2

Manager Technical Support Engineer Remote Jobs in Kentucky

... Engineering teams * Provide functional and technical support to customers * Respond to customer ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Field Application Engineer

Louisville, KY · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Dillon Product Manager

Louisville, KY · Remote

$80.80K - $121.20K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Data Engineer (Remote)

Louisville, KY · On-site +1

$104.80K - $125.80K/yr

The Data Engineer is responsible for supporting the development, maintenance, and optimization of ... technical implementations * Enable data for AI/ML use cases by preparing feature-rich datasets ...

Data Engineer (Remote)

Louisville, KY · On-site +1

$104.80K - $125.80K/yr

The Data Engineer is responsible for supporting the development, maintenance, and optimization of ... technical implementations * Enable data for AI/ML use cases by preparing feature-rich datasets ...

The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the ...

next page

Showing results 1-20

People also search for

Manager Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Kentucky? The most popular types of Technical Support Engineer Remote jobs in Kentucky are:
Senior Manager, Technical Writing - Remote

Senior Manager, Technical Writing - Remote

Comfort Systems USA

Frankfort, KY • Remote

$149K - $170K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Comfort Systems USA rating

7.1

Company rating: 7.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

119th of 217 rated repair and maintenance companies


Job description

Capital One is seeking a Senior Manager, Technical Writing to lead a team focused on developing and managing technical documentation for its software solutions. The role involves defining documentation strategies, mentoring writers, and ensuring the integration of documentation into the software development life cycle. Ideal candidates have over 10 years of experience in technical writing and at least 4 years in a management role.

The position is remote and offers a salary range of $149,000 - $170,000. #J-18808-Ljbffr


What Comfort Systems USA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom