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It Technical Services Jobs (NOW HIRING)

... services on IT Implement, deploy and Support IT Facilities and Office relocations Managing IT ... IT technical Support for Daily Operations Vendor Negotiations for IT procurement Major areas of ...

IT Technical Lead

Chicago, IL · On-site

$110K - $120K/yr

Position Title: IT Technical Lead Department: Information Technology Reports To: Director of IT ... Serve as primary escalation point for MSP (managed service provider) coordination, ensuring SLA ...

IT TECHNICAL SPECIALIST

Fort Wayne, IN · On-site

$110K/yr

Strong customer service skills with the ability to listen to, understand, and clearly respond to ... technologies * Ability to troubleshoot technical issues using logical, step-by-step approaches

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Collaborate with the second line Helpdesk for escalated issues, including printing services

IT Technical Manager

Fairfax, VA · On-site

$145K - $170K/yr

GovCIO is currently hiring an IT Technical Manager with an active Secret clearance to serve as a technical lead for an enterprise management team, SQL and Oracle DBA team, SharePoint team, and COTS ...

Family Description Information Technology (IT) acts as an internal function the developing, running ... Works closely with the different service providers that are part of the IT eco-system, governs ...

New

SWJ Technologie specializes in providing engineering, planning, and project management services across various industries. We are currently seeking an IT Technical Project Lead II a client in the ...

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It Technical Services information

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$14K

$46K

$66K

How much do it technical services jobs pay per year?

As of Jun 10, 2026, the average yearly pay for it technical services in the United States is $45,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between It Technical Services vs Network Support Specialist?

AspectIt Technical ServicesNetwork Support Specialist
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service providers, corporate settingsNetwork operations centers, corporate IT teams, service providers
Primary FocusOverall IT support, hardware, software, and network issuesNetwork infrastructure, troubleshooting, and maintenance

It Technical Services professionals provide broad IT support, including hardware, software, and network issues, often working across various IT functions. Network Support Specialists focus specifically on network infrastructure, ensuring connectivity and resolving network-specific problems. While both roles require similar certifications and often work in similar environments, their scope of work differs, with It Technical Services covering a wider range of IT support tasks.

What are IT Technical Services?

IT Technical Services refer to a range of support activities that help organizations manage, maintain, and optimize their information technology systems. These services typically include troubleshooting technical issues, installing and configuring hardware and software, performing regular maintenance, and ensuring network security. IT Technical Services professionals play a crucial role in keeping computer systems running smoothly and efficiently, supporting both end users and infrastructure. Their work ensures minimal downtime and helps organizations achieve their technology goals.

What are some common challenges IT Technical Services professionals face when supporting end-users, and how can they effectively address them?

IT Technical Services professionals often encounter challenges such as troubleshooting diverse hardware and software issues, managing time-sensitive support requests, and communicating complex technical information to non-technical users. To address these challenges, it’s important to stay up-to-date with the latest technology trends, prioritize clear and patient communication, and develop strong problem-solving skills. Collaborating closely with other IT team members and following structured ticketing and escalation processes can also help ensure efficient and effective support.

What are the key skills and qualifications needed to thrive as an IT Technical Services professional, and why are they important?

To thrive as an IT Technical Services professional, you need a solid understanding of computer hardware, software troubleshooting, networking, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with IT service management systems like ServiceNow, remote desktop tools, and ticketing platforms is essential. Strong problem-solving, communication, and customer service skills set outstanding candidates apart. These skills are vital for maintaining efficient technology operations, resolving user issues quickly, and ensuring organizational productivity.
More about It Technical Services jobs
Infographic showing various It Technical Services job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 4% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,991 per year, or $22.1 per hour.

IT Technical Services Manager

Smithfield Foods

Suffolk, VA • On-site

Full-time

Posted 9 days ago


Job description

Job Summary:
Smithfield Foods is an American food company with a leading position in packaged meats and fresh pork products. They are seeking an IT Technical Services Manager to lead the day-to-day ITSM function and processes, ensuring high-quality customer service and operational efficiencies. The role involves collaboration with IT teams and stakeholders to enhance ITSM processes and implement improvements.
Responsibilities:
• Provides expertise and support to enhance, formalize, and standardize ITSM processes and procedures
• Attend and participate in meetings related to IT operations, maintenance activities, CABs, Scrums, etc. as necessary
• Coordination of changes and ensuring compliance with specified change/release management windows. manages the daily operations call and weekly CAB Review meetings
• Document and review policy, processes, procedures, and work instructions to identify and implement improvements, maintain ITSM Process and Operating Procedures
• Analyze incident, problem and change data to create meaningful reports
• Lead the development and maintenance of KPI, IT dashboards, reports
• Perform follow-up activities associated with problem management and continuous service improvement activities
• Perform trend analysis and reporting on incidents, problems, root cause analysis (RCAs), changes, and service level trends.
• Manages the security access control process for granting access to various systems in the environment
• Lead/Participate in the development of a CMDB and Service Catalog Facilitate data and reporting for vendor management meetings on service performance and development status
• Provide updates and communications to IT leadership as Necessary
• Coordinate and conduct agent training as needed
• Review Aged tickets and analyze tickets for trends, track licensing and renewal
• Provide input into creation of ITSM Roadmap
• Elicit requirements from IT and the Business regarding the design of ServiceNow tool set.
• Lead analysis efforts on the utilization of existing ITSM tools, translating to functionality within the ServiceNow platform
• Partner with IT Stakeholders to identify, document, and design interfaces between ServiceNow and other tools to ensure business requirements and technical designs meet expectations
• Communicate directly with Project Manager and Implementation Consultants on various project activities and facilitate presentations on ServiceNow to a variety of stakeholders.
• Collaborate with the various ITSM Process Owners to understand process design, users, and drivers
• Meet with key resources throughout IT to validate various data elements, including reports, dashboards, application ownership, and group membership
• Partner with Organizational Change Management team to identify change impacts and design communications and training that drive adoption
• Develop technical documentation as needed (process flow diagrams, data maps, technical/functional specifications)
• Support On call every other week
Qualifications:
Required:
• Bachelor’s Degree from an accredited four-year college or university and 5+ years of relevant experience, or equivalent combination of education and experience, required.
• Minimum of 2+ years of experience in a position of leadership to include team development and management, required.
• At least 5+ years of experience with enterprise IT operations, preferably in incident and/or problem management and change management
• Proficiency in administration and management of IT service management tools (ServiceNow)
• Good understanding of ITIL principles and or ITIL v3 Certified
• Familiarization with Agile work environments
• Familiarization with dashboards and other reporting tools and techniques
• Strong verbal and written communication skills with ability to effectively communicate with peers and executive leadership.
• Strong leadership and management skills, including facilitating change, driving operational excellence, and striving for continuous improvement.
• Ability to work well with others in fast paced, dynamic environment
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment
• Broad knowledge and understanding of ITIL concepts, current and emerging architecture.
• Ability to lead teams successfully with practical knowledge of problem management when handling complex or high impact problems.
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.
• Highly adaptive and able to upskill rapidly.
Preferred:
• Experience with multiple partners and vendors is an advantage.
Company:
Smithfield Foods is an American food company with a leading position in packaged meats and fresh pork products. Founded in 1936, the company is headquartered in Smithfield, USA, with a team of 10001+ employees. The company is currently Late Stage.