ZipRecruiter

Log In

2

Manager Technical Support Engineer Remote Jobs in California

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Fieldguide

Technical Support Engineer

San Francisco, CA · Remote

We're based in San Francisco, CA, but built as a remote-first company that enables you to do your ... Proven multitasking, prioritization, and time management in fast-paced environments. Nice-to-have ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Provide technical support as assigned for issues related to computer systems, software, and ... Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Provide support through ticketing systems, telephone, email, and remote login tools. * Address ... Escalation Management * Assist in managing and resolving complex technical escalations in a timely ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Provide support through ticketing systems, telephone, email, and remote login tools. * Address ... Escalation Management * Assist in managing and resolving complex technical escalations in a timely ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsManager Technical Support Engineer Remote JobsManager Technical Support Engineer Remote Jobs in California

Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in California? The most popular types of Technical Support Engineer Remote jobs in California are:
Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer

OSARO

San Francisco, CA • On-site, Remote

$100K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the Role As a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You'll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams-Machine Learning, Hardware, and Infrastructure-to enhance the OSARO robotic solutions.
What You'll Do

  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.

  • Monitor system performance and operational metrics to identify and address issues before they impact customers.  Generate internal and customer facing dashboards.

  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.

  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.

  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.

  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring

  • A Bachelor's degree or equivalent experience.

  • 3+ years of technical support or software development experience.

  • Strong problem-solving and analytical skills.

  • Strong written and verbal communication skills

  • Excellent interpersonal skills for engaging with customers and internal stakeholders.

  • Basic knowledge of Python scripting - running from the command line, using arguments etc.

  • Basic familiarity with Unix systems.

  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.

  • Basic understanding of JSON and Rest APIs.

Bonus if You Have

  • Experience with industrial robotics applications.

  • Proficiency in Python scripting.

  • Proficiency in SQL, Grafana or other data visualization tools.

  • Background in logistics or fulfillment environments.

  • Knowledge of hardware troubleshooting, networking, and IT product management.

  • Experience with Rust.

$100,000 - $160,000 a year
Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?

OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.

We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.

What We Offer

  • Health, dental, vision, and commuter benefits.

  • Generous PTO.

  • 401(k) retirement plan.

  • Paid parental leave with flexible options for extended leave.

Additional Information

  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.

  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply