ZipRecruiter

Log In

2

Manager Technical Support Engineer Remote Jobs in Pennsylvania

Zafran.io

Manage the incoming support tickets and inquiries through our ticketing system, ensuring timely ... technical support or engineering support role, ideally in a SaaS environment. * Strong ...

Proscia

Strategic Support Engineer

Philadelphia, PA · Remote

Remote, USA About Proscia Proscia is revolutionizing pathology, the last major frontier in health ... As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsManager Technical Support Engineer Remote JobsManager Technical Support Engineer Remote Jobs in Pennsylvania

Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities in Pennsylvania are hiring for Manager Technical Support Engineer Remote jobs? Cities in Pennsylvania with the most Manager Technical Support Engineer Remote job openings:
Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer

Zafran.io

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
We're looking for a customer-centric, technically savvy Support Engineer to be the front line of our customer experience. In this role, you'll work on cases, ensuring timely, empathetic, and effective responses to customer inquiries. You'll act as the voice of the customer, collaborating closely with Product and R&D teams to surface and prioritize feedback, bugs, and feature requests.
Beyond day-to-day support, you'll own and evolve our support documentation, contribute to onboarding and training efforts, and identify opportunities to streamline workflows and improve the overall customer journey. This role is ideal for someone who loves problem-solving, thrives in a fast-paced SaaS environment, and is passionate about delivering high-quality support that drives customer success.
About Zafran:
Our Mission: To stop the exploitations of vulnerabilities, everywhere.
What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.
Who's behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We're one of the fastest-growing companies in the industry, scaling to meet demand from the world's most advanced, security-obsessed organizations.
We're serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!
Requirements
What you will do
  • Monitor the Technical Customer Support Queue: Manage the incoming support tickets and inquiries through our ticketing system, ensuring timely responses and resolutions that meet or exceed defined SLAs.
  • Collaborate Cross-Functionally: Partner closely with R&D and Product to escalate and prioritize bugs, FRs, and UX improvements-acting as the customer advocate throughout.
  • Customer Communication: Provide clear, consistent updates to customers on the progress of their requests, issues, and feedback.
  • Build and Maintain Documentation: Create and continuously improve self-service resources, such as FAQs, how-to guides, and troubleshooting documents, to empower customers and reduce ticket volume.
  • Track and Report Metrics: Own key support KPIs such as time-to-response, resolution rate, and customer satisfaction; identify patterns and opportunities for process improvement.
  • Enable Customer Success: Assist in delivering training sessions, onboarding materials, and support for customer education initiatives.
  • Optimize Support Processes: Identify bottlenecks in support workflows and drive solutions that improve speed, quality, and efficiency.

Must-have requirements
  • 3-5 years of experience in a customer-facing technical support or engineering support role, ideally in a SaaS environment.
  • Strong troubleshooting and problem-solving skills across web-based applications and integrations.
  • Familiarity with REST APIs.
  • Proficiency in networking concepts and protocols.
  • Experience in browser dev tools.
  • Proficiency in SQL.
  • Proficient in empathetic communication, with the ability to effectively translate technical issues into clear and understandable explanations for diverse audiences.
  • Familiarity with ticketing systems (e.g., Zendesk, Jira) and knowledge base tools (e.g., Notion, Confluence).
  • Familiarity with Kibana is a plus.
  • Scripting is a plus.

At Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!
We also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.
At Zafran, we're proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren't afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.
If you're curious, fun, and someone who gets things done, we'd love to meet you

Apply