Manager Technical Support Engineer Remote Jobs in Kentucky

Description

Job Title: Software Project Manager

Department: Automation Software

Location: Erlanger, KY; remote work permitted
Employment Type: Full-Time

The Software Project Manager is responsible for leading the planning, coordination, communication, and delivery management of assigned software projects. This role serves as a primary customer-facing project contact and works closely with the Lead Software Engineer, Software Engineers, Software Quality Assurance Engineers, Software Support Engineers, implementation resources, infrastructure resources, sales, management, customers, and external vendors.

The Software Project Manager helps ensure software projects are clearly defined, properly planned, effectively communicated, and successfully delivered. This includes managing scope, schedule, budget, customer expectations, project risks, implementation readiness, and support transition.

The Software Project Manager works in partnership with the Lead Software Engineer, who is responsible for technical leadership, software architecture, developer coordination, technical implementation, and technical issue resolution. Together, the Software Project Manager and Lead Software Engineer form the core leadership team for software project execution.

OVERALL RESPONSIBILITIES

• Manage software project scope, schedules, budgets, risks, issues, dependencies, and customer communication.
• Work with sales, management, software leadership, customers, and internal stakeholders to define and confirm software scope of work.
• Lead or coordinate project documentation, including Functional Description of Operations (FDO), Functional Specification Document (FSD), configuration documentation, integration specifications, implementation plans, and related deliverables.
• Manage scope deviations and customer-requested changes, including documentation, communication, impact review, and approval coordination.
• Develop and maintain software project plans, milestones, priorities, deliverables, and schedules.
• Use Azure DevOps or similar project tracking tools to manage project work items, tasks, priorities, risks, and delivery progress.
• Create, define, and maintain Epics, Features, and User Stories in Azure DevOps.
• Facilitate sprint planning, backlog review, work prioritization, and project status tracking as appropriate.
• Coordinate with development, testing, support, implementation, infrastructure, and management teams to ensure project work is properly planned, staffed, tracked, and delivered.
• Serve as a primary customer-facing point of contact for software project execution.
• Lead regular customer project meetings, status calls, design reviews, scope reviews, testing coordination meetings, and go-live planning discussions.
• Coordinate planning for host system integrations, automation subsystem interfaces, PLC or equipment interfaces, REST APIs, socket interfaces, database interfaces, file exchanges, reporting, and other project-specific integrations.
• Support planning and coordination of internal testing, integration testing, customer testing, user acceptance testing, deployment, go-live validation, and post-go-live stabilization.
• Develop and maintain site implementation plans, including staffing plans, testing plans, go-live support plans, escalation paths, and timing.
• Coordinate software team travel schedules with internal execution teams and customers as appropriate.
• Track project budget performance, labor usage, remaining work, estimate-to-complete, change requests, and scope impacts.
• Provide regular project updates to software management and company leadership.
• Coordinate project closeout activities, support transition, documentation completion, open issue review, and lessons learned.

KNOWLEDGE & SKILLS REQUIREMENTS

• Bachelor's degree in Software Engineering, Computer Science, Information Systems, Engineering, Supply Chain, Business Administration, Project Management, or a related field preferred. Equivalent experience may be considered.
• 5+ years of experience managing software implementation projects, enterprise software deployments, warehouse automation systems, or other technical customer-facing projects.
• Experience leading projects through the full lifecycle, including requirements gathering, solution design, development coordination, testing, deployment, go-live support, and transition to ongoing support.
• Experience managing project scope, schedules, budgets, risks, dependencies, and customer communications.
• Experience coordinating cross-functional teams, including software developers, QA/testers, support teams, customer stakeholders, IT resources, vendors, and implementation personnel.
• Knowledge of warehouse management systems (WMS), warehouse execution systems (WES), warehouse control systems (WCS), warehouse automation equipment, distribution center operations, or order fulfillment environments.
• Familiarity with configurable enterprise software platforms and system integration projects.
• Working knowledge of SQL Server, relational databases, APIs, reporting tools, Windows Server environments, automation interfaces, PLCs, or other industrial software technologies.
• Experience using project tracking and work management tools such as Azure DevOps, Jira, or similar platforms.
• Experience supporting customer site implementations, commissioning activities, go-live planning, post-launch stabilization, and support handoff processes.
• PMP, CAPM, Certified ScrumMaster (CSM), Agile, or similar project management certifications preferred but not required.

PROFESSIONAL QUALITIES 

• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal, written, and presentation communication skills.
• Ability to build and maintain positive relationships with customers, vendors, and internal stakeholders.
• Strong problem-solving, analytical, and decision-making abilities.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Adaptable and resourceful in a fast-paced, customer-focused environment.
• Demonstrated ownership, accountability, and follow-through on commitments.

WORK CONDITIONS

• In office or remote role with extended time in front of a computer
• Travel (up to 20%) to customer sites for project meetings, testing, implementation, go-live, or stabilization support.

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.

Additional Benefits

• Competitive Salary and Bonus Structure
• Medical, Dental, and Vision Benefits
• Generous Paid Time Off
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities