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Remote Msp Help Desk Jobs in Texas (NOW HIRING)

Secur-Serv

Helpdesk Technician II

Fort Worth, TX · On-site +1

$19.25 - $26/hr

Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user ...

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ... Demonstrated knowledge of standard help desk service call methods and procedures. * Exceptional ...

NinjaOne

Channel Sales Operations Manager

Austin, TX · On-site +1

... Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS * Experience supporting MSP, reseller, VAR ... We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life ...

Novatech Inc.

Sales Executive - Managed IT

Irving, TX · On-site +1

... IT services, including remote help desk support, cloud solutions, cybersecurity, and other ... MSP) solutions. * Collaborate with the Vice President of Managed IT to support ongoing business ...

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Remote Msp Help Desk information

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Texas?

The most popular types of Msp Help Desk jobs in Texas are:

What are popular job titles related to Remote Msp Help Desk jobs in Texas?

For Remote Msp Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Texas look for?

The top searched job categories for Remote Msp Help Desk jobs in Texas are:

What cities in Texas are hiring for Remote Msp Help Desk jobs?

Cities in Texas with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Helpdesk Technician II

Secur-Serv

Fort Worth, TX • On-site, Remote

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Secur-Serv rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

44th of 224 rated it services

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.
Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
  • We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
  • Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
  • Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
  • Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey.
POSITION SUMMARY
The Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv'sNetwork Operation Center in Omaha, NE.
ESSENTIAL RESPONSIBILITIES
  • Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.
  • Troubleshoot and maintain servers, workstations, networking equipment and software applications.
  • Provide technical support services to clients using over the phone software
  • Monitoring of client system environments and functions
  • Escalate appropriate technical issues in a timely manner
  • Participate in the on-call rotation
  • Meets all attendance requirements
  • Other duties assigned
REQUIREMENTS
  • High School Diploma or equivalent
  • Minimum of 2 years of IT experience
  • Mobile Phone Support
  • Microsoft Windows 7 and 10
  • Office 365
  • Active Directory Experience
  • Remote Desktop Services
  • Remote Troubleshooting / Help Desk Experience
  • Working with Networking Equipment
  • Customer First-Focus
  • Exceptional communication skills with customers and coworkers
  • Valid Driver's License
  • A quick learner in a fast-paced environment
  • Outgoing and Energetic with a positive attitude
  • An understanding, and ability to use computers
  • Ability to work both as an individual and as a team member
  • Ability to multitask
PREFERRED SKILLS/EXPERIENCE
  • Light Serve experience
PHYSICAL/MENTAL REQUIREMENTS
  • Sit Frequently at a desk
  • Frequent fine hand and finger movements (keyboard, writing, mouse movement)
  • Continual close visual acuity for reading
  • Hear and speak to communicate effectively within and outside of company
  • May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
  • Mental Requirements - must be able to consistently:
    • Learn new tasks
    • Remember processes
    • Maintain focus
    • Complete tasks independently
    • Make timely decisions in the context of a workflow
    • Ability to communicate effectively
    • Able to adhere to process protocol in a timely manner
    • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.
EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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