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Manager Technical Support Engineer Remote Jobs in California

Zuma

Support Engineer

San Francisco, CA · On-site +1

You'll help property managers succeed with our AI platform while also driving continuous ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...

Zuma

Support Engineer

San Francisco, CA · Remote

You'll help property managers succeed with our AI platform while also driving continuous ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...

Chooch

Technical Account Manager

San Mateo, CA · Remote

... remote environment Comfort coordinating between customers, solutions engineering, product, and ... Oversee support tickets and customer-reported issues for assigned accounts * Help triage incoming ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator ... Communicate effectively with both internal and external senior-level management to understand ...

ICF

Substation Physical Engineer - REMOTE

Los Angeles, CA · Remote

$106K - $135K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Ability to manage multiple projects and mentor junior staff * Experience leading substation ...

ICF

Substation Physical Engineer - REMOTE

Bakersfield, CA · Remote

$101K - $129K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Ability to manage multiple projects and mentor junior staff * Experience leading substation ...

ICF

Substation Physical Engineer - REMOTE

Riverside, CA · Remote

$102K - $130K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Ability to manage multiple projects and mentor junior staff * Experience leading substation ...

ICF

Substation Physical Engineer - REMOTE

San Luis Obispo, CA · Remote

$106K - $135K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Ability to manage multiple projects and mentor junior staff * Experience leading substation ...

Sbdinc

Field Engineer

San Jose, CA · Remote

$74K - $95K/yr

Field Sales Engineer - Remote Northern California - Up to 60% travel required Come build something ... Support local sales efforts from a technical level - including jobsite visits. * Ensure that ...

Sbdinc

Field Engineer

San Francisco, CA · Remote

$74K - $95K/yr

Field Sales Engineer - Remote Northern California - Up to 60% travel required Come build something ... Support local sales efforts from a technical level - including jobsite visits. * Ensure that ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in California? The most popular types of Technical Support Engineer Remote jobs in California are:
Manager Technical Support Engineer Remote jobs near you
Support Engineer

Support Engineer

Zuma

San Francisco, CA • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

About Zuma
Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.
Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC's former COO, Qasar Younis.
The Role
As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team, and product vision. You'll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
  • You want to work at a company where customers feel your impact every day
  • You'll have autonomy to design and implement innovative technical solutions
  • Your work will directly impact thousands of apartment communities and millions of renters
  • You'll receive significant equity in a venture-backed company with strong traction
  • As we scale, your role and influence will grow with the company

Why You Might Want to Think Twice
  • This is a demanding role that will often require extended hours and deep commitment
  • As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
  • You'll need to make thoughtful tradeoffs between innovation and immediate needs
  • You'll interact directly with customers to understand their needs and occasionally travel to their offices
  • We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
  • If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you

Responsibilities
  • Maintain and help debug Zuma's internal admin onboarding tool for new customers
  • Configure and manage backend feature flags for customers
  • Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
  • Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
  • Debug existing integration issues when regressions occur
  • Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
  • Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows

Skills & Experience
  • Basic coding ability (Python or JavaScript) for automation and small improvements
  • Familiarity with databases (MongoDB / Postgres)
  • Strong understanding of APIs and ability to debug integration issues
  • Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
  • Attention to detail with a knack for documenting processes clearly and efficiently
  • Bonus: Prior experience supporting SaaS or AI-driven platforms

Other Benefits
  • Great health insurance, dental, and vision.
  • Gym and workspace stipends.
  • Computer and workspace enhancements.
  • Unlimited PTO.
  • Company off-sites with the team.
  • Opportunity to play a critical role in building the foundations of the company and Engineering culture.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Zuma

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

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