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Assistant Technical Support Engineer Jobs in Oregon

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

... and assist peers. * Resolves advanced and non-routine technical issues within assigned product ... support or engineering experience in a customer-facing environment. * Proven ability to manage ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Apiiro

OR

What You're About We're looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you'll work directly with enterprise customers to resolve their most ...

Symbotic

Technical Support Engineer

OR · Remote

What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation ofSymboticsystems at client sites. This role supports system stand-up ...

Apiiro

OR

What You're About We're looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you'll work directly with enterprise customers to resolve their most ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product. Role Overview: As a Tier ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...

NICE

OR · On-site

Zendesk) Have you got what it takes? * 3+ years of experience as a Product Support Engineer or in a similar technical support role. * Hands-on experience with Windows and Linux, with a solid ...

Ping Identity

OR

$80K - $100K/yr

You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions ... Lead escalation calls, when required, to brief stakeholder management on support cases, and assist ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

They are seeking a Sr. Technical Support Engineer I to provide industry-best service to customers and partners using Smarsh products and services, ensuring timely response and rapid resolution of ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

$76K - $85K/yr

Experienced level Technical Support Engineering role. * Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. * Works on ...

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Assistant Technical Support Engineer information

How much is the salary of a technical support engineer?

The salary of a technical support engineer typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document issues, and communicate solutions clearly, typically working in customer service or IT support environments. Strong communication skills and basic technical knowledge are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology or energy sectors.

Is AI replacing tech support?

Assistant Technical Support Engineers use their technical knowledge and problem-solving skills to assist users with hardware and software issues. While AI tools can automate routine tasks and provide initial troubleshooting, human support remains essential for complex problems, personalized assistance, and customer communication. AI is seen as a complement rather than a complete replacement in tech support roles.
What are the most commonly searched types of Technical Support Engineer jobs in Oregon? The most popular types of Technical Support Engineer jobs in Oregon are:
Assistant Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Procom Consultants Group

Hillsboro, OR • On-site

Contractor

Posted 4 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Service is searching for a Technical Support Engineer for a contract opportunity in Hillsboro, OR. 


Technical Support Engineer Job Details


Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals. 


Technical Support Engineer Mandatory Skills

  • IIS 
  • Windows Server 
  • Webservices 
  • Windows Application 
  • Clustered Environment 
  • Excellent Communication Skills (writing/verbal) 
  • Ability and willingness to learn a new internal tool 
  • Ability to work well with a team 
  • Minimum 2-4 years college degree in relevant field 
  • Minimum 4-6 years relative hands on experience 


Technical Support Engineer Nice to Have Skills

  • SQL Server 
  • C#.NET 
  • Script language 
  • App Fabric


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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