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Manager Technical Support Engineer Remote Jobs (NOW HIRING)

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Transact Campus Inc

Technical Support Engineer I

$55K - $60K/yr

Remote within the US As a Technical Support Engineer, you will be the technical problem-solving ... You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within ...

Vanta

Technical Support Engineer - NAMER

$107K - $126K/yr

Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help ... Health & wellness and remote workplace stipends * Family planning benefits * 401(k) matching

Automox

$75K - $95K/yr

In this role, you will diagnose and troubleshoot complex software and endpoint management issues ... Compensation $75,000-$95,000 USD LOCATION We are a fully distributed company of remote employees.

Paxos Trust Company NA

Technical Support Engineer

$128.35K - $147.23K/yr

About the team Paxos Technical Support Engineers work within a highly collaborative, cross ... Deep troubleshooting, documentation, and incident management skills; familiarity with modern cloud ...

Kalepa

Technical Support Engineer

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of ... Manage your own queue and hit response and resolution targets consistently. Client Communication

Sweet Security

Technical Support Engineer

$100K - $115K/yr

... hands on Support Engineer to establish and lead our technical support function. As a Support ... Remote work model * Health insurance and wellness benefits * Opportunity to shape the future of ...

Carrier

Technical Support Engineer

Adell, WI · On-site +1

$96K - $192K/yr

Excellent time management skills * Proficiency with Microsoft Office Suite: Word, Excel, Outlook ... Strong working knowledge of remote connection methods and best practices. Qualifications:

Keyfactor, Inc.

Technical Support Engineer

United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Case Ownership & Management * Owns support cases end-to-end, maintaining accurate, concise, and ...

Composio

Technical Support Engineer

Remote in North America, PST or EST hours. We need real overlap with both coasts and with our ... must per-se * technical support * you have done deeply technical support at a dev tools ...

Pansophic Learning

Technical Support Engineer

The Technical Support Engineer will provide remote guidance to customers, resolve technical issues ... Manages personal ticket queue to ensure compliance with policies, procedures, and SLA (Service ...

New

Mercor

Technical Support Engineer

San Francisco, CA · Remote

$40K - $50K/yr

Remote Role Responsibilities * Respond to support requests from Mercor's talent pool who have ... Engineering , or a related technical field OR experience building modern web applications ( React ...

Apiiro

Technical Support Engineer

... managing risks. As pioneers in the app-sec space, we're shaping the future of secure software ... Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

Mirantis

Technical Support Engineer

OR · On-site +1

Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and ... Communicate urgently, clearly, and in detail with customers during incidents via email and remote ...

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Manager Technical Support Engineer Remote information

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How much do manager technical support engineer remote jobs pay per year?

As of May 30, 2026, the average yearly pay for manager technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities are hiring for Manager Technical Support Engineer Remote jobs? Cities with the most Manager Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
What states have the most Manager Technical Support Engineer Remote jobs? States with the most job openings for Manager Technical Support Engineer Remote jobs include:
Manager Technical Support Engineer Remote jobs near you
Technical Support Engineer

Technical Support Engineer

OSARO

San Francisco, CA • On-site, Remote

Full-time

Posted 13 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the RoleAs a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions.
What You'll Do

  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.

  • Monitor system performance and operational metrics to identify and address issues before they impact customers.  Generate internal and customer facing dashboards.

  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.

  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.

  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.

  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring

  • A Bachelor’s degree or equivalent experience.

  • 3+ years of technical support or software development experience.

  • Strong problem-solving and analytical skills.

  • Strong written and verbal communication skills

  • Excellent interpersonal skills for engaging with customers and internal stakeholders.

  • Basic knowledge of Python scripting - running from the command line, using arguments etc.

  • Basic familiarity with Unix systems.

  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.

  • Basic understanding of JSON and Rest APIs.

Bonus if You Have

  • Experience with industrial robotics applications.

  • Proficiency in Python scripting.

  • Proficiency in SQL, Grafana or other data visualization tools.

  • Background in logistics or fulfillment environments.

  • Knowledge of hardware troubleshooting, networking, and IT product management.

  • Experience with Rust.

Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?

OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.

We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.

What We Offer

  • Health, dental, vision, and commuter benefits.

  • Generous PTO.

  • 401(k) retirement plan.

  • Paid parental leave with flexible options for extended leave.

Additional Information

  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.

  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.