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Manager Technical Support Engineer Remote Jobs in Georgia

Steer

Technical Support Associate - Remote

Atlanta, GA · On-site +1

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

... engineering, product management, and other support teams to identify root causes and implement ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement ... Provide technical support to customers and serve as an escalation point both internally and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

Reporting to the Manager, Distribution Engineering. This position can be a hybrid position in any ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Investigate and diagnose complex technical problems, identify root causes, and implement solutions ...

YO AI Labs

CUDA Software Engineer - Remote

Atlanta, GA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Georgia?

The most popular types of Technical Support Engineer Remote jobs in Georgia are:

Manager Technical Support Engineer Remote jobs near you

Azure Cloud Infra Support Engineer - Remote

NAVA Software Solutions

Alpharetta, GA • On-site, Remote

$53.75 - $72/hr

Full-time

Re-posted 23 days ago

Job description

NAVA Software solutions is looking for an Azure Cloud Infra Support Engineer
Details:
Azure Cloud Infra Support Engineer
Location: Alpharetta, Georgia 30005 - Remote
Duration: 12 months
The MSDE Cloud Infra team is responsible for all aspects of managing and maintaining a set of enterprise hosted developer enablement tools that are used throughout global IT development community in Azure These tools, both open source and 3rd party vendor, are hosted in Azure, in a high availability configuration, and are used by thousands of developers on a daily basis. They include tools such as Azure App Services, Azure Storage Account and Azure Virtual Machines The infra engineering team is responsible for managing and maintaining these products, tuning them for high performance, upgrading them to the latest releases, introducing additional functionality and providing engineering escalation support. Members of the team will be expected to work closely with the development community on day-to-day usage of the products, as well our internal development team, and the offshore support team that provides first line support. Team members will also be expected to work with the SRE teams on regular basis, to exploit the environment, and infrastructure tooling. Candidates will have the technical skills required to support these products on a Linux platform running in public cloud and have knowledge of IaC language such ask Terraform. Some knowledge of databases, development and SDLC practices, and windows servers are all desirable.
What will you be doing?
  • Technical evaluation and deployment of enterprise hosted development enablement tools into the Azure environment.
  • Documentation and knowledge transfers to peers and operations teams
  • Conducting major upgrades to existing enterprise hosted products
  • Building, maintaining, and supporting infrastructure around the products to aid in enterprise use
  • Troubleshooting performance and stability issues with cloud hosted services.
  • Liaising with users of our products in the IT developer space, to ensure that they are getting the most out the MSDE product set.
  • Working with the MSDE operations, SRE and development teams on day to day issues.
  • Planning and carrying out scheduled activities within the firm change approval framework
  • Write scripts to automate various tasks

What were looking for:
  • Experienced in running and operating infrastructure running in Azure
  • Strong debugging and troubleshooting skills
  • Strong problem solving skills
  • Exhibit required skills in at least 3 of the following areas
  • Knowledge of Azure Virtual Machine
  • Knowledge of Azure Virtual Machine Scaleset
  • Knowledge of Azure Networking
  • Knowledge of Azure Load Balancing
  • Knowledge of Terraform
  • Knowledge of GitHub and/or Azure DevOps
  • Experience with performance troubleshooting and resolution
  • Experience with cloud monitoring using cloudwatch, azure monitor, loki, jaeger or Grafana
  • Ability to write detailed technical documentation

Skills that will help you in the role:
  • SCM knowledge and experience
  • Knowledge of Linux and Bash
  • Knowledge of Kubernetes and Docker
  • Knowledge of issue tracking type tools
  • Experience of CI systems such as Azure DevOps or GitHub Actions
  • Experience of working in a large enterprise environment
  • Knowledge of Java or Python or GOLANG development
  • Knowledge of SDLC practices
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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