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Manager Technical Support Engineer Remote Jobs in Missouri

Jobgether

This remote role focuses on ensuring successful technical integrations and reliable production ... Career growth opportunities toward senior engineering, SRE, or product-focused roles. * Meaningful ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Strong customer ownership skills, with the ability to manage complex investigations while keeping ...

Jobgether

... technical information. * Ability to remain calm and organized when managing multiple customer ... Remote work opportunity. * Comprehensive health benefits supporting employee wellbeing.

Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps ... complex technical challenges and enterprise-scale implementations. * Flexible remote working ...

Axon

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you ...

KEYENCE

Field Application Engineer '27

Saint Louis, MO · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Kansas City, MO · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Jobgether

$85K - $116K/yr

... networking platform supporting AI workloads. Working at the intersection of engineering ... The role is fully remote within Europe and offers the chance to contribute to the future of cloud ...

Kohl's

Develop, implement and support systems and services to ensure robust and reliable operations ... technical platform logic; a Certified Implementation Specialist - Software Asset Management (CIS ...

Jobgether

... solving complex technical challenges, supporting implementations, and driving continuous ... manage multiple priorities in a remote environment. * Ability and willingness to work a schedule ...

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All JobsTechnical Support Engineer JobsManager Technical Support Engineer Remote JobsManager Technical Support Engineer Remote Jobs in Missouri

Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

Which company pays the highest salary for a manager technical support engineer?

Top-paying companies for a Manager Technical Support Engineer typically include large technology firms such as Google, Microsoft, and Amazon, which offer competitive salaries often exceeding $120,000 annually, especially for those with specialized skills and certifications. Salaries can vary based on experience, location, and company size, but these companies are known for offering some of the highest compensation in the industry.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Missouri? The most popular types of Technical Support Engineer Remote jobs in Missouri are:
Manager Technical Support Engineer Remote jobs near you

Integration Manager & Technical Support Specialist

Jobgether

Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Integration Manager & Technical Support Specialist based in Netherlands.

This remote role focuses on ensuring successful technical integrations and reliable production launches for global partners.
The position combines integration management, technical troubleshooting, and operational support within a fast-moving fintech environment.
You will play a key role in configuring partner setups, validating technical requirements, and resolving complex transaction issues.
Working closely with merchants and internal teams, you will help maintain platform reliability and deliver seamless experiences.
The ideal candidate is detail-oriented, technically curious, and comfortable investigating issues through logs, APIs, and monitoring tools.
This opportunity offers strong ownership, exposure to international projects, and the chance to grow within a technology-driven organization.

Accountabilities:

The Integration Manager & Technical Support Specialist is responsible for managing technical onboarding, production readiness, and ongoing support activities. The role requires strong troubleshooting capabilities, attention to detail, and the ability to collaborate with both technical and business stakeholders.

  • Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch.
  • Manage API keys, payment method configurations, and integration settings to support successful go-live processes.
  • Perform technical verification of merchant setups and identify potential issues before production deployment.
  • Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes.
  • Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication.
  • Use technical tools such as Postman to validate requests and support integration testing.
  • Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders.
  • Provide L2/L3 technical support and guide partners through complex operational challenges.
  • Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues.
  • Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.
Requirements:

The ideal candidate combines technical support expertise, integration knowledge, and strong communication skills. They should be comfortable working independently, managing priorities, and solving complex technical problems in a dynamic environment.

  • 1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions.
  • Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued.
  • Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues.
  • Strong understanding of client-server architecture, REST APIs, and JSON data structures.
  • Experience using Postman or similar tools for API testing and validation.
  • Strong analytical and problem-solving skills with the ability to perform structured root cause analysis.
  • High attention to detail when managing technical configurations and operational processes.
  • Ability to quickly learn new technologies, documentation, and workflows.
  • Excellent written and verbal English communication skills (B2/C1 level or higher).
  • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
  • Ukrainian or Russian language skills are an advantage, particularly for technical documentation and incident reporting.
  • A proactive, accountable mindset with the ability to remain calm and effective under pressure.
Benefits:
  • Fully remote work environment with flexibility and autonomy.
  • Opportunity to join an agile, international technology team.
  • Competitive salary based on experience and individual contribution.
  • Career growth opportunities toward senior engineering, SRE, or product-focused roles.
  • Meaningful ownership in ensuring platform reliability and successful partner experiences.
  • Collaborative culture focused on transparency, innovation, and measurable impact.
  • Continuous learning opportunities in fintech, payments, and emerging technologies.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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