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Manager Technical Support Engineer Remote Jobs in Kentucky

ORR Protection

Field Solutions Manager

Louisville, KY · On-site +1

ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Leadership & Engineering Support * Provide ... WORK ENVIRONMENT This position is primarily remote and requires travel as needed to support ...

Navarro Inc.

Chemical Engineer (P.E.) (3946)

Paducah, KY · On-site +1

This is a remote position with travel to Paducah when needed. Navarro is an award-winning provider ... management, discipline leads, client representatives, and other technical staff to support task ...

Bluelight Consulting

Technical Qualifications * Backend: 5+ years of experience with Python (Flask, FastAPI, Django) and ... Partner with product managers and data engineering teams to safely extract, parse, and serve multi ...

Toloka

Our remote-first team is globally distributed around the world: USA , UK , the Netherlands , Serbia ... Engineer, Data Scientist, Data/Systems Analyst, or Technical Project Manager. * Proven experience ...

Private Label Staff

Senior Salesforce Specialist

Florence, KY · On-site +1

$124K - $152K/yr

... Developer to support and evolve its enterprise Salesforce ecosystem. This individual will play a ... Serve as a senior technical resource for Salesforce administration, development, and platform ...

ABB

Protection and Control Engineer

Lexington, KY · Remote

$83K - $133K/yr

Technical Consulting Manager II __ Your role and responsibilities: As a Protection & Control ... Lead and support engineering design activities for new and existing utility, industrial, and ...

New

ABB

Protection and Control Engineer

Lexington, KY · Remote

$83K - $133K/yr

Technical Consulting Manager II __ Your role and responsibilities: As a Protection & Control ... Lead and support engineering design activities for new and existing utility, industrial, and ...

New

Actalent

Mechanical Engineer Lead

Lexington, KY · On-site +1

$30 - $96.15/hr

Mechanical Engineer, PE | Midstream Natural Gas | Remote Join a growing engineering team supporting ... Collaborate with project managers and multidisciplinary teams to ensure successful project ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

Engineer office and remote work telecom solutions that support a "work from anywhere" model through ... Provide technical leadership and guidance to other IT team members on telecom systems, standards ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Kentucky?

The most popular types of Technical Support Engineer Remote jobs in Kentucky are:

Manager Technical Support Engineer Remote jobs near you

Field Solutions Manager

ORR Protection

Louisville, KY • On-site, Remote

Full-time

Medical, Dental, Life, Retirement

Posted 24 days ago

Job description

FIELD SOLUTIONS MANAGER
ABOUT ORR
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of.
Learn more about our company culture here.
SUMMARY
The Field Solutions Manager supports the Director of Field Solutions by coordinating the technical development, engineering support, and execution of fire alarm, fire suppression, and life safety system projects - particularly in complex applications. This position serves as a technical leader within the organization, ensuring that engineered solutions comply with applicable codes, customer specifications, and company standards while providing support to sales, operations, field personnel, and customers.
The Field Solutions Manager is responsible for coordinating system design, reviewing technical documentation, mentoring technical staff, assisting with complex commissioning activities, and ensuring successful project execution from concept through completion. ORR's focus on Mission Critical and Special Hazards applications requires the Field Solutions Manager to have extensive fire protection experience in both areas, although Special Hazards tends to be an area that requires more specialty support of this nature.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Technical Leadership & Engineering Support
  • Provide technical support for fire alarm, clean agent, water-based suppression, special hazard, and life safety system projects.

  • Review and approve engineered system designs, drawings, calculations, and equipment selections.

  • Coordinate with designers and CAD personnel during project development.

  • Ensure compliance with NFPA, IFC, IBC, UL, FM, AHJ requirements, and manufacturer standards.

  • Assist in developing company engineering standards and best practices.

  • Serve as a technical resource for complex troubleshooting and system performance issues

  • Support permitting and AHJ plan review responses.

Project Support & Sales Support
  • Assist Operations with technical questions throughout project execution.

  • Support commissioning plans, acceptance testing, and final inspections.

  • Work closely with estimating and business development teams on technically complex opportunities.

  • Review customer specifications and develop compliant technical solutions.

  • Participate in customer meetings when technical expertise is required.

Code Compliance & Quality Assurance
  • Ensure compliance with NFPA, IFC, IBC, UL, FM, AHJ requirements, and manufacturer standards.

  • Stay current on applicable codes, standards, and local AHJ requirements.

  • Interpret code requirements and communicate impacts to internal teams.

  • Review project documentation before release.

  • Perform internal design audits.

Training & Mentorship
  • Mentor designers, project engineers, and field technicians.

  • Conduct internal technical training sessions.

  • Assist in onboarding new engineering personnel.

  • Promote professional development and code education.

Vendor & Manufacturer Coordination
  • Maintain relationships with manufacturers and technical representatives.

  • Evaluate new products and technologies.

  • Coordinate manufacturer technical support when required.

Engineering Standards & Continuous Improvement
  • Maintain engineering standards and templates.

  • Develop standard operating procedures.

  • Identify opportunities to improve engineering efficiency.

  • Assist in implementing new software and design tools.

  • Recommend process improvements that enhance project quality and profitability.

Other duties may be assigned as business needs required
MINIMUM AND PREFERRED QUALIFICATIONS
Minimum Qualifications
  • 7+ years of experience in fire alarm, fire suppression, or life safety systems.

  • Experience with engineered fire protection systems.

  • Experience supporting field installation and commissioning.

  • Working knowledge of fire alarm systems, special hazard suppression systems, water-based fire protection systems, clean agent systems, detection technologies, smoke control, emergency communication systems, video fire detection, and BDA systems.

  • Experience with AutoCAD, Bluebeam, Microsoft Office Suite, hydraulic calculation software, battery calculation software, and manufacturer configuration software.

Preferred Qualifications
  • Associate or Bachelor's Degree in Engineering, Engineering Technology, Fire Protection Engineering, or equivalent experience.

  • Previous supervisory or technical leadership experience.

  • Experience with BESS fire protection systems.

  • Experience with Revit.

  • NICET Fire Alarm Level III or IV.

  • NICET Water-Based Systems certification.

  • Manufacturer certifications.

  • OSHA 30 certification.

KNOWLEDGE, SKILLS AND ABILITIES
  • Strong technical leadership and decision-making skills.

  • Strong critical thinking and problem-solving abilities.

  • Effective written and verbal communication skills.

  • Strong customer service and interpersonal skills.

  • Ability to coordinate projects and work effectively across teams.

  • Strong time management and organizational skills.

  • High attention to detail.

  • Ability to lead, mentor, and provide technical guidance to others.

WORK ENVIRONMENT
This position is primarily remote and requires travel as needed to support customer and business needs. Travel may include visits to customer sites, ORR branch locations, project sites, industry events, and other locations as business needs require.
ONCE YOU JOIN OUR TEAM, YOU'LL ENJOY:
  • Working for a company where the associates are viewed as the company's greatest asset.

  • Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.

  • A growing company with a first-class reputation in our respective industries.

  • A culture that is fun, family oriented and entrepreneurial.

  • A company that offers a focus on work life balance and encouragement to make a big impact.

  • A caring group of associates with a commitment to make the communities we work in better for all.

  • Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

Equal Opportunity Employer / Vet / Disabled

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