ZipRecruiter

Log In

1

Help Desk Analyst Jobs in Oregon (NOW HIRING)

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Lynn Rodens

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Lynn Rodens is seeking a passionate Help Desk Analyst to join their dynamic team in a world-class enterprise environment. The role involves troubleshooting login issues and diagnosing hardware ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

Yubico Inc.

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

... help build community and connection across Yubico which all employees are welcome to join ... Yubico is looking for an experienced, highly driven and resourceful Deal Desk Analyst that will be ...

Tines

Deal Desk Analyst

OR · Remote

$140K/yr

The Role We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Five9

OR

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting, acting as a trusted advisor to ensure scalable growth for the entire business. You are a strategic ...

Lithia & Driveway

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Lithia

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Lithia Motors, Inc.

Help Desk Technician

Tigard, OR · On-site

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Lithia & Driveway

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Howard

$45K - $51K/yr

Previous experience as an IT Help Desk Technician. Experience in conducting routine system administration tasks and logging data in system admin logs. Experience with hardware, software, and cloud ...

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Oregon

Help Desk Analyst information

See Oregon salary details

$15

$25

$37

How much do help desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for help desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Oregon? For Help Desk Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Oregon look for? The top searched job categories for Help Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Analyst jobs? Cities in Oregon with the most Help Desk Analyst job openings:
What are popular job titles related to Help Desk Analyst jobs in OR? For Help Desk Analyst jobs in OR, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Oregon as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $52,976 per year, or $25.5 per hour.

Help Desk Analyst

STI

Salem, OR • On-site

$20.50 - $28.25/hr

Full-time

Posted 26 days ago

Job description

Job Title: Help Desk Analyst I
Location: Salem, Oregon 97301
Duration: Long Term
Job Description:
  • Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
  • Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
  • Requests additional information to ensure that problems are fully understood and that customers feel heard.
  • Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
  • Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
  • Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
  • Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
  • Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
  • Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
  • Provides subject matter expertise, serving as a willing source of knowledge and a change champion.

Apply