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Tier 1 Associate Jobs in Devine, TX (NOW HIRING)

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San ... Job-Specific Minimum Requirements: - Associate degree in relevant technical field or at least 2 ...

medplast

Assembler II - Team Lead

San Antonio, TX · On-site

Lead daily Tier 1 meetings; communicate issues to associates, and escalate issues to supervisors. Performs detailed assembly and/or packaging operations as needed, per approved documentation and ...

medplast

Assembler II - Team Lead

San Antonio, TX · On-site

Lead daily Tier 1 meetings; communicate issues to associates, and escalate issues to supervisors. Performs detailed assembly and/or packaging operations as needed, per approved documentation and ...

medplast

Assembler II - Team Lead

San Antonio, TX · On-site

Lead daily Tier 1 meetings; communicate issues to associates, and escalate issues to supervisors. Performs detailed assembly and/or packaging operations as needed, per approved documentation and ...

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Devine, TX

Tier 1 Associate information

See Devine, TX salary details

$25K

$130.7K

$287.3K

How much do tier 1 associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for tier 1 associate in Devine, TX is $130,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $196,600.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What cities near Devine, TX are hiring for Tier 1 Associate jobs?

Cities near Devine, TX with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Devine, TX as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $130,654 per year, or $62.8 per hour.

Tier 1 Call Center Agent

Maximus

San Antonio, TX • On-site

$13.50 - $17.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

301st of 499 rated business services

Job description

General information
Job Posting Title
Tier 1 Call Center Agent
Date
Friday, July 10, 2026
City
San Antonio
State
TX
Country
United States
Working time
Full-time
Description & Requirements
Maximus is looking to hire a Tier 1 Call Center Agent.
This position is onsite and requires an active TS/SCI clearance.
Job-Specific Essential Duties and Responsibilities:
- Handles inbound and outbound customer contact including but not limited to voice, emails and online chat.
- Listens actively to determine customer needs and answers questions.
- Demonstrates courtesy, patience and professionalism while providing information to customers.
- Research knowledge articles to answer and respond to customer inquiries pertaining to provided products and services.
- Takes immediate action on service requests and provide first contact resolutions that are clear, meets the customer's needs, and confirms the customer's understanding of the solution in accordance with DoD, USAF, and Program standards and guidelines.
- Identifies concerns and routes to the appropriate department to address escalated customer and service issues.
- Determines complexity of inquiry and if it should be escalated and routes inquiry in a timely manner.
- Creates a record of the type of contact in the government hosted ServiceNow ITSM tool for referral and historical purposes.
- Responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.
- Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
- Provide effective and timely resolution of users' problems, queries or complaints.
- Assist in hardware and software evaluation.
- Communicate information that requires some explanation or interpretation. Work is under moderate supervision. Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.
Job-Specific Minimum Requirements:
- Associate degree in relevant technical field or at least 2 years' experience in a technical help desk position or technical support.
- Experience with software application troubleshooting and tiered escalation processes.
- Experience with Information Technology Service Management Tools (ServiceNow, Jira Service Management, BMC Remedy etc.)
- Familiarity with general networking and software applications.
- IAT level 1 minimum, IAT level 2 preferred.
#techjobs #clearance #veteransPage #DODAIRFORCE-CYBER
Minimum Requirements
TCS257, S2, Band 2
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
25.00
Maximum Salary
$
30.00

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