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Manager Technical Support Engineer Remote Jobs in California

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Post-Demo Support: Act as a technical consultant during the closing stages of the sales cycle to ... Proven ability to manage multiple technical evaluations simultaneously in a fast-paced startup ...

iXsystems

Tier 2 Support Engineer

Los Angeles, CA · On-site +1

$60K - $80K/yr

Ability to provide technical expertise to the Support Team for issues raised in the field is ... This is a remote position in Los Angeles, CA area. Base Pay Range The base pay range of this ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in California? The most popular types of Technical Support Engineer Remote jobs in California are:
Manager Technical Support Engineer Remote jobs near you
Technical Support Service Desk Agent

Technical Support Service Desk Agent

CTG

San Francisco, CA • Remote

$25/hr

Full-time

Re-posted 27 days ago

Job description

Overview

CTG is looking for a team of Technical Support Service Desk Agents to support an important client for a short period of time. Those interested can expect to answer a large number of incoming calls, assisting users with issues such as password resets, multifactor authentication, and application installations. This is a remote, work from home position with compensation of $25/hr.

The position will provide training on Friday November 8th from 9:30 - 6 pm EST. Then the position will move to it's normal hours 11 am - 8 pm EST for coverage on Wednesday November 13th-15th.

Responsibilities:

  • Answer a high volume of incoming calls related to end user technical support IT issues and questions.
  • Interact with customers via phone, email, and chat in a professional manner.
  • Troubleshoot problems to provide a high level of user satisfaction.
  • Respond to tickets and answer calls within a timely manner.
  • Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment.
  • Accurately document technical issues to facilitate diagnostics and prompt solutions.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve.
  • Ensure systems are configured properly.
  • Act as a resource for more complex end-user issues.
  • Track incidents and calls, including but not limited to entering data into the database timely and accurately.

Required Skills:

  • Previous experience working from home required.
  • 2-3 years previous IT work experience in Desktop Support or Level 1 IT Help Desk support required.
  • Prior Enterprise support experience required, which includes experience with Active Directory, Multifactor Authentication (Duo or Microsoft), Citrix, and application installs.
  • Exceptional written and verbal skills to relay problems to tier 2 support and management.
  • The ability to self-monitor and self-motivate personal productivity and performance.
  • User-centric, team-first mindset, time management, reliable and organized.
  • Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting.
  • Excellent interpersonal skills—able to communicate effectively with employees and leaders.
  • High degree of patience with people and processes.
  • Ability to prioritize and multitask to accomplish objectives in an organized fashion.
  • Work hard & smart—never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team.

The expected base salary for this position is $25.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

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About CTG

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Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

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