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Desktop Services Manager Jobs in Oregon (NOW HIRING)

PTY TECH LLC

Desktop Support Technician

Portland, OR · On-site

$32/hr

Desktop Support Technician This role if for someone with prior desktop support experience (Hardware ... Excellent Customer Service skills. * Can manage small project teams. * Any prior support knowledge ...

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

  • Medical

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

  • Medical

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

Zones LLC.

Desktop Support Engineer

Portland, OR

$20 - $25/wk

  • Medical

Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery. What you will do as the Desktop Engineer:

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Perform request, incident, change and problem management processes within service level ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting ... Perform request, incident, change and problem management processes within service level ...

TEKsystems

Desktop Support Technician

Portland, OR

$32 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage incidents, service requests, and change activities within an ITIL-driven environment ... Qualifications: * 5+ years Desktop Support (Troubleshooting, M/O365, Password Reset, User Set-Up)

Cognizant

Field service engineer - Desktop Support

Portland, OR · On-site

$70 - $90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are ... Experience supporting laptop/desktop hardware, printers, and peripheral devices. * Hands‑on ...

New

Strategic Systems

Desktop/PC Technician

Hillsboro, OR · On-site

$20 - $21/hr

Interface with IT Networks, Windows teams, GOS Service Desk, and PI to resolve complex issues * Assist with parts management (ordering, stocking, forecasting, and disposal of used equipment)

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Desktop Services Manager information

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Oregon?

For Desktop Services Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Oregon look for?

The top searched job categories for Desktop Services Manager jobs in Oregon are:

What cities in Oregon are hiring for Desktop Services Manager jobs?

Cities in Oregon with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

Desktop Support Engineer

Sybex Support Services

Tualatin, OR • On-site

Contractor

Re-posted 9 hours ago

Job description

Job Summary (Desktop Support Engineer - L1)
- Provide on-site and remote technical support to end users, including executive management and VIPs.
- Diagnose and troubleshoot issues related to Windows and Mac desktop systems, printers, operating systems, and applications.
- Install, maintain, and upgrade desktop equipment and associated infrastructure.
- Support end users with video conferencing units and mobile devices (iPhone, iPad, Android).
- Deliver support for Windows 7/8/OS X, Office 2011/O365, and Microsoft Office suite applications.
- Collaborate with Service Desk and other IT teams for break/fix, remote access, and support functions.
- Utilize remote support tools (Remote Desktop, Apple Remote Desktop, VNC) for troubleshooting.
- Remove viruses and spyware from user devices using various tools.
- Consult and instruct users on hardware and software usage and resolve technical issues.
- Respond to support requests via phone, email, service tickets, and dispatches, ensuring timely resolution within SLA.
- Document, track, and monitor problems and solutions for continuous improvement and knowledge sharing.
- Maintain a high standard of customer service and professionalism in all interactions.
- Adhere to business professional attire and company standards.
- Demonstrate excellent written and verbal communication, organizational, and troubleshooting skills.
- Work full time (40 hours/week) on a contract basis in a fast-paced, dynamic environment.

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