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Entry Level Technical Support Engineer Jobs in Oregon

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

$76K - $85K/yr

Experienced level Technical Support Engineering role. * Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. * Works on ...

Epic

Entry-Level Technical Solutions Engineer

Salem, OR · On-site

Epic is a leading company in healthcare technology, and they are seeking an Entry-Level Technical Solutions Engineer to work on impactful software that serves 305 million patients globally. In this ...

U.S. Financial Technology

FinTech) is seeking an experienced Application Support Engineer to join our team of talented ... Provide L2/L3 technical support for production applications. * Monitor system health, respond to ...

New

U.S. Financial Technology

FinTech) is seeking an experienced Application Support Engineer to join our team of talented ... Provide L2/L3 technical support for production applications. * Monitor system health, respond to ...

New

SpotMe

OR

The Technical Support Specialist is the first line of defense and the first line of delight for our ... Build strong working relationships within Support, Engineering and Operations teams * Become fluent ...

Laserfiche

OR

As a Support Engineer, you'll serve as a trusted technical resource for the Laserfiche community. You'll work closely with resellers and end users to diagnose issues, resolve software challenges, and ...

Laserfiche

$29.33 - $37.50/hr

As a Support Engineer, you'll serve as a trusted technical resource for the Laserfiche community. You'll work closely with resellers and end users to diagnose issues, resolve software challenges, and ...

Biamp

Technical Support Coordinator

Beaverton, OR · On-site

The Technical Support Coordinator (TSC) provides genuine and empathetic interactions with customers ... Identify and escalate either reoccurring or complex issues to Applications Engineers and other ...

Biamp

Technical Support Coordinator

Beaverton, OR

The Technical Support Coordinator (TSC) provides genuine and empathetic interactions with customers ... Identify and escalate either reoccurring or complex issues to Applications Engineers and other ...

Bakertilly

Technical Support Specialist

Portland, OR · On-site

Applications Developer - Industry Applications Baker Tilly's Industry Applications team develops ... Demonstrated ability to design and build technical solutions, whether through professional ...

Orbotech

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

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All JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Oregon

Entry Level Technical Support Engineer information

See Oregon salary details

$39.6K

$83.6K

$126.3K

How much do entry level technical support engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for entry level technical support engineer in Oregon is $83,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $104,100.00 per year, depending on experience, location, and employer.

How to get into tech support with no experience?

Entry level technical support engineers can start by gaining basic knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Building strong communication skills and troubleshooting experience, even through volunteering or personal projects, can improve job prospects. Entry level roles often provide on-the-job training, making prior experience less critical for hiring.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

Is AI replacing tech support?

Entry Level Technical Support Engineers assist users with troubleshooting and resolving technical issues, often using diagnostic tools and customer communication skills. While AI automates some routine tasks, human support remains essential for complex problems, customer interaction, and personalized assistance. AI is seen as a complement rather than a complete replacement in tech support roles.

Is tech support an entry-level job?

Entry-level technical support engineer positions are typically designed for candidates with little to no professional experience in IT or customer service. These roles often require basic knowledge of computer hardware, software, and troubleshooting tools, and they serve as a starting point for a career in technical support or IT. Certifications like CompTIA A+ can be helpful for qualifying for such roles.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, to fix complex or persistent issues.
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Entry Level Technical Support Engineer jobs near you
Technical Support Engineer 1

Technical Support Engineer 1

AGC Electronics America

Hillsboro, OR • On-site

$68K - $85K/yr

Full-time

Posted 16 days ago

Be an early applicant

Job description

SUMMARY

The Technical Support Engineer serves as a liaison between AGC Japan, AGCEA, and customers, providing first-tier technical and quality support for assigned product lines in the U.S. market. This role supports product qualification by configuring and customizing products to meet customer requirements while ensuring effective issue resolution through collaboration with global teams. Incumbents in this role are responsible for documenting technical issues, delivering clear and professional communications, and presenting technical content across various organizational levels. With a strong focus on problem-solving, teamwork, and continuous improvement, this role contributes to the successful application and advancement of AGC products in the market.

ESSENTAIL JOB FUNCTIONS

  • Serve as a technical support liaison between AGC Japan, AGCEA, and customers for the assigned product line, assisting in product qualification and ensuring effective product usage.
  • Provide direct or indirect first-tier technical and quality support for the U.S. market, in alignment with directives from AGC Japan or AGCEA Senior Management, to address and resolve product and quality-related issues.
  • Support customer product qualification by installing, configuring, customizing, and fine-tuning products to meet specific requirements.
  • Maintain accurate and detailed documentation of technical issues within CRM systems and other relevant databases.
  • Collaborate closely with AGCEA teams, Senior Management, and AGC Japan to ensure customers clearly understand product-related issues and the necessary resolution steps.
  • Effectively delivers presentations and technical content provided by AGC Japan or AGCEA leadership across all levels of internal and customer organizations.
  • Demonstrate initiative, creativity, and a strong sense of urgency in problem-solving, while upholding safety, integrity, and company policies.
  • Promote and embody the ONE-TEAM philosophy by fostering collaboration and teamwork across departments, regions, and organizational levels.
  • Perform additional responsibilities as assigned in support of business objectives.


QUALIFICATIONS

Required Qualifications:

  • Bachelor’s degree in engineering, Materials Science, Physics, Chemistry, or a related technical field.
  • 0-2 years of experience in technical support, product engineering, or a related customer-facing engineering role.
  • Demonstrated ability to diagnose, troubleshoot, and resolve complex technical issues in collaboration with cross-functional teams.
  • Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  • Experience in preparing and delivering technical documentation, reports, and presentations.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
  • Strong problem-solving skills with a sense of urgency to resolve issues quickly and effectively, while upholding company policies and safety standards.
  • Ability to work independently and in a team-oriented environment, fostering a collaborative and positive working culture.


Preferred Qualifications:

  • Experience with CRM systems and maintaining detailed technical documentation.
  • Strong understanding of semiconductor manufacturing processes or CMP (Chemical Mechanical Planarization)
  • Established business and academic network within the CMP industry, with a strong focus on the semiconductor sector.
  • Proficient in leveraging advanced digital technologies to organize, analyze, and visualize data related to targeted customers and emerging technologies.
  • Fluency in Japanese


WORKING CONDITIONS

  • Working Environment: Work location is AGCEA Hillsboro facility.
  • Physical Demands: Lifting up to 50lb with frequent prolonged periods of sitting, standing, walking, and driving.
  • Travel Requirements: Ability to travel by car or flight both nationally and internationally. Approximately 20% of the time.


AGCEA is a proud EEO employer