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Home Based Technical Support Engineer Remote Jobs in Oregon

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of ... Competitive salary (based on experience level). * Significant equity options package. * 401(k) plan ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $150K/yr

Familiar with web-based products - different OS browsers (Cookies, local storage, incognito ... Flexible Work Environment: Remote work options available for North American candidates.

Mirantis

Technical Support Engineer

OR · On-site +1

Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes ... Communicate urgently, clearly, and in detail with customers during incidents via email and remote ...

Mirantis

Openstack Technical Support Engineer

OR · On-site +1

The Openstack Technical Support Engineer is responsible for solving complex and high-impact ... Troubleshoot private cloud deployments based on OpenStack, Kubernetes, Mirantis Container Runtime ...

Bigcommerce

Technical Support Representative - Remote

OR · Remote

$19 - $21/hr

What You'll Do: * Provide outstanding phone, email, and chat-based technical support to our ... Communicate with the management team and developers to improve product functionality and resolve ...

thehivecareers.co

Technical Support Officer -

OR · On-site +1

JOB PURPOSE The Technical Support Officer implements and supports cloud-based solutions for ... Providing remote support where feasible for user-reported issues. Escalating complex issues to the ...

Cresta

Application Support Engineer

OR · On-site +1

What You'll Do: * Technical Issue Resolution: Investigate, diagnose, and resolve intricate ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

We're a remote-first, work-anywhere, and "yes - you should make time for that adventure/vacation ... We're looking for someone who * 2-4 years of experience in a technical support, QA engineering, or ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support ... This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Effectively ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110.10K - $136.80K/yr

Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110.10K - $136.80K/yr

Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Sawdey Solution Services

Engineering Support 1 (Remote)

$133.70K - $181.45K/yr

USCG Headquarters, Washington, DC (Remote) Telework/Work-from-Home Authorized: 100% Remote About ... Command and Control systems based on COE; vessel integrated sensor systems (e.g. radar, AIS ...

Capital One

Senior Distinguished Engineer (Remote-Eligible)

OR · On-site +1

$104.40K - $143.40K/yr

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Bigcommerce

Lead Software Engineer - Remote

OR · On-site +1

$110K - $216K/yr

If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers ... in building software, operating, or supporting large-scale Linux based service-oriented ...

Workiva, Inc.

Software Support Engineer

OR · Remote

Your primary responsibility is to provide technical support to our customer facing team members ... Minimums and maximums may vary based on location. The actual salary offer will carefully consider a ...

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Technical Support Engineer

Technical Support Engineer

Kalepa

Remote

$85K - $135K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

About the role: 

Salary range: $85K - $135K USD*

Location: USA (Remote)

Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing technical role to be a critical member of our Support organization. This role is designed to own the technical investigation and resolution of issues across Kalepa's AI platform for insurance.

You'll be the connective tissue between our customers and our development teams, triaging and investigating complex technical issues, driving resolutions, and building the systems and processes that make our support function world-class. You'll work directly with large-scale enterprise clients who rely on Kalepa's platform to make critical decisions, so your ability to earn trust, communicate clearly under pressure, and go deep on technical problems is critical.

What you'll do: 

Technical Investigation & Resolution

  • Investigate reported issues end to end within Kalepa's AI underwriting platform. Coordinate technical resolution end-to-end.
  • Distinguish working-as-expected behavior from genuine bugs, configuration issues, user education gaps, and feature requests.
  • Manage your own queue and hit response and resolution targets consistently.

Client Communication

  • Draft responses to Kalepa's clients that are clear, accurate, and resolve the issue without unnecessary back and forth.
  • Maintain professional, consistent communication across all client touchpoints.

Engineering & Cross-Functional Coordination

  • File Jira tickets with full diagnostic context when issues are confirmed bugs, so Engineering has what they need to resolve quickly.
  • Identify patterns across tickets and surface them to Client Success and Product as themes worth addressing structurally.

Product & Subject Matter Expertise

  • Become an expert user of Kalepa, with deep familiarity across workflows, edge cases, and product behavior. Build and maintain per-client implementation knowledge. 
About you:
  • Experience at a high-growth tech startup.
  • You have 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company.
  • You communicate clearly in writing. You can explain technical issues to non-technical audiences and write responses that hold up under scrutiny from sophisticated users.
  • You are comfortable operating in ambiguity. Many of the issues you will own do not have a documented answer, and the right resolution requires synthesizing product behavior, client context, and operational judgment.
  • You are operationally disciplined. You manage your own queue, hit response targets consistently, and do not let things age.
  • You are metrics-driven, with a strong ability to combine quantitative and qualitative insights.
  • You value open, direct, and respectful communication.
  • You enjoy being part of a collaborative, thoughtful, and purpose-driven environment.
  • Experience supporting complex data-heavy SaaS products
As a plus:
  • Insurtech or Fintech product experience.
What you'll get
  • Competitive salary (based on experience level).
  • Significant equity options package.
  • 401(k) plan with employer match (regardless of employee contribution)
  • Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
  • Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
  • 20 days of PTO a year
  • Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
  • Healthy living/gym stipend. Mobile phone bill stipend.
  • Continuing education credits.

*The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range. 

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