As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in ...
The role in a nutshell: We're looking for a Senior Technical Support Engineer who's equal parts problem-solver, translator, and customer hero. You'll be the go-to person when customers hit snags with ...
The role in a nutshell: We're looking for a Senior Technical Support Engineer who's equal parts problem-solver, translator, and customer hero. You'll be the go-to person when customers hit snags with ...
Assistant Technical Director
Ashland, OR · On-site
$29/hr
Assistant Technical Director Department: Scene Shop | Reports to: Technical Director & Production ... Support estimating processes, product research, and R&D for scenic builds. * CNC & Fabrication ...
Assistant Technical Director
Ashland, OR · On-site
$29/hr
Assistant Technical Director Department: Scene Shop | Reports to: Technical Director & Production ... Support estimating processes, product research, and R&D for scenic builds. * CNC & Fabrication ...
Assistant Technical Director
Ashland, OR · On-site
$29/hr
Assistant Technical Director Department: Scene Shop | Reports to: Technical Director & Production ... Support estimating processes, product research, and R&D for scenic builds. * CNC & Fabrication ...
Assistant Technical Director
Ashland, OR · On-site
$29/hr
Assistant Technical Director Department: Scene Shop | Reports to: Technical Director & Production ... Support estimating processes, product research, and R&D for scenic builds. * CNC & Fabrication ...
This is the first-level national technical support engineer position in the company. Company ... Approves FDA-2579 submissions for MG installations or certified component replacements. * Assist ...
This is the first-level national technical support engineer position in the company. Company ... Approves FDA-2579 submissions for MG installations or certified component replacements. * Assist ...
Technical Support (TSE) Engineer III (SCoE)
$96K - $132K/yr
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...
Technical Support (TSE) Engineer III (SCoE)
$96K - $132K/yr
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...
What you'll do The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and ...
What you'll do The Global Product Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and ...
Enterprise Support Engineer
Lake Oswego, OR · On-site
$91.10K - $125.20K/yr
Dedicated Technical Support: * Act as the primary contact for enterprise customers, troubleshooting ... to assist customer planning. * Collaborate with customers to understand their business objectives ...
Enterprise Support Engineer
Lake Oswego, OR · On-site
$91.10K - $125.20K/yr
Dedicated Technical Support: * Act as the primary contact for enterprise customers, troubleshooting ... to assist customer planning. * Collaborate with customers to understand their business objectives ...
Enterprise Support Engineer
Lake Oswego, OR · On-site
$91.10K - $125.20K/yr
Dedicated Technical Support: * Act as the primary contact for enterprise customers, troubleshooting ... to assist customer planning. * Collaborate with customers to understand their business objectives ...
Enterprise Support Engineer
Lake Oswego, OR · On-site
$91.10K - $125.20K/yr
Dedicated Technical Support: * Act as the primary contact for enterprise customers, troubleshooting ... to assist customer planning. * Collaborate with customers to understand their business objectives ...
Logistical support of vendor repairs * Assist in creating and monitoring vessel operating budgets ... other engineering personnel in technical matters relating to the proper functioning of the ...
Logistical support of vendor repairs * Assist in creating and monitoring vessel operating budgets ... other engineering personnel in technical matters relating to the proper functioning of the ...
Facilitate hand-offs with our India-based engineering teams, including occasional early-morning ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...
New
$140K - $155K/yr
... engineering organization ... In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support ...
... engineering organization ... In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support ...
Quick apply
Support Engineer - Java
$140K - $155K/yr
... engineering organization ... In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support ...
Support Engineer - Java
$140K - $155K/yr
... engineering organization ... In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support ...
... engineering organization ... In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support ...
Quick apply
... engineering organization ... In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support ...
OR · On-site
The Technical Support Specialist is the first line of defense and the first line of delight for our ... Build strong working relationships within Support, Engineering and Operations teams * Become fluent ...
Provide technical support for AI products and services, addressing client inquiries ... Collaborate with product development, engineering, and data science teams to identify and implement ...
Provide technical support for AI products and services, addressing client inquiries ... Collaborate with product development, engineering, and data science teams to identify and implement ...
The TSC will also assist with administrative activities such as creating Return Authorizations (RA ... Identify and escalate either reoccurring or complex issues to Applications Engineers and other ...
The TSC will also assist with administrative activities such as creating Return Authorizations (RA ... Identify and escalate either reoccurring or complex issues to Applications Engineers and other ...
Assistant Technical Support Engineer information
What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?
| Aspect | Assistant Technical Support Engineer | Technical Support Engineer |
|---|---|---|
| Required Credentials | Associate degree or equivalent, certifications like CompTIA A+ | Bachelor's degree often preferred, relevant certifications |
| Work Environment | Entry-level support, supervised tasks, team-based | More independent troubleshooting, client interaction |
| Employer & Industry Usage | IT service providers, tech companies, hardware vendors | Similar industries, often with more complex issues |
The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.
What are the most commonly searched types of Technical Support Engineer jobs in Oregon? The most popular types of Technical Support Engineer jobs in Oregon are:
Full-time
Posted 7 days ago
Job description
A Day in Your Life at MKS:
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
Skills You Bring:
Preferred Skills:
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
- Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
- Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
- Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
- Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
- Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
- Sharing knowledge and best practices with the technical support team to enhance overall team capability
- Identifying opportunities for process improvement in technical support operations
- Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
- Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements
Skills You Bring:
- Bachelor's degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree Master's degree preferred
- At least 5 years of experience in service engineering or a similar technical support role
Preferred Skills:
- Experience working with B2B (business to business) capital equipment or similarly complex systems
- Experience working in semiconductor, PCB, or similar industries
- Physical Demands & Working Conditions:
- Perform activities such as sitting, standing, or typing for extended periods of time
- Ability to remain in a stationary position for 25% of the time
- Must be able to communicate information and ideas so others will understand
- Must be able to exchange accurate information
- Operates in a professional office and/or laboratory/manufacturing environment
- Constantly operates a computer and other office productivity machinery
- Ability to observe documents and details at close range (within a few feet of the observer)
- Noise level in the work environment is usually average
- Ability to travel up to 50% of the time, domestically and internationally
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
About MKS Instruments
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Andover, MA, US
Year founded
1961