ZipRecruiter

Log In

1

Tier 1 Associate Jobs in Texas (NOW HIRING)

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Overview: Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team ... Associate degree in a relevant technical field or * At least 2 years of experience in a technical ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San ... Job-Specific Minimum Requirements: - Associate degree in relevant technical field or at least 2 ...

Guidehouse

SOC Analyst Tier 1

San Antonio, TX · On-site

$46K - $76K/yr

High school diploma or equivalent required; associate's or bachelor's degree in Cybersecurity ... Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All ...

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Required Qualifications At least 1 year of customer service or IT technical support experience ... Skills & Competencies High school diploma required; associate or bachelor's degree in IT is a plus.

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Associate's degree in a technical field * Familiarity with Microsoft Windows and Office * Excellent people skills * Strong organizational and problem-solving skills Preferred: * Bachelor's degree

next page

Showing results 1-20

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Texas

Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Texas? For Tier 1 Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Texas look for? The top searched job categories for Tier 1 Associate jobs in Texas are:
What cities in Texas are hiring for Tier 1 Associate jobs? Cities in Texas with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Tier 1 Call Center Agent

Silotech Group

San Antonio, TX • On-site

$13.75 - $18/hr

Other

Posted 7 days ago

Job description

Overview:
Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government's ServiceNow ITSM platform.
Location:
  • San Antonio, TX (100% onsite)
Clearance Requirements:
  • Active TS/SCI clearance is required.
Essential Roles and Responsibilities:
As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include:
Key Responsibilities:
  • User Support & Issue Resolution: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.
  • Knowledge Base Use: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.
  • ServiceNow Ticketing: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.
  • Escalation and Coordination: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.
  • Daily Operations Monitoring: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).
  • Outage Response: Participate in the recall schedule and support after-hours outages as required by program standards.
  • Collaboration: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.
Qualifications
Education:
  • Associate degree in a relevant technical field or
  • At least 2 years of experience in a technical help desk or IT support role.
Experience:
  • Familiarity with IT Service Management tools such as ServiceNow, Jira Service Management, or BMC Remedy.
  • Basic understanding of general networking concepts, user account management, and common enterprise software.
Certifications:
  • CompTIA Sec+
Preferred Skills
  • Strong attention to detail and problem-solving abilities.
  • Excellent technical documentation skills.
  • Ability to work effectively within Agile development environments.
Other Skills
  • Strong analytical and communication skills.
  • Commitment to delivering high-quality results on schedule.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply