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Manager Technical Support Engineer Remote Jobs in Kentucky

Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ... University degree or technical college diploma in Computer Science, Software Engineering ...

... support/business analyst * Ability to review and analyze the following programming languages: VFP, C#, ASP.NET, and Powershell * Ability to create and modify complex SQL scripts * Ability to ...

... support * Able to manage multiple tasks and meet deadlines with guidance from senior engineers ... Able to work independently in a remote environment * Willing to travel 25%+ to sites or industry ...

This role works closely with internal engineering teams, remote IT resources, external consultants ... technical management role. * Experience developing, deploying, and supporting iOS and Android ...

Senior Dam Safety Engineer

Lexington, KY ยท On-site +1

$135K - $215K/yr

Manage, execute, and provide technical support, in a team setting and on a variety of challenging ... Must be able to occasionally travel to project sites, both local and remote, and be able to lift ...

Showing results 21-40

Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Kentucky?

The most popular types of Technical Support Engineer Remote jobs in Kentucky are:

Senior Utilities Reliability Engineer (Remote)

Smithfield Foods

Grayson, KY โ€ข Remote

Full-time

Re-posted 5 days ago


Job description

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.

Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!

THE VALUE YOU'LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

*This is a remote position with geographic requirements. To effectively support business operations, candidates must reside within 60 miles of a designated company location and be able to travel to assigned facilities as needed. Relocation may be required for candidates who do not currently meet this requirement.*

Ready to Make an Impact at Smithfield Foods?

Are you a creative, self-driven engineering professional who thrives in fast-paced environments? Do you enjoy cultivating new ideas and collaborating with key stakeholders to drive business growth? If so, Smithfield Foods, a $15 billion global food leader and the world's largest pork processor and hog producer, is the place for you! Join us and be part of a company that's dedicated to innovation, quality, and meeting the needs of customers around the world. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, Twitter, LinkedIn, and Instagram.

As a Sr. Utilities Engineer, you will play a crucial role in optimizing and managing utility systems across our facilities. Your focus will be on industrial refrigeration, boiler, and compressed air systems-ensuring their design, development, operation, and optimization. You'll have the opportunity to troubleshoot and improve existing systems, implement new projects, and provide valuable guidance on regulatory matters.

This is your chance to make a direct impact on the success of our manufacturing processes, ensuring that our systems are efficient, safe, and compliant, all while helping us deliver top-quality products from Smithfield, Eckrich, Nathan's Famous, and other trusted brands to consumers around the world.

WHAT YOU'LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

  • Support & Collaboration: You'll support all US Fresh and Packaged Meat Facilities as required. Work directly with facilities teams and project engineering on developing Capital Infrastructure Plans. Engage professional refrigeration engineering resources during the design and development of projects. Assist facilities and PSM Management Team in compliance-related issues as requested.

  • Design & Implementation: Assist in developing designs including selecting equipment, obtaining quotes, and scheduling work as requested. Develop and assist in the implementation of resolutions to issues related to facility refrigeration systems. Implement new systems and standardize equipment requirements.

  • Planning & Budgeting: Assist with the planning and budgeting process for various utilities engineering improvement projects, with the goal of meeting project expectations and time requirements. Optimize utility systems based on facility operating requirements.

  • Research, Analysis & Continuous Improvement: Research and assist in testing new technology. Assess and understand complex operations and systems to support Operations management. Identify and correct deficiencies within existing systems by performing load, charge, and relief calculations. Leads multiple efforts in different fields, ensuring adherence to proper protocols and practices.

WHAT WE'RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Bachelor's Degree from an accredited four-year college or university in Engineering or related field and 5+ years of related experience in operations, maintenance and optimization of Ammonia Refrigeration systems, or equivalent combination of education and experience, required.

  • RETA CIRO (Certified Industrial Refrigeration Operator) certification, International Institute of Ammonia Refrigeration. ANSI/IIAR2 certification, Garden City Program Operator II certification, or equivalent certification from another nationally recognized ammonia training program; required.

  • Possess a deep theoretical understanding of industrial refrigeration systems and can apply that knowledge to the roles and responsibilities of the position.

  • Strong reading, math, writing, analytical skill required.

  • Perform assigned tasks efficiently with minimum supervision.

  • Energized by collaboration through travel to other locations. (50% of the time).

OTHER SKILLS THAT MAKE YOU STAND OUT:
  • Electrical experience and troubleshooting in low and high voltage circuits, motors, and controls.

  • Waste water operations experience is preferred.

  • Ability to work well with others in fast paced, dynamic environment.

  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office and plant setting. The plant environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts, exposure to fumes or airborne particles, and chemicals.

  • Noise level in the work environment is usually moderate but can be loud when in the production area.

  • Occasionally lift and/or move up to 50 pounds.

  • Specific vision includes close vision, distance vision, and ability to adjust focus.

  • Must be able to work at elevated heights.

  • Frequently required to stand; walk; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.

IndSPR-Corp

The expected pay range for this position is $85,000 - $120,000 annually.

Smithfield Foods provides pay ranges that reflect its good faith estimate of thesalary or hourly wagethe company reasonably expects to pay for a positionat the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate's qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here.

Relocation Package Available Yes

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.