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Manager Technical Support Engineer Remote Jobs (NOW HIRING)

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

As the Technical Support Engineer , you will own the technical support function end-to-end (triage ... Organized and self-directed: able to manage multiple open requests without losing track of what is ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Legion

Technical Support Engineer

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you ... Manage ticket severity and use personal organization for effective SLAs compliance * Validate ...

Franklin Electric

Technical Support Engineer

US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ... Case Management: Tracking open customer issues, communicating status updates, and following up to ...

AVI-SPL

Technical Support Engineer

The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring ... Manage an active case load, handling tasks such as field technician dispatch, parts ordering, and ...

Tines

Manager, Technical Support Engineering - East

$145K/yr

This is a remote role that must be based in EST or CST. At Tines, our Technical Support team is ... Ability to analyze support trends and implement strategies to enhance customer and engineer ...

Metrc LLC

Technical Support Engineer

Remote ABOUT METRC Metrc is the most trusted and experienced provider of cannabis regulatory ... manage detailed JIRA tickets - including reproduction steps, logs, technical findings, and ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Case Ownership & Management * Owns support cases end-to-end, maintaining accurate, concise, and ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ...

Symbotic

Technical Support Engineer

OR · Remote

What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ... manage expenses for bi-weekly reimbursement. #LI-JP1 #LI-Remote About Symbotic Symbotic is an ...

Clipboard Health

Technical Support Engineer

Overview Remote Global - Non U.S. Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

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How much do manager technical support engineer remote jobs pay per year?

As of Aug 4, 2026, the average yearly pay for manager technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities are hiring for Manager Technical Support Engineer Remote jobs? Cities with the most Manager Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
What states have the most Manager Technical Support Engineer Remote jobs? States with the most job openings for Manager Technical Support Engineer Remote jobs include:
Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer (Remote)

Cyclops Inc

Miami, FL • On-site, Remote

Contractor

Posted 21 days ago

Job description

Role Overview
With Cyclops now actively supporting client integrations, technical questions, bug reports, and operational issues need a dedicated first line: someone who resolves the majority of issues independently and escalates the rest with full context already prepared. As the Technical Support Engineer, you will own the technical support function end-to-end (triage, resolution, client communication, documentation, monitoring awareness) and act as the internal bridge between what clients experience and what engineering needs to know. The function has recently been established: you will take it from its first working version to mature operation. Success means clients and partners stay unblocked, and engineering time is protected from unnecessary interruptions.
Key Responsibilities
  • Own all inbound technical requests from clients, API vendors, and internal teams: resolve directly what does not require engineering judgment (API clarifications, integration questions, known behavior, documentation gaps), and prepare full written context for everything that requires escalation
  • Act as the first point of contact for technical questions in dedicated client and vendor Slack channels; own communication back to the client on escalated bugs until resolution
  • Own status page updates and client-facing communication during incidents and maintenance windows
  • Stay aware of system health through dashboards, logs, and alerting; confirm whether something needs escalation, and trigger incident escalation when service availability or data integrity is at risk
  • Act as operational support during active incidents, performing manual workarounds when instructed by engineering, and propose improvements to monitoring where it is lacking
  • Own and maintain API docs, integration guides, FAQ, and runbooks in Confluence; write documentation clear and structured enough to be consumed accurately by both humans and AI tools, and treat every repeated question as a documentation gap to close
  • Create and maintain Jira tickets for all requests that require tracking or escalation; keep tickets updated so QA and engineering never need to chase support-side context
Required Qualifications
  • 2-3+ years in a technical support, integration support, or technical operations role in a software product company
  • Ability to read and write basic SQL queries for data investigation
  • Ability to inspect application logs to identify errors, trace request flows, and extract relevant context
  • Comfortable working with REST APIs: reading documentation, constructing requests, interpreting responses and error codes
  • Confident daily use of AI tools for investigation, drafting, and documentation work, with the judgment to verify AI output before it reaches a client
  • Prior crypto experience is optional; building a working understanding of crypto and stablecoin payment flows on the job is a mandatory part of the role
  • Strong written English, clear and appropriate for both technical and non-technical audiences
  • Organized and self-directed: able to manage multiple open requests without losing track of what is pending and what needs follow-up
  • High agency: you follow issues through to resolution yourself, close recurring questions with documentation without being asked, and know what genuinely needs escalation
Preferred Experience
  • Experience in fintech, payments, or crypto
  • Previous engineering experience (QA, developer, or similar) is a strong plus
  • Experience working directly with B2B clients or API vendors in a technical capacity
  • Familiarity with ITSM concepts and support process design
  • Experience maintaining technical documentation or knowledge bases
  • Exposure to SOC2 or ISO compliance requirements
  • Familiarity with OpenAPI/Swagger specs and structured documentation practices
Reporting Structure
Reports to the Director of Engineering. Works closely with QA, engineering, and product on a daily basis, and participates in engineering team standups. This role does not include direct people management, though the expectation is that it grows into function ownership as client count and request volume increase.
Why This Role
  • The support function is freshly built: you will develop it from its first working version into a mature operation, refining processes, expanding documentation, and improving tooling as the client base grows
  • Clear growth path into function ownership as client count and request volume increase
Location
Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time).
Compensation and Benefits
As an independent contractor, you'll enjoy the flexibility to determine how and when you deliver your work, while partnering closely with our team to meet agreed milestones and business objectives. Compensation and engagement terms will be outlined in your contractor agreement.
Additional Benefits
  • Company issued laptop
  • Technology Accessories
  • Annual In-Person Full-Team Meetup

About Cyclops
Cyclops enables payments companies to onboard with a single partner, unlocking stablecoin settlement, payins, payouts and treasury optimization across global corridors - all through a single API.
Cyclops was founded by payments executives and crypto veterans who were fed up with stablecoin fragmentation. The first complete stablecoin platform built exclusively for the payments industry, Cyclops combines the agility of orchestration with the comprehensive build outs of full-stack providers. Cyclops has end-to-end integrations to every leading provider at every layer of the stablecoin stack, and proprietary technology built on top to make payments use cases effortless. With this unique approach, Cyclops is the only platform offering product and license redundancy in all major markets, with dozens of partners and over 100 global licenses.
Cyclops Culture
Don't join Cyclops if you're looking for a typical 9-5. The culture we've built is one of first-principles thinking and relentless execution. We wake up every day excited to deliver great products worthy of the world's best companies. Everyone who works at Cyclops must have a founder mindset, where no problem is too big to solve.

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