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Manager Technical Support Engineer Remote Jobs in California

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

New

Fieldguide

Technical Support Engineer

San Francisco, CA · Remote

We're based in San Francisco, CA, but built as a remote-first company that enables you to do your ... Proven multitasking, prioritization, and time management in fast-paced environments. Nice-to-have ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

... Remote (U.S.) | Reports to CTO | Full-time What this role owns Platform monitoring, technical ... Our platform empowers ecommerce businesses with automated carrier claims filing and management ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Applicants should not be managers or architects. * Provide primary technical support to end user ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Applicants should not be managers or architects. * Provide primary technical support to end user ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Applicants should not be managers or architects. * Provide primary technical support to end user ... Collibra - as a Collibra developer or support engineer * Alteryx - as a developer or support ...

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

... or Remote (US) We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong technical judgment, and a proven track record of supporting ...

AdQuick

Senior Manager, Technical Operations

CA · On-site +1

$90K - $100K/yr

Location: [Remote] Reports to: [COO] About the Role We're looking for a Technical Operations ... You'll sit at the intersection of engineering, IT, and operations - building and supporting the ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in California? The most popular types of Technical Support Engineer Remote jobs in California are:
Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer

incident.io

San Francisco, CA • Remote

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

About incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

The Technical Support Team is usually the first line of communication between incident.io and our customers.

We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.

It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.

We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.

What you’ll be doing:

You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.

  • Delivering a world-class customer experience for inbound support questions over Slack and Pylon

  • Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering

  • Handling technical challenges that arise with customers in partnership with our Customer Success Managers

  • Expanding our technical support processes in collaboration with the Head of Technical Support

  • Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API

What you need to be successful:

  • Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems

  • Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges

  • Able to communicate complex technical information by conveying in a clear and simple manner

  • Love products and are keen to understand how they work and how different parts interact with one another

  • You are smartly persistent; have a knack for knowing when to dig deep and when to move on

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

  • Market leading private medical insurance

  • Generous parental leave

  • First Friday of the month off

  • Generous annual leave/PTO allowance

  • Competitive salary and equity

  • Remote working and personal development budget

  • Enhanced pension/401k

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