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Assistant Technical Support Engineer Jobs in Oregon

Natera

OR · On-site

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... Bachelor's degree in a relevant technical or engineering field. * Experience in building automation ...

Honeywell

Technical Support Supervisor

Salem, OR

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... Bachelor's degree in a relevant technical or engineering field. * Experience in building automation ...

U.S. Financial Technology

Provide L2/L3 technical support for production applications. * Monitor system health, respond to ... * Assist with performing shakeout for applications patches, upgrade and new releases ensuring ...

U.S. Financial Technology

Provide L2/L3 technical support for production applications. * Monitor system health, respond to ... * Assist with performing shakeout for applications patches, upgrade and new releases ensuring ...

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... Bachelor's degree in a relevant technical or engineering field. * Experience in building automation ...

Granicus

As an experienced team builder, you will be tasked with partnering with our product, engineering ... Strong recruitment selection skills and willingness to assist other managers in their hiring ...

SpotMe

OR

The Technical Support Specialist is the first line of defense and the first line of delight for our ... Build strong working relationships within Support, Engineering and Operations teams * Become fluent ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account ... Serve as the primary technical support partner for a portfolio of enterprise customers * Build ...

Honeywell

Technical Support Specialist

Salem, OR

As a Technical Support Specialist here at Honeywell, you will be supporting our Onity hospitality ... Troubleshoot hardware, software, and system-level issues for hospitality products * Assist ...

New

Honeywell

Technical Support Specialist

Salem, OR

As a Technical Support Specialist here at Honeywell, you will be supporting our Onity hospitality ... Troubleshoot hardware, software, and system-level issues for hospitality products * Assist ...

New

Kla

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... train and assist other field service engineers as appropriate. Provides guidance and technical ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... train and assist other field service engineers as appropriate. Provides guidance and technical ...

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Assistant Technical Support Engineer information

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What are the most commonly searched types of Technical Support Engineer jobs in Oregon? The most popular types of Technical Support Engineer jobs in Oregon are:
Assistant Technical Support Engineer jobs near you
Software Support Engineer III

Software Support Engineer III

Natera

OR • On-site

Other

Re-posted 10 days ago

Natera rating

7.7

Company rating: 7.7 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

51st of 105 rated laboratories

Job description

POSITION SUMMARY:  A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems.  In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers.  The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution.

PRIMARY RESPONSIBILITIES:

  • Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.

  • Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.

  • Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.

  • Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.

  • Identify and codify solutions to frequent issues as documented and scripted processes.

  • Performs other duties as assigned.

  • This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

QUALIFICATIONS:

  • 5+ years of experience in a similar role.

  • BS Degree in Computer Science, similar discipline, or equivalent work experience.  MS preferred.

  • KNOWLEDGE, SKILLS, AND ABILITIES:

  • Working knowledge of Java, Spring framework required

  • Experience with relational databases essential, with specific experience with MySql

  • Extensive analytic troubleshooting skills

  • Excellent communication and organizational skills, especially for problem solving under pressure

  • Strong technical documentation skills

  • Eagerness to acquire new skills in genetics

  • Ability to thrive in a fast-paced environment and manage multiple tasks independently

  • Experience with Groovy scripting language a plus

  • Experience with Python and web services a plus

PHYSICAL DEMANDS & WORK ENVIRONMENT:

  • Duties are typically performed in an office setting.

  • This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material. 

  • Schedule may include non-traditional work hours, including nights and/or weekends.

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