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Manager Technical Support Engineer Remote Jobs in Kentucky

Sutherland

Technical Support Engineer

Louisville, KY · On-site +1

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United ... You will manage support cases from initial diagnosis through resolution, including configuration ...

New

Sutherland

Technical Support Engineer

Louisville, KY · Remote

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United ... You will manage support cases from initial diagnosis through resolution, including configuration ...

New

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

... engineering, product management, and other support teams to identify root causes and implement ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

KEYENCE

Field Application Engineer '27

Louisville, KY · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

... Remote Your role and responsibilities: Provide technical support via phone & email for common ... programming, parameter configuration, communication, and integration with control systems ...

New

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

... Remote Your role and responsibilities: Provide technical support via phone & email for common ... programming, parameter configuration, communication, and integration with control systems ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Kentucky?

The most popular types of Technical Support Engineer Remote jobs in Kentucky are:

Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer

Sutherland

Louisville, KY • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
We're Sutherland, and we currently are seeking technical support professionals to support a leading cybersecurity client focused on protecting sensitive digital data from theft, loss, and threats.
This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United States.
In this role, you will provide advanced technical support to enterprise customers, troubleshoot complex software and system issues, and deliver high-touch customer service. You will manage support cases from initial diagnosis through resolution, including configuration assistance, remote troubleshooting sessions, escalations, and technical documentation.
Job Description
  • Provide technical support to customers, resellers, and partners.
  • Diagnose and resolve complex software, server, networking, and configuration issues.
  • Perform root cause analysis and provide best-practice guidance.
  • Manage support cases to ensure issues are tracked, escalated, and resolved within SLA targets.
  • Host remote troubleshooting sessions with customers.
  • Partner with internal engineering teams on escalated issues.
  • Create and maintain Knowledge Base articles and technical documentation.
  • Participate in a 24/7 on-call rotation as assigned.

Qualifications
  • At least 1 year of Linux experience in a technical support or help desk environment.
  • Knowledge of Linux and/or Windows Server management.
  • Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
  • Ability to troubleshoot software applications and complex distributed environments.
  • Strong problem-solving, analytical, and root cause analysis skills.
  • Experience using WebEx or similar remote troubleshooting tools.
  • Strong written and verbal communication skills.
  • Ability to work evening and weekend shifts.

We Offer:
  • Medical, dental, and vision benefits
  • EAP and health and wellness programs
  • Generous PTO and Global Flexible Vacation Policy

Work-From-Home Requirements:
Sutherland will provide equipment.
You must have:
  • Minimum internet speeds of 50 Mbps download / 10 Mbps upload
  • A reliable hard-wired internet connection
  • A quiet, secure, distraction-free workspace
    Wireless and satellite internet connections are not compatible with our systems.

Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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