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Service Desk Analyst Jobs in Oregon (NOW HIRING)

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Lynn Rodens

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Lynn Rodens is seeking a passionate Help Desk Analyst to join their dynamic team in a world-class ... Required : • MUST have 1 year or more of Customer Service experience • Must have approximately ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.50/hr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Requirements: MUST have 1 year or more of Customer Service experience Must have approximately 1 ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.50/hr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... MUST have 1 year or more of Customer Service experience OR Must have approximately 1 year of Help ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and ... services, telephony equipment, and mobile devices) to support efficient and effective business ...

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

The Role We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This ... Strong stakeholder service mindset and clear, well structured communication. * Understanding of ...

Five9

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance, and other various departments to close deals. This individual is responsible for providing sales ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... and service levels. * Manage the queue and approval process for sales orders, escalating as ...

Logical Position

Service Desk Team Lead

Portland, OR · On-site

$75K - $85K/yr

Service Desk Team Lead Portland, Oregon (OR-02) - Portland, OR 97201 About Logical Position Pay ... Strong analytical problem-solving skills with demonstrated ability to explain complex technical ...

Logical Position

Service Desk Team Lead

Portland, OR · On-site

$75K - $85K/yr

Lead a Service Desk team to deliver reliable support, high service quality, a positive customer ... Strong analytical problem-solving skills with demonstrated ability to explain complex technical ...

Logical Position

Service Desk Team Lead

Portland, OR · Hybrid

$75K - $85K/yr

Lead a Service Desk team to deliver reliable support, high service quality, a positive customer ... Strong analytical problem-solving skills with demonstrated ability to explain complex technical ...

TEKsystems

Service Desk Specialist

Redmond, OR

$23 - $28/hr

This role typically requires 2 - 4 years of experience in an IT support or service desk environment ... analytical, and solution-oriented manner, and recognizing when escalation is required.

TEKsystems

Service Desk Specialist

Redmond, OR

$23 - $28/hr

This role typically requires 2 - 4 years of experience in an IT support or service desk environment ... analytical, and solution-oriented manner, and recognizing when escalation is required.

TEKsystems

Service Desk Specialist

Redmond, OR

$23 - $28/hr

This role typically requires 2 - 4 years of experience in an IT support or service desk environment ... analytical, and solution-oriented manner, and recognizing when escalation is required. • ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Oregon

Service Desk Analyst information

See Oregon salary details

$15

$25

$37

How much do service desk analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for service desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

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For Service Desk Analyst jobs in Oregon, the most frequently searched job titles are:

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What cities in Oregon are hiring for Service Desk Analyst jobs?

Cities in Oregon with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Oregon as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,976 per year, or $25.5 per hour.

Service Desk Analyst

BizTek People, Inc. | APA International Placement Consultants

Sherwood, OR • On-site

$22 - $30.25/hr

Contractor

Re-posted 4 days ago

Job description


Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment

Apply