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Manager Technical Support Engineer Remote Jobs (NOW HIRING)

Xylem

Technical Support Engineer

Colorado Springs, CO · On-site +1

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Review of customer operating data and remote monitoring data as needed to assist with customer ...

NICE

Technical Support Engineer

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...

Socure

Technical Support Engineer

$90K - $115K/yr

Reporting to the Manager of Technical Support, you will take full ownership of customer issues from ... Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated ...

Brinqa

Technical Support Engineer

Brinqa is the leading provider of unified cyber risk management and security analytics. Our ... Brinqa has an immediate need for a Technical Support Engineer who will be responsible for ...

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for ... The position reports to a Manager of Customer Support If you are looking to build your career with ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

The Technical Support Manager will communicate company goals, best practices, deadlines as well as ... Has experience working in a remote environment. * Experience in Point-of-Sale hardware and software ...

Firstup

Technical Support Engineer

$55K - $70K/yr

Proactively manage and respond to support tickets. Excellent organizational skills are a must with ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...

Cyberhaven

Technical Support Engineer

San Jose, CA · On-site +1

$80K - $100K/yr

The Technical Support Engineer candidate is passionate about technology, is always curious, and ... Proven experience with managing external and internal stakeholders. * Experience working with ...

Firstup

Technical Support Engineer

$55K - $70K/yr

You should be able to take on support cases of low - moderate complexity and be able to manage your ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... Because events are high-stakes and often stressful to manage, our customers rely on our rapid ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

Cribl

Senior Technical Support Engineer

We are a fast-growing, remote-first company with a mission to unlock the value of all observability ... managed by Site Reliability Engineers, System Engineers, and Technical Operations teams. In this ...

StarTree

Technical Support Engineer

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

Runpod Inc

Technical Support Engineer (L2)

Learn more in our CEO's funding announcement: We're a small, remote-first team. We take ownership ... Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools are considered strong ...

Skydio, Inc

Manager, Technical Support

... Engineering teams to accelerate new customer's time-to-value, and Customer Success Managers and ... remote teams responsible for assisting customers with complex product and operational usage issues.

Flexera

Senior Technical Support Engineer

Home, WA · On-site +1

Partner closely with Engineering, Product Management, and other internal teams to drive timely ... Participate in customer calls and remote technical sessions as a technical expert. * Drive ...

LVT

Technical Support Engineer II

American Fork, UT · Remote

You will collaborate with other teams, partners, and customers to deliver high-quality remote ... Complete one-off projects with a technical scope of work as assigned by your manager OUR IDEAL ...

Flexera

Senior Technical Support Engineer

Itasca, IL · On-site +1

Partner closely with Engineering, Product Management, and other internal teams to drive timely ... Participate in customer calls and remote technical sessions as a technical expert. * Drive ...

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Manager Technical Support Engineer Remote information

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How much do manager technical support engineer remote jobs pay per year?

As of Sep 13, 2026, the average yearly pay for manager technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities are hiring for Manager Technical Support Engineer Remote jobs?

Cities with the most Manager Technical Support Engineer Remote job openings:

What are the most commonly searched types of Technical Support Engineer Remote jobs?

The most popular types of Technical Support Engineer Remote jobs are:

What states have the most Manager Technical Support Engineer Remote jobs?

States with the most job openings for Manager Technical Support Engineer Remote jobs include:

What are popular job titles related to Manager Technical Support Engineer Remote jobs?

For Manager Technical Support Engineer Remote jobs, the most frequently searched job titles are:

Manager Technical Support Engineer Remote jobs near you

Technical Support Engineer

Colorado Springs, CO • On-site, Remote

Xylem
See more jobs at Xylemexternal

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.

  • Support customers with troubleshooting, water system problem solving, and support customer warranty claims.

  • Identify spare parts, develop troubleshooting documentation, and review customer data to assist with customer support.

Xylem rating

7.6

Company rating: 7.6 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints
Responsibilities:
  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
  • Qualify and enter thrive leads and assign to sales teams. Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
  • Support customer warranty claims and report problems and information to appropriate personnel.
  • Support customers with troubleshooting, water system problem solving.
  • Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
  • Develop cross reference lists and product support and troubleshooting documentation.
  • Draft Service bulletins
  • Review of customer operating data and remote monitoring data as needed to assist with customer support.
  • Review link to site data as needed to support customers.
  • Collaborate with cross functional teams
  • Train and educate team members on new processes or products

High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
  • Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
  • A bachelor's degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis and simulation software.
  • Knowledge of chemical process engineering and safety regulations.
  • Excellent communication and teamwork abilities both telephone and e-mail responses.
  • Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position
#LI-NP1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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