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Director Technical Support Jobs in Oregon (NOW HIRING)

Sureify

Technical Support Analyst

OR · On-site +1

... direct the resolution path accordingly. * Investigation and Analysis: Go beyond note-taking by ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable ... Pull standard reports from internal systems as directed, flagging any obvious discrepancies for ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable customers to ... Pull standard reports from internal systems as directed, flagging any obvious discrepancies for ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable ... Pull standard reports from internal systems as directed, flagging any obvious discrepancies for ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable ... Pull standard reports from internal systems as directed, flagging any obvious discrepancies for ...

Steer

Technical Support Specialist - Remote

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Direct SaaS or startup experience. * Highly polished professional communication skills. Interview ...

NinjaTrader

Director, Technical Account Management

OR · On-site +1

$165K - $185K/yr

  • Retirement

  • PTO

As Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and ... Prior experience working with or alongside engineering support teams * Experience working with ...

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Oregon

Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Oregon?

The most popular types of Technical Support jobs in Oregon are:

What are popular job titles related to Director Technical Support jobs in Oregon?

For Director Technical Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Director Technical Support jobs in Oregon look for?

The top searched job categories for Director Technical Support jobs in Oregon are:

What cities in Oregon are hiring for Director Technical Support jobs?

Cities in Oregon with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Analyst

Sureify

OR • On-site, Remote

Full-time

Posted 9 days ago

Job description

Role Overview

Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations.

In today's evolving tech landscape, the most effective support professionals are multi-disciplinary - capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue.

Key Responsibilities
  • Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. 
  • Investigation and Analysis: Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets.
  • Ticket Creation: Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support.
  • Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities.
  • Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate. 
  • Client Satisfaction: Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery.

Customer Operations: Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations.

Qualifications & Requirements
  • Experience: 2+ years of experience in technical support, IT operations, coordination, or a data-adjacent role.
  • Technical Foundation (Required): A working understanding of how web applications and APIs work, and the ability to do basic troubleshooting (reading logs, inspecting API responses, recognizing common error patterns).
  • Querying Skills: Hands-on exposure to SQL is required. Familiarity with JQL (Jira) and NRQL (New Relic) is a plus - if you haven't used them, you should be comfortable picking them up quickly.
  • AI-Augmented Workflow (Required): You should be a regular, proficient user of AI tools in your day-to-day work. We treat AI as a force multiplier for accuracy, speed, and technical depth, and we expect everyone on the team to do the same.
  • Education: Bachelor's degree in Information Systems, Computer Science, Business, or a related field - or equivalent practical experience.
  • Location & Hours: Must be based in US Eastern or Central Time. Your standard day will overlap with Pacific Time client meetings, and you'll occasionally take early-morning calls (roughly 7-8 AM ET) to sync with our India team during their evening hours. As with most support teams, there may be occasional shift adjustments to cover critical production needs, but this is not a 24x7 on-call role.
  • Mindset: Proactive, organized, and analytical. You take ownership of follow-ups, close the loop after meetings, and exercise good judgment about when to escalate versus dig deeper yourself.
  • Communication: Clear written and verbal communication - you'll be the bridge between clients, vendors, and engineers, so being concise and precise matters.

Apply