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Home Based Technical Support Engineer Remote Jobs in Oregon

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and ... Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...

Bluesight

Technical Support Engineer - PrivacyPro

OR · On-site +1

$30 - $35/hr

Position Overview We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based ...

Amat

Technical Support Engineer (TSE) MDP

Portland, OR · On-site +1

$96K - $132K/yr

... at home, or wherever you may go. Learn more about our benefits. TSEs provide technical support ... Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on ...

Amat

Technical Support Engineer (TSE) MDP

Beaverton, OR · On-site +1

$96K - $132K/yr

... at home, or wherever you may go. Learn more about our benefits. TSEs provide technical support ... Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our ... Strong communication skills and the ability to work fully remote with reliable connectivity * A ...

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

This job can be Fully Remote, Anywhere USA. Salary rate based on location. SF Bay Area: $49.00 ... Technical Support * Act as the primary point of contact for technical inquiries and integration ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer ... This role sits at the technical center of how we deliver support. It has two mandates. First, you ...

Steer

Technical Support Associate - Remote

OR · On-site +1

Tailor and configure customer-facing templates based on client inputs and business goals - no ... Learning Stipend * WFH Equipment * Chance to work with the latest technology * A collaborative ...

Steer

Technical Support Specialist - Remote

OR · On-site +1

Tailor and configure customer-facing templates based on client inputs and business goals - no ... Learning Stipend * WFH Equipment * Chance to work with the latest technology * A collaborative ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site +1

Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Sureify

Technical Support Analyst

OR · On-site +1

Facilitate hand-offs with our India-based engineering teams, including occasional early-morning ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... If you're equally comfortable troubleshooting a complex technical issue and leading a strategic ...

TechnologyAdvice

IT Support Engineer

Lumberton, NC · Remote

This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and ... Remote-First Culture: Work from the comfort of your home. * Flexible PTO: Take the time you need ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

We're a remote-first, work-anywhere, and "yes - you should make time for that adventure/vacation ... Experience working with external technical stakeholders and can exhibit strong communication skills.

Symbotic

Technical Control Engineer

OR · On-site +1

Provide advanced remote support for electro-mechanical, software, networking, andcontrols-related ... Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs.

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Technical Support Engineer

StarTree

OR • On-site, Remote

Full-time

Posted 27 days ago

Job description

About the Role
Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction.

This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You'll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.

At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.

StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.

Responsibilities

  • Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
  • Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
  • Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
  • Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
  • Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
  • Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
  • Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.
Qualifications
  • 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
  • Hands-on experience with open-source data technologies.
  • Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
  • Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
  • Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
  • Experience and/or strong understanding of streaming technologies such as Apache Kafka.
  • Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.
  • Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.
  • Bonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure).
  • Bonus points: Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics.

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