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Remote L3 Support Engineer Jobs in Oregon (NOW HIRING)

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site +1

Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

We're a remote-first, work-anywhere, and "yes - you should make time for that adventure/vacation ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering ... Strong communication skills and the ability to work fully remote with reliable connectivity * A ...

Chainguard

Customer Support Manager

OR · On-site +1

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the ... engineering resolution. You own the operational layer between L2 and L3, which means you think ...

TechnologyAdvice

IT Support Engineer

Lumberton, NC · Remote

The opportunity The IT Support Engineer will play a key role in delivering reliable, hands-on ... Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise ... Enterprise Support Engineering * Technical Account Management * Customer Advocacy * AI-Augmented ...

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

Provide support through ticketing systems, telephone, email, and remote login tools. * Address ... Work closely with global support and engineering teams to resolve technical issues and address ...

Harness

Customer Engineer I

OR · On-site +1

$75K - $80K/yr

This is a remote role that combines community-level front-end support with a highly technical DevOps role. We are looking for enthusiastic individuals to be at the forefront of Harness' tools and ...

KEYENCE

Field Application Engineer '27

Portland, OR · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Five9

Senior OpenStack DevOps Engineer

OR · On-site +1

$108K - $147K/yr

... support our community-driven OpenStack-based private cloud infrastructure. You will be directly ... Custom network plugins/drivers, L2/L3 routing, BGP, DHCP, and tenant network segmentation (VLAN ...

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All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Oregon

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Oregon?

For Remote L3 Support Engineer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Oregon look for?

The top searched job categories for Remote L3 Support Engineer jobs in Oregon are:

What cities in Oregon are hiring for Remote L3 Support Engineer jobs?

Cities in Oregon with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Oregon as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 100% Remote job distribution.

Senior Support Engineer

Obsidian Security

OR • On-site, Remote

Full-time

Re-posted 6 days ago

Job description

Senior Support Engineer

Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability.

This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.

What you'll do
  • Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
  • Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
  • Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
  • Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
  • Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
  • Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes.
  • Set the technical quality bar for the support function and mentor other engineers on it.
What we're looking for
  • A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
  • Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
  • Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
  • The ability to translate messy, one-off escalations into repeatable, automatable solutions.
  • Comfort operating with ambiguity in a function that is being actively rebuilt around technology.
Nice to have
  • Scripting or coding ability, for example Python, and comfort debugging at the API level.
  • Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
  • Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.

Apply