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Manager Technical Support Engineer Remote Jobs in Georgia

ICF

Lead Substation Physical Engineer - REMOTE

Atlanta, GA · On-site +1

$98K - $129K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Ability to manage multiple projects and mentor junior staff * Strong initiative and leadership ...

Almost Fun

Support the Chief Technology Officer in building new, interactive math lessons (current examples ... This is a remote position that pays hourly. Preferred skills for this role are: * A commitment to ...

Almost Fun

Support the Chief Technology Officer in building new, interactive math lessons (current examples ... This is a remote position that pays hourly. Preferred skills for this role are: * A commitment to ...

KEYENCE

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Lennar

Lead Machine Learning Engineer - REMOTE

Atlanta, GA · Remote

$98K - $129K/yr

A career built on building zero defect homes, cost management, and adherence to schedules. Your ... Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. * 7+ ...

Lennar

Lead Machine Learning Engineer - REMOTE

Atlanta, GA · On-site +1

$98K - $129K/yr

A career built on building zero defect homes, cost management, and adherence to schedules. Your ... Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. * 7+ ...

ClickDimensions

Support Specialist

Atlanta, GA · Remote

$24.04 - $36.46/hr

... technical issues end to end, partnering closely with Application Engineering to own tickets to ... This is a remote position for candidates based in the Atlanta, Georgia area, with standard working ...

New

Tractian

Senior Field Service Engineer

Atlanta, GA · On-site +1

Provide on-site technical support and troubleshooting as required. * Coordinate with production ... Ability to work independently and manage on-site responsibilities effectively. * Excellent ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Georgia? The most popular types of Technical Support Engineer Remote jobs in Georgia are:
Manager Technical Support Engineer Remote jobs near you

Senior Software Engineer [REMOTE]

Upbound - Job Posting

Atlanta, GA • Remote

$117K - $155K/yr

Full-time

Posted 20 days ago

Job description

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io.

Upbound is hiring a Senior Software Engineer to help us build and operate Upbound Spaces, the multiple control plane management software at the heart of the Upbound Platform. As part of the Spaces team, you will help us scale Upbound to reliably support thousands of control planes, while also extending enterprise control plane management and operations both in the cloud and on premises. Our team is expanding, and this is the perfect opportunity for you to make a significant engineering impact in both development and production operations.

What You'll Do
  • Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.
  • Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.
  • Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.
  • Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.
  • Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.
  • Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.
  • Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.
  • Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.
  • Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.
  • Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.
  • Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.
What You'll Bring
  • Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.
  • Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments.
  • Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance.
  • Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments.
  • Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads.
  • Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build.
  • Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features.
  • Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges.
  • Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

#LI-REMOTE

Why Upbound?

At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.

About Upbound

Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.