... based on client feedback and technical insights. * Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in ...
... based on client feedback and technical insights. * Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in ...
Technical Support Engineer
Atlanta, GA · On-site +1
... based on client feedback and technical insights. * Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in ...
Technical Support Engineer
Atlanta, GA · On-site +1
... based on client feedback and technical insights. * Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in ...
Work Location: Pune (Remote) Work shift: Rotational with 2 days per week off Primary ... Experience in a Technical Support environment. * Self-motivated and the ability to work ...
Work Location: Pune (Remote) Work shift: Rotational with 2 days per week off Primary ... Experience in a Technical Support environment. * Self-motivated and the ability to work ...
Controls Engineer- Technical Support (Remote)
Fairburn, GA · Remote
$88K - $132K/yr
Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The ... This employee can be based anywhere in the continental USA. We offer: * Career Development
Controls Engineer- Technical Support (Remote)
Fairburn, GA · Remote
$88K - $132K/yr
Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The ... This employee can be based anywhere in the continental USA. We offer: * Career Development
Azure Cloud Infra Support Engineer - Remote
Alpharetta, GA · On-site +1
$53.75 - $72/hr
Azure Cloud Infra Support Engineer Location: Alpharetta, Georgia 30005 - Remote Duration: 12 months ... Candidates will have the technical skills required to support these products on a Linux platform ...
Azure Cloud Infra Support Engineer - Remote
Alpharetta, GA · On-site +1
$53.75 - $72/hr
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Technical Support Specialist
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We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Based in the US with availability during standard US business hours (Eastern or Central preferred)
Technical Support Specialist
Atlanta, GA · On-site +1
$55K - $70K/yr
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Based in the US with availability during standard US business hours (Eastern or Central preferred)
Technical Support Specialist - Tier II
Atlanta, GA · On-site +1
$2.0K/day
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Technical Support Specialist - Tier II
Atlanta, GA · On-site +1
$2.0K/day
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Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Atlanta, GA · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Responsibilities Product Expert (PE) support resource for Remote Support Engineers, providing real ... complex technical problems effectively, encompassing hardware and software encountered through ...
Responsibilities Product Expert (PE) support resource for Remote Support Engineers, providing real ... complex technical problems effectively, encompassing hardware and software encountered through ...
Technical Support Analyst - Integrations, Tier 2 (US Remote)
Atlanta, GA · Remote
$70K - $85K/yr
Escalates issues and works directly with Products/ Engineering to resolve complex support problems ... Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations ...
Technical Support Analyst - Integrations, Tier 2 (US Remote)
Atlanta, GA · Remote
$70K - $85K/yr
Escalates issues and works directly with Products/ Engineering to resolve complex support problems ... Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations ...
Application Support Engineer
Atlanta, GA · On-site +1
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined ... We're looking for an Application Support Engineer to join our Technical Operations team to make ...
Application Support Engineer
Atlanta, GA · On-site +1
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined ... We're looking for an Application Support Engineer to join our Technical Operations team to make ...
Production Support Engineer
Atlanta, GA · On-site +1
$40.50 - $52.75/hr
... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Investigate and diagnose complex technical problems, identify root causes, and implement solutions ...
Quick apply
Production Support Engineer
Atlanta, GA · On-site +1
$40.50 - $52.75/hr
... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Investigate and diagnose complex technical problems, identify root causes, and implement solutions ...
Staff Operational Support Engineer
Atlanta, GA · On-site +1
$70/hr
Leading audio, video, and voice technologies company (Atlanta, GA 30308 - Onsite and open to Remote ... technical roles supporting complex production environments. * Experience supporting live video ...
Staff Operational Support Engineer
Atlanta, GA · On-site +1
$70/hr
Leading audio, video, and voice technologies company (Atlanta, GA 30308 - Onsite and open to Remote ... technical roles supporting complex production environments. * Experience supporting live video ...
Home Based Technical Support Engineer Remote information
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 27 days ago
Job description
Customer at Tractian
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities
- Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
- Resolve complex technical problems by delivering accurate and timely engineering solutions.
- Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
- Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
- Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
- Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.
Requirements
- Vibration Analysis CAT III certification.
- At least 5 years of experience troubleshooting in industrial manufacturing environments.
- Ability to work Eastern Standard Time (EST) hours.
- Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
- Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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