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Manager Technical Support Engineer Remote Jobs in Pennsylvania

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Collaborate with cross-functional teams (e.g., engineering, product management) to ensure effective ...

Cisco

Senior Software Engineer (Remote)

Philadelphia, PA · Remote

$123K - $163K/yr

You will create technical design documentation for the team and contribute to user documentation ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Archgroup

Manager, Data Engineer (Remote)

Home, PA · Remote

$100K - $174K/yr

As Manager of Strategic Analytics Services, supporting the Claims Analytics group, you will lead ... Document data sources, definitions, and technical solutions to support transparency and reuse.

Archgroup

Manager, Data Engineer (Remote)

Home, PA · Remote

$100K - $174K/yr

As Manager of Strategic Analytics Services, supporting the Claims Analytics group, you will lead ... Document data sources, definitions, and technical solutions to support transparency and reuse.

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities in Pennsylvania are hiring for Manager Technical Support Engineer Remote jobs?

Cities in Pennsylvania with the most Manager Technical Support Engineer Remote job openings:

Manager Technical Support Engineer Remote jobs near you

Senior Technical Support Engineer - 17635

Synopsys

Canonsburg, PA • On-site, Remote

$76K/yr

Full-time

Re-posted yesterday

Job description

General Information
Job Title
Senior Technical Support Engineer
Job ID
17635
City
Canonsburg
State/Province
Pennsylvania
Date Posted
25-May-2026
Job Category
Engineering
Job Subcategory
Technical Support Engineering
Hire Type
Employee
Remote Eligible
Yes
Base Salary Range: $76000 - $114000
Descriptions & Requirements
Job Description and Requirements
We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
An experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. You are passionate about solving complex problems and enabling customer success through technical excellence. You can connect the right methods and assumptions to the questions our fluids team needs to answer. You enjoy collaborating closely with customers to understand their workflows, then translating requirements into clear simulation approaches and recommendations.
Learning new tools and methods energizes you. You stay current because the field moves and because you like being the person who knows how to apply the latest capabilities to real problems. At Synopsys, you will work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, and what you help them figure out will directly shape how their products perform.
What You'll Need
  • BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD
  • Expert-level knowledge of Fluid Dynamics, Heat Transfer and Thermodynamics.
  • Understanding of system level thermal analysis will be an added advantage
  • Experience of using Thermal Desktop, RadCAD, FloCAD or other tools like NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will be an added advantage
  • Problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Excellent written and verbal communication skills with demonstrated ability to interact effectively
  • Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency

Who You Are
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • You enjoy learning new simulation methods and tools, and you are the kind of person who experiments with a new feature before the documentation is even finished
  • Strong organizational and time management skills, possesses a sense of urgency
  • Ability to work independently, as well as with others in a diverse team environment
  • Projects a professional image and demonstrates business acumen, driven to succeed

The Team You'll Be Part Of
  • You will join the Ansys Customer Excellence Global Technical Support team, a diverse group of talented engineers and Subject Matter Experts dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuous learning and delivering exceptional service across a wide range of industries. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the industry.

Rewards and Benefits
Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
Synopsys logo

About Synopsys

Sourced by ZipRecruiter

Synopsys, Inc. (Nasdaq:SNPS) is the Silicon to Software partner for creative companies developing the electronic products and software applications we rely on every single day. As the world's 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP and is also growing its leadership in software quality and security solutions. Whether you're a system-on-chip (SoC) designer building advanced semiconductors, or a software developer writing applications that require the highest quality and security, Synopsys has the solutions needed to deliver exceptional, secure products for the era of connected everything. The company is headquartered in Mountain View, California, and has approximately 113 offices located throughout North America, South America, Europe, Japan, Asia and India. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every single day.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Mountain View, CA, US

Year founded

1986

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