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Manager Technical Support Engineer Remote Jobs in Missouri

Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps ... Flexible remote or hybrid working options. * Career development and continuous learning ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. Join a technology ... management tools such as JIRA, Zendesk, or similar platforms. * Comfortable working with remote ...

New

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Strong customer ownership skills, with the ability to manage complex investigations while keeping ...

Jobgether

Degree in Computer Science, Information Technology, Engineering, or a related field. * Strong ... Previous people management experience. * Additional language capabilities. Benefits: * Fully remote ...

New

Safe Fleet

Technical Support Specialist

Lone Jack, MO · On-site +1

Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer ... Diagnose and resolve product issues both remote and in-field. * Other duties as assigned.

Xcellent Technology

Database Engineer - Remote

Rolla, MO · On-site +1

$70K - $80K/yr

Working closely with federal stakeholders and technical teams, you will develop scalable solutions ... You will manage PostgreSQL databases, optimize SQL based workflows, and support Python driven ...

Xcellent Technology

Database Engineer | Remote

Rolla, MO · On-site +1

$70K - $80K/yr

Working closely with federal stakeholders and technical teams, you will develop scalable solutions ... You will manage PostgreSQL databases, optimize SQL based workflows, and support Python driven ...

Jobgether

In this position, you will connect engineering teams, product stakeholders, and external partners ... Fully remote working environment. * Opportunity to work on impactful technology projects within an ...

New

dct

Technical Specialist - HF Alkylation

Kansas City, MO · On-site +1

Provide technical management and on-site support for aftermarket technical services and equipment ... Plan and deliver operator/engineer training sessions (on-site or remote) for customers. Provide ...

KEYENCE

Field Application Engineer

Kansas City, MO · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Saint Louis, MO · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Kansas City, MO · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Saint Louis, MO · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Missouri? The most popular types of Technical Support Engineer Remote jobs in Missouri are:
Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer, Tavily

Jobgether

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer, Tavily based in Netherlands.

As a Technical Support Engineer, you will play a vital role in supporting developers and enterprise customers building next-generation AI applications. Working in a fast-paced, international environment, you will troubleshoot complex technical issues, collaborate with engineering teams, and help ensure customers successfully deploy and scale AI-powered solutions. This position combines deep technical problem-solving with outstanding customer communication, offering the opportunity to contribute to cutting-edge AI infrastructure while continuously improving support processes and documentation. It is an excellent fit for someone who enjoys solving challenging technical problems and delivering exceptional customer experiences.

Accountabilities:
  • Monitor and respond promptly to technical support tickets, diagnosing issues related to APIs, deployments, cloud environments, and customer configurations.
  • Troubleshoot production issues affecting AI applications, LLM integrations, and developer workflows while ensuring timely resolution.
  • Escalate complex technical issues to Engineering and Customer Success teams when appropriate and coordinate cross-functional resolution efforts.
  • Participate in global follow-the-sun support operations to provide consistent assistance across multiple time zones.
  • Collaborate with engineering, product, operations, and documentation teams to resolve bugs and improve the overall customer experience.
  • Contribute to internal tooling, diagnostics, runbooks, and knowledge base articles to enhance support efficiency and self-service resources.
  • Participate in post-incident reviews, document lessons learned, and help drive continuous improvements in support quality and operational performance.
  • Monitor key support metrics such as customer satisfaction and recurring issues while identifying opportunities for process optimization.

Requirements:

  • Minimum of 2 years of experience providing technical support in B2B SaaS, cloud platforms, developer tools, or similar technical environments.
  • Strong troubleshooting skills across APIs, web applications, cloud infrastructure, and production systems.
  • Hands-on experience with Python, REST APIs, and modern AI development toolchains, including LLM frameworks such as LangChain, LlamaIndex, vector databases, or similar technologies.
  • Familiarity with no-code automation platforms such as n8n.
  • Solid understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and AI agent architectures.
  • Experience working with logs, monitoring platforms, diagnostics tools, and third-party integrations.
  • Excellent written and verbal communication skills with the ability to explain technical concepts clearly to customers.
  • Strong analytical mindset, attention to detail, and commitment to delivering exceptional customer support.
  • Ability to work independently while collaborating effectively with cross-functional international teams.
  • Flexibility to participate in global support coverage, including occasional off-hours support.

Benefits:

  • Competitive compensation package based on experience, skills, and location.
  • Comprehensive health, dental, and vision insurance for employees and eligible dependents.
  • Retirement savings plan with company matching where applicable.
  • Generous paid parental leave.
  • Monthly remote work reimbursement for internet and mobile expenses.
  • Company-paid life and disability insurance.
  • Flexible remote or hybrid working options.
  • Career development and continuous learning opportunities.
  • Collaborative international environment with talented engineering and AI teams.
  • Opportunity to work on innovative AI technologies with meaningful global impact.
  • Strong culture of ownership, flexibility, and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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