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Manager Technical Support Engineer Remote Jobs in Georgia

Munters

Electrical & Controls Engineer

Atlanta, GA · On-site +1

$75K - $90K/yr

Compensation Range: $75,000 - $90,000 Electrical & Controls Engineer Remote - VA, TX, TN, WV, SD ... Provide technical support for products after installation and shipment. * Train Controls ...

YO AI Labs

AI Software Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Complete a technical assessment, if required. * Hiring Manager review. Compensation Compensation is ...

YO AI Labs

RL Environment Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Complete a technical assessment, if required. * Hiring Manager review. Compensation Compensation is ...

YO AI Labs

Machine Learning Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Complete a technical assessment, if required. * Hiring Manager review. Compensation Compensation is ...

YO AI Labs

CUDA Software Engineer - Remote

Atlanta, GA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

YO AI Labs

DevOps Engineer - Remote

Atlanta, GA · Remote

$50 - $150/hr

... Engineer Role Type: Contractor Location: Remote Job Overview We are seeking experienced DevOps ... secrets management, or platform reliability. * Open-source contributions or technical writing ...

ICF

Senior Transmission Line Engineer - REMOTE

Atlanta, GA · Remote

$100K - $138K/yr

Develop and present technical reports , support marketing and business development efforts, and ... People management and mentorship experience * Experience directing and reviewing the work of others ...

YO AI Labs

AI/ML Software Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Complete a technical assessment, if required. * Hiring Manager review. Compensation Compensation is ...

YO AI Labs

AI/ML Engineer - Remote

Atlanta, GA · Remote

$200 - $350/hr

Remote Job Summary We are seeking an experienced AI/ML Engineer to build and deploy secure ... Document technical decisions and communicate complex concepts effectively to technical and non ...

Cisco

Senior Software Engineer (Remote)

Atlanta, GA · Remote

$117K - $155K/yr

You will create technical design documentation for the team and contribute to user documentation ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... to non-technical audiences * Ability to multitask, manage competing priorities, and thrive in a ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Georgia?

The most popular types of Technical Support Engineer Remote jobs in Georgia are:

Manager Technical Support Engineer Remote jobs near you

Electrical & Controls Engineer

Munters

Atlanta, GA • On-site, Remote

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Munters rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

136th of 499 rated machine equipment manufacturers

Job description

Compensation Range:

$75,000 - $90,000

Electrical & Controls Engineer

Remote - VA, TX, TN, WV, SD, MD, PA, OH, AZ, or UT
Up to 50% U.S. Travel | International Travel May Be Required in the Future

Design the Controls Behind Mission-Critical Cooling

Munters is a global leader in climate solutions for mission-critical environments. We are seeking a Lead Electrical & Controls Engineer to join our R&D Service Engineering team and help design, test, and improve custom HVAC and data center cooling solutions.

This is an excellent opportunity for an experienced electrical or controls engineer who enjoys working across controls design, programming, electrical systems, HVAC, testing, and field support.

What You'll Do

  • Lead controls layout, design, programming, and testing for complex HVAC and air-handling systems.
  • Develop and troubleshoot DDC/PLC controls programs and control loops.
  • Design electrical schematics, controls layouts, and parts lists for custom equipment.
  • Research and implement controls technologies including sensors, actuators, VFDs, and communication networks.
  • Develop controls solutions for complex air handlers and heat-transfer systems.
  • Support R&D prototype testing in our Texas and Virginia labs.
  • Provide technical support for products after installation and shipment.
  • Train Controls Technicians on controls programming, troubleshooting, and system operation.
  • Support electrical diagram and controls program updates for existing systems.
  • Participate in Kaizen and cross-functional continuous improvement initiatives.
  • Support Design for Manufacturing (DFM), cost reduction, and product improvement efforts.
  • Create and maintain training guides, standards, and technical documentation.
  • Travel up to 50% to support customers, projects, testing, and field activities.

What We're Looking For

  • Bachelor's degree in electrical or mechanical engineering, or equivalent experience.
  • 5-8 years of experience in data center controls, HVAC controls, electrical systems, or related engineering.
  • Advanced experience programming DDC/PLC controllers.
  • Advanced knowledge of Automated Logic Controls (ALC) WebCTRL is highly preferred.
  • Experience with AutoCAD Electrical.
  • Strong understanding of HVAC systems and controls.
  • Practical knowledge of three-phase power systems.
  • Ability to design and troubleshoot low-voltage control systems.
  • Strong technical problem-solving and communication skills.
  • Ability to work independently while collaborating across Engineering, R&D, Service, and Operations.
  • Authorized to work in the U.S. for any employer.

Why Join Munters?

  • Competitive salary
  • Medical, dental, and vision insurance
  • Flexible work schedule
  • Generous PTO
  • 401(k) with employer matching
  • Professional development and tuition reimbursement
  • Conference and training opportunities
  • Opportunity to work on innovative cooling technology supporting mission-critical data centers

Munters is an Equal Opportunity Employer. We value diverse backgrounds, experiences, and perspectives and encourage qualified candidates to apply.

All offers are contingent upon successful completion of a pre-employment drug test and background check, as applicable for the position.

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