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Remote L3 Support Engineer Jobs in Oregon (NOW HIRING)

Symbotic

Technical Support Engineer

OR · Remote

What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ... Experience withsupporting systems remotely by connecting to various system types via Remote Desktop ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

We're a remote-first, work-anywhere, and "yes - you should make time for that adventure/vacation ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

Remote work options available for North American candidates. * Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention ...

SOLV Energy

SCADA Support Engineer

Bend, OR · On-site +1

$86K - $107K/yr

The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions. This role is based ... Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 ...

Fujifilm

Tech Support Engineer, MI - I

Position Overview The Technical Support Engineer, MI provides remote technical support for HCUS customers. This engineer must be comfortable making critical decisions while working on complex issues.

Fujifilm

Tech Support Engineer, MI - I

Position Overview The Technical Support Engineer, MI provides remote technical support for HCUS customers. This engineer must be comfortable making critical decisions while working on complex issues.

Bluesight

Technical Support Engineer - PrivacyPro

OR · Remote

$30 - $35/hr

The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & ... This position is a remote position and open to applicants in the continental United States. Why ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise ... Enterprise Support Engineering * Technical Account Management * Customer Advocacy * AI-Augmented ...

Parachute Health

Senior Associate Support Engineer

OR · On-site +1

$60K - $105K/yr

Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning ... We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

Provide support through ticketing systems, telephone, email, and remote login tools. * Address ... Work closely with global support and engineering teams to resolve technical issues and address ...

Harness

Customer Engineer I

OR · Remote

$75K - $80K/yr

This is a remote role that combines community-level front-end support with a highly technical DevOps role. We are looking for enthusiastic individuals to be at the forefront of Harness' tools and ...

KEYENCE

Field Application Engineer '27

Portland, OR · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Oregon? For Remote L3 Support Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Oregon look for? The top searched job categories for Remote L3 Support Engineer jobs in Oregon are:
What cities in Oregon are hiring for Remote L3 Support Engineer jobs? Cities in Oregon with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Oregon as of July 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 100% Remote job distribution.

Senior Support Engineer

Obsidian Security

OR • On-site, Remote

Other

Posted 15 days ago

Job description

Senior Support Engineer

Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability.

This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.

What you'll do
  • Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
  • Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
  • Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
  • Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
  • Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
  • Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes.
  • Set the technical quality bar for the support function and mentor other engineers on it.
What we're looking for
  • A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
  • Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
  • Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
  • The ability to translate messy, one-off escalations into repeatable, automatable solutions.
  • Comfort operating with ambiguity in a function that is being actively rebuilt around technology.
Nice to have
  • Scripting or coding ability, for example Python, and comfort debugging at the API level.
  • Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
  • Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.

Apply