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Manager Technical Support Engineer Remote Jobs in California

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... managing and troubleshooting applications within Docker containers. #LI-LW1 #LI-REMOTE Axonius is ...

Keyfactor

Technical Support Engineer

San Mateo, CA · Remote

United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type ... Case Ownership & Management * Owns support cases end-to-end, maintaining accurate, concise, and ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Mercor

Technical Support Engineer

San Francisco, CA · Remote

$40K - $50K/yr

Remote Role Responsibilities * Respond to support requests from Mercor's talent pool who have ... Engineering , or a related technical field OR experience building modern web applications ( React ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Applicants should not be managers or architects. * Provide primary technical support to end user ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Applicants should not be managers or architects. * Provide primary technical support to end user ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

ASSA ABLOY

Senior Development Support Engineer

Cypress, CA · On-site +1

$91K - $110K/yr

Remote (USA) Job ID: 42611 As a senior development support engineer, you will be expected to assist ... You will assist in diagnosing and resolving technical issues, contribute to the improvement of our ...

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Manager Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in California? The most popular types of Technical Support Engineer Remote jobs in California are:
Manager Technical Support Engineer Remote jobs near you
Technical Support Engineer

Technical Support Engineer

Axonius

Ontario, CA • Remote

$90K - $110K/yr

Other

Posted 17 days ago

Job description

Location: Ontario, Canada

The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product challenges. As a Technical Support Engineer, you will act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement. The mission of this team is to deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.

Responsibilities
  • Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
  • Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
  • Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.
Minimum Qualifications
  • 3+ years of professional experience in a Technical Support role specifically within the software or technology sectors.
  • Professional experience troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
  • Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
  • Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.
Preferred Qualifications
  • Experience reading or writing code, with a specific proficiency in Python.
  • Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues.
  • Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.
  • Proficiency with database platforms and the ability to troubleshoot data retrieval issues.
  • Hands-on experience with MongoDB and OpenVPN.
  • Professional experience managing and troubleshooting applications within Docker containers.

#LI-LW1 #LI-REMOTE

Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (bonus and equity included in addition to the below numbers)
$90,000—$110,000 USD

About Axonius:

Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.

Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.

Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more aboutbenefits at Axonius.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectivesto apply. All qualified applicants will receive consideration for employment without regard torace, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordancewith our Global Job Candidate Privacy Notice.

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