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Manager Technical Support Engineer Remote Jobs in Missouri

Jobgether

$87K - $120K/yr

Support customers in developing, implementing, and optimizing database modernization and deployment ... Fully remote work opportunity. * Comprehensive health and wellness resources, including employee ...

Cogent, Inc

Control Systems Engineer

Fenton, MO · On-site +1

... technical support for control panel fabrication, wiring, and testing. * Conduct on-site or remote ... Excellent communication, time management, and interpersonal skills. * Valid driver's license and ...

TEKsystems

Software Engineer

Kansas City, MO · Remote

$69.44 - $76.39/hr

... support. - Core Technical Skills: Proficiency in Dexterity, eConnect, Integration Manager, and C# ... remote position. Application Deadline This position is anticipated to close on Jul 16, 2026. About ...

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Missouri? The most popular types of Technical Support Engineer Remote jobs in Missouri are:
Manager Technical Support Engineer Remote jobs near you

Senior Technical Account Manager

Jobgether

On-site, Remote

$87K - $120K/yr

Full-time

Re-posted yesterday

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Netherlands.

This role offers the opportunity to become a trusted technical advisor for enterprise customers deploying mission-critical database and AI solutions. You will build long-term relationships with senior technical stakeholders, helping them maximize the value of their technology investments while guiding complex implementations and strategic initiatives. Working in a highly collaborative, customer-facing environment, you will combine deep technical expertise with strong consulting and relationship management skills. You will serve as the primary technical point of contact throughout the customer lifecycle, driving successful adoption, resolving complex challenges, and influencing product improvements through customer feedback. This is an ideal opportunity for an experienced database professional who enjoys solving technical problems while building lasting partnerships with global organizations.

Accountabilities:
  • Build and maintain trusted relationships with senior technical stakeholders, acting as the primary post-sales technical advisor for strategic enterprise customers.
  • Help customers maximize the value of their database investments by providing technical guidance, best practices, and long-term strategic recommendations.
  • Support customers in developing, implementing, and optimizing database modernization and deployment strategies.
  • Provide technical leadership across major customer initiatives, including solution architecture, technical consulting, troubleshooting, and project coordination.
  • Maintain deep knowledge of the organization's database platform and related technologies to deliver expert technical support.
  • Gather and communicate customer feedback to product teams, helping influence future product enhancements.
  • Document best practices, technical recommendations, and deployment guidance to improve customer success.
  • Serve as the primary technical escalation point for customer questions, issues, and architecture discussions.
  • Travel up to 25% when required to support customer engagements.
Requirements:
  • Minimum 8 years of hands-on experience with enterprise relational databases such as PostgreSQL, Oracle, IBM DB2, or Microsoft SQL Server.
  • Strong expertise in database platforms, cloud technologies, operating systems, and enterprise technical architecture.
  • Knowledge of data analytics, artificial intelligence, and machine learning concepts.
  • Experience working with Kubernetes and modern infrastructure technologies.
  • Excellent analytical, troubleshooting, and technical problem-solving skills.
  • Solid understanding of customer engagement and strategic account management processes.
  • Strong organizational skills with the ability to manage multiple customer priorities simultaneously.
  • Outstanding communication and interpersonal skills, with confidence interacting with senior technical leaders and executive stakeholders.
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).
  • Professional database certifications are considered an advantage.
Benefits:
  • Competitive compensation package.
  • Fully remote work opportunity.
  • Comprehensive health and wellness resources, including employee wellbeing support programs.
  • Wellness Fridays available through December 2026.
  • Opportunities for continuous learning and professional development.
  • Exposure to enterprise-scale database, cloud, and AI technologies.
  • Collaborative, inclusive, and international work environment.
  • Opportunity to work with global enterprise customers on complex, high-impact projects.
  • Region-specific employee benefits may be available based on location.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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