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Manager Technical Support Engineer Remote Jobs in Kentucky

KEYENCE

Field Application Engineer

Louisville, KY · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

The Phia Group

Data Engineer (Remote)

Louisville, KY · On-site +1

$104K - $125K/yr

The Data Engineer is responsible for supporting the development, maintenance, and optimization of ... technical implementations * Enable data for AI/ML use cases by preparing feature-rich datasets ...

The Phia Group

Data Engineer (Remote)

Louisville, KY · On-site +1

$104K - $125K/yr

The Data Engineer is responsible for supporting the development, maintenance, and optimization of ... technical implementations * Enable data for AI/ML use cases by preparing feature-rich datasets ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Deloitte

Technical Program Manager

Louisville, KY · Remote

$123K - $160K/yr

Position Summary Join Deloitte's AI & Engineering practice to support Technical Program Management ... Role is remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience ...

Bluelight Consulting

$43.75 - $59.75/hr

In-depth experience with the config management tools (Helm, Ansible, Chef and Puppet) * Testing ... Remote apply for this job

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Manager Technical Support Engineer Remote information

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Kentucky? The most popular types of Technical Support Engineer Remote jobs in Kentucky are:
Manager Technical Support Engineer Remote jobs near you

Sr Software Engineer- Remote 6 month contract to hire

MDT Technical

Lexington, KY • On-site, Remote

$121K - $160K/yr

Contractor

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Sr Software Engineer- Remote
Primary Location: Lexington, Kentucky
V-Soft Consulting is currently hiring for a Sr Software Engineer- Remote for our premier client Lexington, Kentucky.
Education and Experience »
  • Ability to prioritize multiple tasks
  • Bachelor's degree in computer science or related field of study

Knowledge and Skills:
  • Senior level full stack experience developing secure software with Microsoft .Net technologies (C#, ASP.Net Blazor, APIs)
  • Senior level database development experience (Microsoft SQL Server preferred)
  • Self-motivation and ability to work independently as well as collaboratively in a remote environment.
A high level of organizational skills
  • Excellent analytical, oral, and written communication.
  • Attention to detail
  • Experience with Microsoft Azure services (Azure SQL, App Service, Containers, etc.)
  • Design and develop new features and products
  • Support and maintain existing products

WHAT YOU'LL DO:
Job Responsibilities:
  • Looking for a senior level C#/.Net software engineer to help enhance and maintain our suite of software applications as well as help design and build new products. The ideal candidate will have excellent technical skills, the ability to communicate clearly and collaborate with other team members, and will help us continuously improve code quality, security, and processes.

Interested?
Qualified candidates should send their resumes to bmohammad@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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