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Manager Technical Support Engineer Remote Jobs (NOW HIRING)

Entrata

Technical Support Engineer

Charleston, WV · Remote

$15.05 - $23.65/hr

Experience with property management software or related industry experience is a plus ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... You will own Tier 1 ticket flow -- managing tickets routed from the support team and our AI-powered ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

Experience with incident management processes * Demonstrated ability to mentor and support team ... Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

Experience with property management software or related industry experience is a plus ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ... Case management * Handle cases remotely. * High CSAT mindset with strong engagement skills ...

Veriff

Senior Technical Support Engineer

$114K - $145K/yr

Experience with incident management processes * Demonstrated ability to mentor and support team ... Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 ...

Zafran.io

Manage the incoming support tickets and inquiries through our ticketing system, ensuring timely ... technical support or engineering support role, ideally in a SaaS environment. * Strong ...

Pliant GmbH

Learn more at www.getpliant.com About the Role We're looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and ...

Versa Networks

Technical Support Engineer - Federal

$175K - $260K/yr

Collaborate with product management and engineering to drive product improvements based on customer ... S (Remote or On-site as required) *Applicants must be authorized to work in the United States ...

Granicus

Manager - Technical Support

$64K - $72K/yr

As an experienced team builder, you will be tasked with partnering with our product, engineering ... We are a remote-first company with a globally distributed workforce across the United States ...

Horizon3.ai

Senior Technical Support Engineer

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Familiarity with identity management systems, including Role-Based Access Control (RBAC), Single ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

LangChain

Senior Technical Support Engineer

LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...

Drata Inc

Manager, Technical Support - US

As a Technical Support Manager at Drata, you will lead a team responsible for delivering high ... You'll partner closely with Engineering, Product, Customer Success, and other cross-functional ...

Hyro

Technical Support Engineer (NYC)

Manhattan, NY · On-site +1

$80K - $130K/yr

We are looking for a Technical Support Engineer to join our growing Delivery team in NYC. As a ... Manage and prioritize support tickets to ensure quick resolution and clear client communication.

Zero Networks

Senior Technical Support Engineer

If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity ...

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Manager Technical Support Engineer Remote information

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How much do manager technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for manager technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities are hiring for Manager Technical Support Engineer Remote jobs? Cities with the most Manager Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
What states have the most Manager Technical Support Engineer Remote jobs? States with the most job openings for Manager Technical Support Engineer Remote jobs include:
Manager Technical Support Engineer Remote jobs near you
Technical Support Engineer

Technical Support Engineer

Entrata

Charleston, WV • Remote

$15.05 - $23.65/hr

Full-time

Re-posted 26 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

110th of 209 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities

  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat.

  • Develop subject matter expertise in core technologies and at least one other specialized technology area.

  • Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.

  • Educate customers on software functionalities, best practices, and product updates.

  • Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.

  • Participate in team meetings and contribute to continuous improvement initiatives.

  • Assist with special projects and other duties as assigned.

Essential Functions

  • Analyze and troubleshoot technical issues related to software functionality and system performance.

  • Communicate effectively with customers, ensuring clarity and professionalism in all interactions.

  • Maintain accurate and detailed records of customer interactions and troubleshooting steps.

  • Adhere to established support protocols, ensuring timely issue resolution.

  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

  • Maintain professional interaction with internal and external stakeholders.

  • Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications

  • Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.

  • Excellent written and verbal communication skills with the ability to document issues effectively.

  • Ability to adapt quickly to changing priorities and customer needs.

  • Strong attention to detail and commitment to providing an exceptional customer experience.

Education and Experience Requirements

  • Associate's degree or equivalent work experience.

  • Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.

  • Experience with property management software or related industry experience is a plus.

  • Familiarity with knowledge base systems and documentation best practices is preferred.

AI & Operational Fluency

  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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