support addresses more complex problems that require deeper technical knowledge, such as network issues or hardware repairs. Level 3 involves advanced troubleshooting, often by specialized engineers or developers, for resolving persistent or complex technical problems that cannot be fixed at lower levels.

What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What is a Level 2 IT support job description?

A Level 2 IT support technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often diagnose problems, provide solutions, and escalate issues when necessary, using tools like remote support software and maintaining documentation of incidents.
What are the most commonly searched types of Level 2 It Support jobs in Oregon? The most popular types of Level 2 It Support jobs in Oregon are:
What are popular job titles related to Level 2 It Support jobs in Oregon? For Level 2 It Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in Oregon look for? The top searched job categories for Level 2 It Support jobs in Oregon are:
What cities in Oregon are hiring for Level 2 It Support jobs? Cities in Oregon with the most Level 2 It Support job openings:
Infographic showing various Level 2 It Support job openings in Oregon as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, 5% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,688 per year, or $29.7 per hour.

IT Support Technician I

New Fathom

Bend, OR โ€ข On-site

$25 - $34.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday


Job description

\n <\/head>\n \n \n
\n \n
\n General Position Summary & Definition
\n <\/div><\/h1>\n
\n The Support Technician I\-III position is a full\-time position at New Fathom. We are rapidly expanding our IT Support services and are searching for qualified candidates to join the team. The core responsibilities of a level 1\-3 technician include responding to service requests via phone, email, chat, face\-to\-face, etc.; confirming customer information; creating service tickets with clear and thorough documentation; and providing first level troubleshooting and problem resolution with a great customer experience. This position also includes real time monitoring of workstations, servers, and other endpoints across our entire client base.
\n <\/div>\n
\n
\n <\/div>\n
\n From a bird's\-eye view, we're looking for the following type of person:
\n <\/div>\n <\/div>\n
    \n
  1. Detail oriented<\/b>ย <\/span>person that canย <\/span>follow directions<\/b>
    <\/li>\n
  2. Organized<\/b>ย <\/span>and canย <\/span>prioritize<\/b>ย <\/span>on the fly
    <\/li>\n
  3. Personable<\/b>ย andย enjoys people<\/b>ย <\/span>with great email,ย phone and in\-personย <\/span>communication skills<\/b>
    <\/li>\n
  4. Technically orientedย <\/b>with 50 WPM or higher and very comfortable working with computers
    <\/li>\n
  5. Coachable<\/b>ย <\/span>from both a professional and technical perspective with a desire toย <\/span>always learn<\/b>
    <\/li>\n <\/ol>\n
    \n
    \n <\/div>\n
    \n Duties & Responsibilities
    \n <\/div><\/h1>\n
    \n Duties and responsibilities include, but are not limited to the following:
    \n <\/div>


    <\/p>\n

    \n IT Support
    \n <\/div><\/h2>\n
    \n You may be asked to perform different levels of IT support depending upon the specific situation, circumstances and your current skillsets and abilities. Some tasks performed may include user (local and cloud) password changes, application password changes, patch management, backup management, etc. You may be asked to perform Level 1, 2, 3 or 4 support if it is within your capabilities and skillsets.
    \n <\/div>\n
    \n Level 1 Support
    \n <\/div><\/h3>\n
    \n You may be asked to filter help desk calls and provide basic support and troubleshooting, such as password resets, printer configurations, break\/ fix instructions, ticket routing and escalation to higher levels of support. You may also escalate to IT applications support or call for outside vendor maintenance, as needed. You may gather and analyze information about the user's issue and determine the best way to resolve their problem. You may also provide support for higher\-level issues where configuration solutions have already been documented and\/ or it is within your current skillsets and abilities.
    \n <\/div>\n
    \n Level 2 Support
    \n <\/div><\/h3>\n
    \n You may be requested to perform higher levels of support if within your current abilities and skillsets. Level 2 support is generally reserved for desktop, laptop and other user device support, but it may also share work with higher levels of support. Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software installations, hardware repair (including in\-house repair or coordinating depot services). It handles escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue. Level 2 may research and implement fixes for new issues and only escalate to Level 3 if it is out of the technician's current skillset or ability to solve.
    \n <\/div>\n
    \n Level 3 Support
    \n <\/div><\/h3>\n
    \n You may be requested to perform higher levels of support if within your current abilities and skillsets. Level 3 support includes troubleshooting, configuration, database administration, and repair for server, network, infrastructure, data center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 usually has the most expertise in the company and is the go\-to for solving difficult problems.
    \n <\/div>\n
    \n Level 4 Support
    \n <\/div><\/h3>

    Level 4 support refers to those people outside the organization that you can escalate issues to. This usually involves hardware and software vendors. Level 4 support is contracted by an organization for specific services, but they are not part of the organization.
    <\/p>\n

    \n
    \n <\/div>\n
    \n Project Support
    \n <\/div><\/h2>

    You may be asked to support the planning, management and execution of projects as directed by your supervisor.
    <\/p>\n

    \n
    \n <\/div>\n
    \n Development
    <\/h2>\n

    You may be asked to support, facilitate, and lead internal and external business development and other organizational improvement objectives as directed by your supervisor.
    <\/p>\n

    \n
    \n <\/div>\n <\/div>\n
    \n Communications
    \n <\/div><\/h2>

    You may be asked to solicit, write and edit articles for publication in New Fathom's newsletter, social media, and other publications. Responsibilities may include oversight of design and execution of the publications, preparing of marketing materials and collateral, and support of other marketing and communications duties. You may also be asked to assist with general business correspondence.
    <\/p>\n

    \n
    \n <\/div>\n
    \n Office Administration
    \n <\/div><\/h2>

    You may be asked to help support the office computer system(s), filing system, intranet, internet and storage; ensure business preparedness, continuity and performance; and develop operating policies as directed by your supervisor.
    <\/p>\n

    \n
    \n <\/div>\n
    \n Other Duties
    \n <\/div><\/h2>\n
    \n New Fathom retains the discretion to add or change the duties of this position. You are required to follow any other instructions and perform any other duties as requested, including cross\-training of all responsibilities as assigned by your supervisor.
    \n <\/div>


    <\/p>\n

    \n
    \n <\/div><\/span>
    Requirements<\/h3>\n
    \n Qualification & Skills
    \n <\/div><\/h1>General Requirements
    <\/h2>\n
      \n
    1. Must care about andย <\/span>enjoy working with people<\/b>ย <\/span>of various backgrounds and experiences with an emphasis on providing a great and memorableย <\/span>customer experience<\/b>ย <\/span>with every interaction.
      <\/li>\n
    2. Good working knowledge ofย <\/span>fundamental IT support<\/b>ย <\/span>procedures and protocols and must be familiar with current IT best\-practices and applicable regulations. Possess a fundamental knowledge and understanding of basic networking, server and computer environment fundamentals.
      <\/li>\n
    3. Must have aย <\/span>professional<\/b>ย <\/span>demeanor and be articulate. Must possess the ability to build rapport with colleagues and customers; the talent to make others feel better from being around you; and generallyย <\/span>positive<\/b>.
      <\/li>\n
    4. Must possessย <\/span>strong organizational skills<\/b>, have the ability to adapt and multi\-task' and effectiveย <\/span>interpersonal skills<\/b>. Provide exceptional customer service and the willingness to do what it takes to get the job accomplished while maintaining a high level ofย <\/span>quality<\/b>ย <\/span>and excellent customer relationship.
      <\/li>\n
    5. \n
      \n The ability toย <\/span>converse clearly in public<\/b>ย <\/span>and write effectively atย <\/span>50 WPM minimum<\/b>; skilled to converse with customers or the public in regards to IT\-specific subjects.
      \n <\/div>\n
      \n Must be computer andย <\/span>technical literate<\/b>. Must possess a desire toย <\/span>continuously improve<\/b>ย <\/span>your craft and professional skillsets.<\/span>
      \n <\/div><\/li>\n <\/ol>\n
      \n


      <\/p>\n <\/div>Educational Experience
      <\/h2>\n

        \n
      1. Bachelor's degree<\/b>ย <\/span>from an accredited college or university.<\/span>
        <\/li>\n
      2. CompTIA A+, or equivalent\/higher<\/b>, certification(s) preferred.
        <\/li>\n
      3. Meetย <\/span>educational standards<\/b>ย <\/span>periodically established by New Fathom.
        <\/li>\n
      4. Experience<\/b>ย <\/span>in common interest developments and associations preferred.
        <\/li>\n <\/ol>\n
        \n


        <\/p>\n <\/div>Physical and Mental Requirements
        <\/h2>\n

          \n
        1. Must be able toย <\/span>drive a car<\/b>ย <\/span>and possess a valid Oregon driver's license. Must be able to travel to\/ visit local and regional customer sites.
          <\/li>\n
        2. Must be physically and intellectually capable of operating andย <\/span>troubleshooting<\/b>ย <\/span>a computer, telephone, network, software, and other IT assets.
          <\/li>\n
        3. Duties may include moving objects weighing as much as 30 lbs. This type of activity may occur several times throughout the day.
          <\/li>\n
        4. Must be able toย <\/span>speak English<\/b>ย <\/span>in a clear and understandable voice so that information can be verbally exchanged with people of various levels of education and capabilities.
          <\/li>\n
        5. Must be mentally alert andย <\/span>detail oriented<\/b>ย <\/span>with good reasoning skills.
          <\/li>\n
        6. Must be able to work extended hours and some weekends or holidays when requested.
          <\/li>\n <\/ol>\n
          \n


          <\/p>\n

          \n
          \n \n
          \n
          \n <\/div>\n
          \n This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).
          \n <\/div><\/span>\n <\/div>\n <\/div>\n
          \n
          \n <\/div>\n <\/div>\n
          \n
          \n <\/div><\/span>
          Benefits<\/h3>Summary of Benefits<\/span>
          <\/h2>\n
          \n The following summary of benefits is intended to provide a high\-level view of what is included in your benefits package. Other conditions and eligibility requirements may apply<\/span>:
          \n <\/div>\n
            \n
          1. Holidays<\/b>: Nine (9) paid holidays each year.
            <\/li>\n
          2. Paid Time Off<\/b>: Five (5) sick days and five (5) vacation days accruals that increase every year.
            <\/li>\n
          3. Family Care Leave<\/b>:ย Up to 12 weeks per year of unpaid leave available for the birth or adoption of a child, to care for a seriously ill child, parent or spouse, or for your own serious illness.
            <\/li>\n
          4. Educational Assistance<\/b>:ย 100% reimbursement for tuition, books and fees. Must be related to current or future work.
            <\/li>\n
          5. Mobile Phone Reimbursement<\/b>:ย Up to 100% mobile phone reimbursement for BOYD business use. Reimbursement calculated based on on\-the\-clock vs. off\-the\-clock.
            <\/li>\n
          6. Business Travel Reimbursement<\/b>:ย Mileage, standard per diem for M&IE, lodging, etc.
            <\/li>\n
          7. Flexible Work Schedule<\/b>:ย Flexibility of when an employee starts and ends their day, as long as the job is done well. Some responsibilities require specific start and end times. Hourly wage employees will only be compensated for hours worked.
            <\/li>\n
          8. 80\/20 Objective<\/b>:ย 80% of work time to billable and standard job function. 20% of work time allocated for approved career development, innovation activities and passion projects.
            <\/li>\n
          9. Incentivization Programs<\/b>:ย Custom\/ job specific incentivization programs for employees that contribute to the Company's success.
            <\/li>\n
          10. Career Development Support<\/b>:ย Career development support and strategic planning.
            <\/li>\n
          11. Retirement Plan<\/b>:ย Company match and immediate vesting.
            <\/li>\n
          12. Telecommuting<\/b>: Option to apply for approval to telecommute \- awarded on a case\-by\-case basis.
            <\/li>\n
          13. Customer Allowance<\/b>: Monthly allowance to solve a customer's problem, address an issue or make their day.
            <\/li>\n
          14. Medical Insurance<\/b>:ย 100% covered health, dental, and vision for employee. Employee may add dependents or upgrade plan by covering the difference.
            <\/li>\n <\/ol>\n
            \n
            \n <\/div><\/span>
            \n <\/body>\n<\/html>