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It Technical Services Jobs (NOW HIRING)

IT

IT Technical Services Analyst

Mishawaka, IN · On-site

Quality Dining, Inc. is currently seeking candidates to fill our Technical Services Analyst opening! The successful candidate will be responsible for providing first level support to managers of our ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... services on IT Implement, deploy and Support IT Facilities and Office relocations Managing IT ... IT technical Support for Daily Operations Vendor Negotiations for IT procurement Major areas of ...

CSV-Taurean

IT Technical Consultant

San Antonio, TX · On-site

Location: San Antonio, TX Position Summary The IT Technical Consultant provides senior-level ... Hands-on experience configuring M365 services. * Power Platform workflow and app development ...

US Tech Solutions

IT technical writer

Bethesda, MD

... of the IT Service and the documentation requirements Analyze existing and potential content ... in technical writing of desktop support documentation (2 to 5 years) Ability to deliver high ...

Nishikawa Cooper LLC

IT TECHNICAL SPECIALIST

Fort Wayne, IN · On-site

$110K/yr

Strong customer service skills with the ability to listen to, understand, and clearly respond to ... technologies * Ability to troubleshoot technical issues using logical, step-by-step approaches

METER Group

IT Technical Support Specialist

Pullman, WA · On-site

$20.56 - $26.05/hr

Strong customer service orientation with a friendly, dependable approach to end-user support ... The IT Technical Support Specialist provides frontline technical support to employees while also ...

Nokia

IT Technical Engineer

Allentown, PA · On-site

Family Description Information Technology (IT) acts as an internal function the developing, running ... Works closely with the different service providers that are part of the IT eco-system, governs ...

New

Goldbelt, Inc.

IT Technical Writer

Monterey, CA · On-site

$65K - $74K/yr

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those ... We are looking for a IT Technical Writer. Responsibilities Essential Job Functions: * Develop ...

Goldbelt, Inc.

IT Technical Writer

Monterey, CA · On-site

$65K - $74K/yr

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those ... We are looking for a IT Technical Writer. Responsibilities Essential Job Functions: * Develop ...

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All JobsIt Technical Services Jobs

It Technical Services information

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$14K

$46K

$66K

How much do it technical services jobs pay per year?

As of Jun 10, 2026, the average yearly pay for it technical services in the United States is $45,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between It Technical Services vs Network Support Specialist?

AspectIt Technical ServicesNetwork Support Specialist
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service providers, corporate settingsNetwork operations centers, corporate IT teams, service providers
Primary FocusOverall IT support, hardware, software, and network issuesNetwork infrastructure, troubleshooting, and maintenance

It Technical Services professionals provide broad IT support, including hardware, software, and network issues, often working across various IT functions. Network Support Specialists focus specifically on network infrastructure, ensuring connectivity and resolving network-specific problems. While both roles require similar certifications and often work in similar environments, their scope of work differs, with It Technical Services covering a wider range of IT support tasks.

What are IT Technical Services?

IT Technical Services refer to a range of support activities that help organizations manage, maintain, and optimize their information technology systems. These services typically include troubleshooting technical issues, installing and configuring hardware and software, performing regular maintenance, and ensuring network security. IT Technical Services professionals play a crucial role in keeping computer systems running smoothly and efficiently, supporting both end users and infrastructure. Their work ensures minimal downtime and helps organizations achieve their technology goals.

What are some common challenges IT Technical Services professionals face when supporting end-users, and how can they effectively address them?

IT Technical Services professionals often encounter challenges such as troubleshooting diverse hardware and software issues, managing time-sensitive support requests, and communicating complex technical information to non-technical users. To address these challenges, it’s important to stay up-to-date with the latest technology trends, prioritize clear and patient communication, and develop strong problem-solving skills. Collaborating closely with other IT team members and following structured ticketing and escalation processes can also help ensure efficient and effective support.

What are the key skills and qualifications needed to thrive as an IT Technical Services professional, and why are they important?

To thrive as an IT Technical Services professional, you need a solid understanding of computer hardware, software troubleshooting, networking, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with IT service management systems like ServiceNow, remote desktop tools, and ticketing platforms is essential. Strong problem-solving, communication, and customer service skills set outstanding candidates apart. These skills are vital for maintaining efficient technology operations, resolving user issues quickly, and ensuring organizational productivity.
More about It Technical Services jobs
What job categories do people searching It Technical Services jobs look for? The top searched job categories for It Technical Services jobs are:
It Technical Services jobs near you
Infographic showing various It Technical Services job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 4% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,991 per year, or $22.1 per hour.

IT Technical Services Manager

Smithfield Foods, Inc.

Suffolk, VA • On-site

$90K - $110K/yr

Full-time

Posted 9 days ago

Job description

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!
Your Opportunity
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
The IT Service Manager (ITSM) will lead the day-to-day Smithfield I&O (Infrastructure & Operations) ITSM function and processes. This team member will work closely with internal and external engineering teams, development, integration, and program stakeholders ensuring activities are performed in accordance with program objectives, policies, and regulations, and requirements. As an ITSM leader you will also be responsible for the service portfolio working with the I&O Leads to ensure that incident management and tracking processes are followed to facilitate timely response and restoral activities when necessary. The areas focus on high quality customer service to Smithfield's end users, while also providing governance and thought leadership across support services domains. Partnering with IT teams, the manager implements operational efficiencies and is constantly identifying continuous improvement opportunities. S/he will play a vital role with creating and executing ITSM Roadmap. This position will require significant collaboration with cross domain technology leaders at Smithfield.
Core Responsibilities
  • Provides expertise and support to enhance, formalize, and standardize ITSM processes and procedures
  • Attend and participate in meetings related to IT operations, maintenance activities, CABs, Scrums, etc. as necessary
  • Coordination of changes and ensuring compliance with specified change/release management windows. manages the daily operations call and weekly CAB Review meetings
  • Document and review policy, processes, procedures, and work instructions to identify and implement improvements, maintain ITSM Process and Operating Procedures
  • Analyze incident, problem and change data to create meaningful reports
  • Lead the development and maintenance of KPI, IT dashboards, reports
  • Perform follow-up activities associated with problem management and continuous service improvement activities
  • Perform trend analysis and reporting on incidents, problems, root cause analysis (RCAs), changes, and service level trends.
  • Manages the security access control process for granting access to various systems in the environment
  • Lead/Participate in the development of a CMDB and Service Catalog Facilitate data and reporting for vendor management meetings on service performance and development status
  • Provide updates and communications to IT leadership as Necessary
  • Coordinate and conduct agent training as needed
  • Review Aged tickets and analyze tickets for trends, track licensing and renewal
  • Provide input into creation of ITSM Roadmap
  • Elicit requirements from IT and the Business regarding the design of ServiceNow tool set.
  • Lead analysis efforts on the utilization of existing ITSM tools, translating to functionality within the ServiceNow platform
  • Partner with IT Stakeholders to identify, document, and design interfaces between ServiceNow and other tools to ensure business requirements and technical designs meet expectations
  • Communicate directly with Project Manager and Implementation Consultants on various project activities and facilitate presentations on ServiceNow to a variety of stakeholders.
  • Collaborate with the various ITSM Process Owners to understand process design, users, and drivers
  • Meet with key resources throughout IT to validate various data elements, including reports, dashboards, application ownership, and group membership
  • Partner with Organizational Change Management team to identify change impacts and design communications and training that drive adoption
  • Develop technical documentation as needed (process flow diagrams, data maps, technical/functional specifications)
  • Support On call every other week

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
  • Bachelor's Degree from an accredited four-year college or university and 5+ years of relevant experience, or equivalent combination of education and experience, required.
  • Minimum of 2+ years of experience in a position of leadership to include team development and management, required.
  • At least 5+ years of experience with enterprise IT operations, preferably in incident and/or problem management and change management
  • Proficiency in administration and management of IT service management tools (ServiceNow)
  • Good understanding of ITIL principles and or ITIL v3 Certified
  • Familiarization with Agile work environments
  • Familiarization with dashboards and other reporting tools and techniques
  • Strong verbal and written communication skills with ability to effectively communicate with peers and executive leadership.
  • Strong leadership and management skills, including facilitating change, driving operational excellence, and striving for continuous improvement.
  • Ability to work well with others in fast paced, dynamic environment
  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment
  • Broad knowledge and understanding of ITIL concepts, current and emerging architecture.
  • Ability to lead teams successfully with practical knowledge of problem management when handling complex or high impact problems.
  • Experience with multiple partners and vendors is an advantage.
  • Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.
  • Highly adaptive and able to upskill rapidly.

Supervisory Responsibilities
  • This position has direct and indirect supervisory responsibilities to lead a team of ITSM Analysts and other support staff.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment and Physical Demands
  • Occasionally required to work in wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles.
  • Noise level in the work environment is usually moderate.
  • Although the majority of the time work will be performed in an office environment, must be able to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility.
  • Up to 25% travel required.

Salary Range
Relocation Package AvailableYes
EEO Information
Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

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