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Service Desk Analyst Jobs in Oregon (NOW HIRING)

ATIA Ltd

Social Media Engineer

Portland, OR

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS ... Demonstrable social networking experience and social analytics tools knowledge * Knowledge of ...

Davis Wright Tremaine LLP

IT Technology Coach

Portland, OR · On-site

$22.75 - $31.25/hr

Provide Service Desk call center backup for the Information Technology (IT) Support Analyst team * Seek opportunities to help attorneys and staff leverage our existing technologies within their ...

Motive

Senior Deal Desk Manager II

OR · On-site +1

... service and thought leadership to Account Executives, Customer Success Managers, line of business ... your analysis and execution What We're Looking For: * 7+ years of Deal Desk or operations ...

Ruri Software Technologies LLC

JJIS Developer

Salem, OR · On-site +1

Develop use cases and user stories to support future development efforts. Assist the Service Desk in diagnosing and resolving production issues, analyzing user problems, and determining the best ...

Procom Services

Business Analyst

Hillsboro, OR · On-site

Company Description Procom is a leading provider of professional IT services and staffing to ... Documentation of CCG (Consumer Channels Group )Operations business processes for a 'desk manual'

Flexential Corp.

Lead ServiceNow Platform Engineer

OR · On-site +1

$155K - $170K/yr

Partner with infrastructure, data center operations, security, service desk, and business ... Analytics, or platform modernization. Base Pay Range Annualized salary range offered for this ...

Nike

Lead Technology Asset Management

Beaverton, OR · On-site

Partner with procurement, finance, service desk, and logistics teams to optimize asset utilization ... Lead the implementation of automation and analytics tools to enhance asset visibility and decision ...

Magicforce

Facets NetworX Pricing Analyst

Portland, OR · On-site

$60 - $70/hr

Collaborate with Provider Services, Network Management, Operations, and business stakeholders to ... Maintain documentation, desk procedures, and process workflows to support operational excellence.

Millennium Software, Inc.

Help Desk

Independence, OR · On-site

$19.25 - $26.25/hr

For our Detroit based client we require a Help Desk consultant to work onsite in Independence (near Salem, OR. Experience doing government of public sector project is preferred.

Telnet Inc

OR · On-site

Develop use cases and user stories to support future development efforts. Assist the Service Desk in diagnosing and resolving production issues, analyzing user problems, and determining the best ...

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Service Desk Analyst information

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How much do service desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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For Service Desk Analyst jobs in Oregon, the most frequently searched job titles are:

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The top searched job categories for Service Desk Analyst jobs in Oregon are:

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Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Oregon as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,976 per year, or $25.5 per hour.

Social Media Engineer

Portland, OR

ATIA Ltd
Non-Profits • 11 - 50 employees
Learn more about ATIA Ltdexternal

Full-time

Re-posted 4 hours ago

Job description

Company Description

ATIA Holding is a group of three companies: ATIA Ltd, ATIA Consulting and USA Inside.

Websites: www.atiaholding.uk, www.usa-inside.com

LinkedIn: 

https://www.linkedin.com/company/atia-holding/

https://www.linkedin.com/company/10855466


ATIA Ltd 

Website: www.atia.ba  

ATIA Ltd is multinational company which has 2 main sectors: 

-First sector: ISO Standards - which includes: 

  • 1. ISO Implementation 
  • 2. ISO Consultation 
  • 3. ISO Certification 

-Second sector: Software Development 

  • 1.Developing applications for all technologies and platforms 
  • 2.Enterprise Resource Planning (ERP), 
  • 3.Customer Relationship Management System (CRM), 
  • 4.Learning Management System (LMS), 
  • 5.Document Management System (DMS), 
  • 6. Service Desk Plus (SDP), 
  • 7.Service Management Systems (SMS), 
  • 8.Business Continuity Management Systems (BCMS), 
  • 9.Information Security Management Systems (ISMS), 


ATIA Consulting 

Website: www.atia-consulting.com.ba 

The areas of operation for ATIA Consulting company are: 

1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 

2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 

3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 

Job Description

We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.

The goal is to gradually achieve superior customer engagement and intimacy,

website traffic

and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Qualifications
  • Proven working experience in social media or related field (Minimum 5 years)
  • Excellent knowledge of Facebook, LinkedIn and Twitter
  • Demonstrable social networking experience and social analytics tools knowledge
  • Knowledge of online marketing and good understanding of major marketing channels
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
  • Fluency in English
  • BS in Communications, Marketing, Business, New Media or Public Relations
Additional Information

All your information will be kept confidential according to EEO guidelines.

For more information, please visit our websites:

www.atiaholding.uk

www.usa-inside.com

www.atia.ba

Apply