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Remote It Support Level 1 Jobs in Georgia (NOW HIRING)

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... 1, Tier 2, and Tier 3 support model. This position offers a clear path for growth into systems ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

IT Engineer Employment Type: Full-Time About the Role We are seeking an experienced IT Engineer to ... Support remote access technologies, VPN services, and secure connectivity solutions. * Implement ...

New

Fulton County

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

... by level 1 service desk analysts; Diagnoses and resolves issues reporting through the IT help desk ... Customer Service and Technical Communication Ability to provide responsive technical support ...

ConnexPay

Enterprise Support Engineer II

Atlanta, GA · Remote

Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... This is a hands-on Level II support position for an experienced technical professional who can ...

New

Fulton County, GA

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

FULTON COUNTY ATLANTA, GA Job Type: FULL-TIME Remote Employment: Flexible/Hybrid Department ... by level 1 service desk analysts; Diagnoses and resolves issues reporting through the IT help desk ...

Booz Allen Hamilton, Inc.

IT Project Manager

Atlanta, GA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0247574 Location: Atlanta,GA,US Share job via: Share IT Project ... Experience supporting public health data exchange or CDC data modernization initiatives

Varsity Tutors

CFA - Level 1 Tutor

Woodstock, GA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Alpharetta, GA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Johns Creek, GA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Athens, GA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

CFA - Level 1 Tutor

Sandy Springs, GA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

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All JobsIt Support Level 1 JobsRemote It Support Level 1 JobsRemote It Support Level 1 Jobs in Georgia

Remote It Support Level 1 information

What is a Remote IT Support Level 1?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are popular job titles related to Remote It Support Level 1 jobs in Georgia?

For Remote It Support Level 1 jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote It Support Level 1 jobs in Georgia look for?

The top searched job categories for Remote It Support Level 1 jobs in Georgia are:

What cities in Georgia are hiring for Remote It Support Level 1 jobs?

Cities in Georgia with the most Remote It Support Level 1 job openings:

Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Senior IT Support Technician

Emergent Software

Atlanta, GA • On-site, Remote

$50K - $75K/yr

Full-time

Posted 23 days ago

Job description

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**
Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex problems, supporting end users, and continuously learning new technologies.
As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for growth into systems administration, security, identity management, automation, and IT leadership roles. The ideal candidate is curious, customer-focused, eager to learn, and embraces AI-assisted workflows to improve efficiency and problem solving.
Responsibilities
  • Manage and resolve a variety of help desk tickets.
  • Solving escalated complex issues with clear documentation and recommendations.
  • Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions.
  • Manage users across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
  • Manage user access, group memberships, MFA, passwords, and SSO permissions.
  • Configure, deploy, track, and recover company devices while maintaining accurate asset records.
  • Investigate and report security-related activities, including phishing reports, access reviews, and endpoint security support.
  • Create and maintain knowledge base articles, runbooks, and user documentation.
  • Identify recurring issues and recommend process, automation, and support improvements.
  • Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.
Qualifications
  • 3-5 years of experience in IT support, help desk, desktop support, or a related technical role.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong attention to detail and ability to follow structured processes.
  • Demonstrated ability to research issues independently before escalating.
  • Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
  • Ability to thrive in a remote work environment with reliable internet access.
Nice to Haves
  • Identity and access management experience.
  • SSO, SAML, OIDC, or SCIM provisioning knowledge.
  • MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
  • Zoom administration or Zoom Contact Center experience.
  • Networking knowledge and troubleshooting experience.
  • Procurement or vendor management experience.
  • Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
  • Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
  • Experience supporting distributed or remote teams.
  • Experience improving knowledge bases, documentation, or support processes.
Our Vetting Process
At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (30 minutes)
  3. Initial Video Interview (30-45 minutes)
  4. Client Video Interview (60 minutes)
  5. Hiring Manager Video Interview (60-90 minutes)
  6. Job Offer!

#EmergentStaffing

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