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Manager Technical Support Engineer Remote Jobs in Brownsburg, IN

KEYENCE

Field Application Engineer '27

Indianapolis, IN · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Marlabs

AWS Devops Cloud Engineer (Remote)

Indianapolis, IN · Remote

$54 - $74/hr

Manage and support cloud-based data and analytics platforms, including Databricks, Amazon RDS ... Engineer | Skills & Experience * Hands-on experience with AWS services including EKS, ECR, EC2 ...

Kobie Marketing

Technical Program Manager

Indianapolis, IN · Remote

$132K - $170K/yr

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ... Support the prioritization of initiatives within product portfolio and software engineering, based ...

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Manager Technical Support Engineer Remote information

See Brownsburg, IN salary details

$35.6K

$75K

$113.4K

How much do manager technical support engineer remote jobs pay per year?

As of Aug 24, 2026, the average yearly pay for manager technical support engineer remote in Brownsburg, IN is $75,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

Manager Technical Support Engineer Remote jobs near you

Salesforce Software Engineer (Remote)

Stryker

Indianapolis, IN • On-site, Remote

$133K - $222K/yr

Full-time

Posted 3 days ago

New

Stryker rating

8.2

Company rating: 8.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

130th of 494 rated machine equipment manufacturers

Job description

Work Flexibility: Remote

As a Salesforce Software Engineer, you will play a key role in shaping how our U.S. commercial organization leverages Salesforce to manage accounts, strengthen customer relationships, and drive growth. You'll partner cross-functionally to design, develop, and maintain Salesforce-driven solutions, while writing high-quality code that enhances our selling capabilities and elevates the customer experience.

What You Will Do

  • Partner with Customer Solutions teams to translate business needs into Salesforce and Oracle CPQ based solutions that improve account management and customer engagement.
  • Writing, developing, and maintaining production-level code to build scalable Salesforce and Oracle CPQ software solutions and integrations.
  • Conduct root cause analysis on user reported issues and implement timely, scalable resolutions.
  • Analyze requirements for new features and document technical specifications to support development and governance.
  • Design, develop, and maintain custom software, database components, and automated testing code to support platform stability and code coverage goals.
  • Manage system changes through source code repositories, ensuring accurate version control and production ready deployments.
  • Coordinate QA and UAT testing activities to verify and validate new functionality before release.
  • Collaborate with Release Management, Technical Governance, and Change Advisory teams to ensure all solutions meet organizational, regulatory, and security standards.
  • Build strong working relationships with business stakeholders to understand core processes, drive adoption, and enhance solution effectiveness.

What You Need

Required

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
  • Minimum 4 years of Software Engineering experience.
  • Minimum 2 years of Salesforce development experience.
  • Hands-on experience writing, testing, debugging, and maintaining production-level code using Apex and Salesforce Lightning Web Components (LWC).
  • Strong understanding of object-oriented programming principles and proficiency in Apex and/or another object-oriented programming language such as C, C#, Java, or JavaScript.
  • Experience with Salesforce development, integrations, APIs, source control, automated testing, and production deployments.
  • Ability to translate business requirements into scalable technical solutions.

Preferred

  • Experience with cloud based or enterprise SaaS software development.
  • Experience with Oracle CPQ languages, such as BML and XSLT.
  • Salesforce Certified Platform Developer I (PDI) or Salesforce Certified Platform Developer II (PDII) certifications.
  • Salesforce Administrator Certification.

United States of America Pay Ranges:

  • USN: $102,600 - $171,000 USD Annual
  • US5: $107,700 - $179,600 USD Annual
  • US10: $112,900 - $188,100 USD Annual
  • US15: $118,000 - $196,600 USD Annual
  • US20: $123,100 - $205,200 USD Annual
  • US30: $133,400 - $222,300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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