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Multi-Talented MSP Help Desk Technician

Carrollton, TX · On-site

$20 - $30/hr

We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to ...

US Physical Therapy

Help Desk Technician I

Houston, TX

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to ...

Maverick Power

Help Desk Specialist II

Garland, TX

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... service provider (MSP) partners. * Administer user accounts, security groups, and access ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... The position includes both support of Siepe employees and IT MSP client users. The client ...

Siepe

IT Help Desk Tier 1

Dallas, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... The position includes both support of Siepe employees and IT MSP client users. The client ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... The position includes both support of Siepe employees and IT MSP client users. The client ...

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All JobsMsp Help Desk JobsMsp Help Desk Jobs in Texas

Msp Help Desk information

See Texas salary details

$34.9K

$78.1K

$116K

How much do msp help desk jobs pay per year?

As of Aug 30, 2026, the average yearly pay for msp help desk in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.

What are the most commonly searched types of Msp Help Desk jobs in Texas?

The most popular types of Msp Help Desk jobs in Texas are:

What are popular job titles related to Msp Help Desk jobs in Texas?

For Msp Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Msp Help Desk jobs in Texas look for?

The top searched job categories for Msp Help Desk jobs in Texas are:

What cities in Texas are hiring for Msp Help Desk jobs?

Cities in Texas with the most Msp Help Desk job openings:

Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.

Plano, TX • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements
  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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