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Service Desk Analyst Jobs in Oregon (NOW HIRING)

Howard

$45K - $51K/yr

We are seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using our ServiceNow system. This IT support professional will serve as the first ...

TEKsystems

IT Service Desk Technician

Portland, OR

$32 - $35/hr

Manage incidents, service requests, and change activities within an ITIL-driven environment, including documentation, root cause analysis, ticket tracking, and continuous service improvement.

TEKsystems

IT Service Desk Technician

Portland, OR

$32 - $35/hr

Manage incidents, service requests, and change activities within an ITIL-driven environment, including documentation, root cause analysis, ticket tracking, and continuous service improvement.

Cascade Management

Desk Monitor

Portland, OR

$18 - $22/hr

Our Service Model represents the most important behaviors and actions to ensure a stakeholder ... The Desk Monitor monitors the front desk and helps maintain building security and facilities in a ...

Cascade Management

Desk Monitor

Portland, OR · On-site

$18 - $22/hr

Our Service Model represents the most important behaviors and actions to ensure a stakeholder ... Essential Functions and Responsibilities The Desk Monitor monitors the front desk and helps ...

Cascade Management

Desk Monitor

Portland, OR · On-site

$18 - $22/hr

Our Service Model represents the most important behaviors and actions to ensure a stakeholder ... Essential Functions and Responsibilities The Desk Monitor monitors the front desk and helps ...

Davis Wright Tremaine LLP

IT Technology Coach

Portland, OR · On-site

$22.75 - $31.25/hr

Document all support interactions and their resolutions in the incident tracking database. • Provide Service Desk call center backup for the Information Technology (IT) Support Analyst team • ...

Internova Travel Group

Exchange Desk Specialist

The Exchange Desk Specialist provides support to the internal agent team in processing exchange ... Deliver extraordinary customer service to all internal clients: * Share expertise in a positive ...

New

DMI

Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and ... PuTTY) * Any service desk/ticketing system (e.g. Maximo) * Cisco TACACS, Aruba ClearPass

GuideIT

Desktop Support Analyst

Portland, OR · On-site

$24.75 - $33.25/hr

Serve as the escalation point for Level 1 Service Desk, including communication with clients and ... Ability to read, analyze and interpret general business periodicals, professional journals ...

ATIA Ltd

Social Media Engineer

Portland, OR

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS ... Demonstrable social networking experience and social analytics tools knowledge * Knowledge of ...

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Service Desk Analyst information

See Oregon salary details

$15

$25

$37

How much do service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are the most commonly searched types of Service Desk Analyst jobs in Oregon? The most popular types of Service Desk Analyst jobs in Oregon are:
What are popular job titles related to Service Desk Analyst jobs in Oregon? For Service Desk Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Oregon look for? The top searched job categories for Service Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Service Desk Analyst jobs? Cities in Oregon with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $52,976 per year, or $25.5 per hour.

Database Analyst - Ivanti

Ruri Software Technologies LLC

Salem, OR • On-site

Full-time

Re-posted 20 days ago

Job description

Role : Ivanti Database Analyst
Location : Salem, Oregon - Remote
Only W2,
GC/USC
Required skills and experience:
The key person must have similar, recent experience supporting the launch of Ivanti tools, including recent, relevant experience:
  • Hands-on ETL experience migrating from legacy ITAM data to Ivanti.
  • Experience mapping legacy records to Ivanti object structures.
  • Experience with data cleansing, validation, standardization, and purging as part of an Ivanti implementation.
  • Proven ability to detect and resolve data anomalies and discrepancies.
  • In-depth understanding of Ivanti data mapping and platform capabilities.
  • In-depth knowledge of industry best practices for data modeling, cleansing, and migration.
  • Demonstrated experience in relational database design, development, and analysis.
  • Strong SQL skills (e.g., PostgreSQL, SQL Server, Oracle).
  • Familiarity with CI relationships and CMDB structures in an ITSM/ITAM context.
  • Ability to clearly document schema designs, data definitions, and mapping logic.
  • Experience working in large public sector environments.
  • Ability to work independently, manage competing priorities, and work collaboratively with state staff.

In addition, the ideal candidate will have skills and experience in:
  • Ivanti ITSM and Neurons for Discovery/Configuration.
  • Familiarity with CA Service Desk Manager (SDM) and Asset Portfolio Management (APM).
  • Knowledge of ITIL v4 practices, especially Asset Management, Configuration Management, and Change Enablement.
  • Experience with CMDB best practices and automated discovery tools.
  • Understanding of service catalog structure and line-item-level procurement workflows.
  • Experience working on state government or similar public sector IT projects.
  • Building and managing scalable, clean, and auditable datasets in support of enterprise ITSM and ITAM solutions.
  • Experience performing knowledge transfer / mentoring.

Apply