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Nc Fast Help Desk Jobs in Oregon (NOW HIRING)

Howard

$45K - $51K/yr

Previous experience as an IT Help Desk Technician. Experience in conducting routine system ... Prior work experience in a fast-paced environment.Must be punctual and dependable. Compliance ...

Synergy BIS

Our team is eager to learn, fast-paced, and quality-driven. If that sounds like you, Synergy has a ... Help Desk Leadership: Direct and manage the daily activities of Tier 2, and Tier 3 Help Desk ...

Five9

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ... Experience working in a fast-changing environment that requires results-oriented decision making.

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

You are a strategic business thinker with excellent communication and collaboration skills, thriving in a fast-paced, dynamic environment. This position reports to our Senior Deal Desk Manager. In ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Oregon

Nc Fast Help Desk information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do nc fast help desk jobs pay per year?

As of Aug 25, 2026, the average yearly pay for nc fast help desk in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Oregon?

For Nc Fast Help Desk jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Oregon look for?

The top searched job categories for Nc Fast Help Desk jobs in Oregon are:

What cities in Oregon are hiring for Nc Fast Help Desk jobs?

Cities in Oregon with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Oregon as of June 2026, with employment types broken down into 81% Full Time, 3% Part Time, 3% Temporary, and 13% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.

Help Desk Technician

Howard

On-site

$45K - $51K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

  • Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
  • Work-Life Balance: PTO, paid holidays, flexible work arrangements
  • Financial Wellness: Competitive salary, 403(b) with company match
  • Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
  • Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

BASIC FUNCTION:

We are seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using our ServiceNow system. This IT support professional will serve as the first line of support for all faculty, staff and student information technology issues and work with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution.

SUPERVISORY ACCOUNTABILITY:

N/A

NATURE AND SCOPE:

Internal contacts generally include administrators, faculty, students, and staff. External contacts generally include vendors, consultants, visitors, and the public.

PRINCIPAL ACCOUNTABILITIES:

  • Provide Tier 1 technical support via phone, email, chat, or in person supportto resolve issues and provide courteous and knowledgeable assistance with questions.

  • Serve as the primary contact for solving, assigning, and escalating tickets to Tier 2 support as needed.

  • Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.

  • Maintain, troubleshoot, and repair technical infrastructure including desktop hardware, operation systems, applications, and office systems.

  • Assist in development and maintenance of end-user documentation, Knowledge Base articles, standard operating procedures.

  • Asset Management Support: software licenses and keys, hardware leases, service contracts, asset inventory and labeling.

  • Track and document all system changes, problems, incidents, service requests, and work tasks within ServiceNow.

  • Position may also require occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance).

  • May frequently position self to maintain computers/pull cords under desks and in server closets.

  • Train users in technical aspects of systems and business processes.

  • Perform other job-related duties as assigned.

CORE COMPETENCIES:

  • Ability to work onsite in Washington, DC.

  • Ability to provide executive level support to AVPs, VPs, EVPs.

  • Ability to learn new software and operating systems; ability to identify and resolve problems, including hardware and software problems.

  • Responsible for accurate and reliable maintenance, documentation, and testing of internal systems.

  • Ability to communicate effectively orally and in writing with a diverse population.Must be detailed oriented and organized.

  • Ability to exercise discretion and ensure a high-level of confidentiality.

  • Ability to establish and maintain effective and harmonious work relations with faculty, staff, students, and the public.End User friendly attitude with a passion for information services support.

  • Ability to troubleshoot and support Windows 11, macOS, Android, and iOS devices.

  • CompTIA A+ Certification or equivalent is required.

  • Experience using ServiceNow ITSM or similar system is required.

  • ITIL V4 or V5 Foundations Certification is a plus.

  • Additional CompTIA Certs (Network+, Security+, etc.) is a plus

MINIMUM REQUIREMENTS:

Bachelor's degree. Three to five years of related work experience may be substituted in lieu of educational qualifications or a related certification. Previous experience as an IT Help Desk Technician. Experience in conducting routine system administration tasks and logging data in system admin logs. Experience with hardware, software, and cloud systems management. Strong critical thinking and problem-solving skills. Prior work experience in a fast-paced environment.Must be punctual and dependable.

Compliance Salary Range Disclosure

Expected Salary Range: $45,000 - $51,600

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