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Remote Service Desk Manager Jobs in Oregon (NOW HIRING)

Naviga

Accounting Service Desk Specialist (Remote)

OR · On-site +1

The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ... Inquiry Management: Assess and resolve accounting and billing inquiries from internal and external ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Prior experience as a customer service representative including help desk and ticketing support.

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

... and service levels. * Manage the queue and approval process for sales orders, escalating as ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

... Desk team and delivering exceptional tier-one support. This role sets the vision for service ... This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24 ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

... Desk team and delivering exceptional tier-one support. This role sets the vision for service ... This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24 ...

ATIA Ltd

Sales Manager - Part time

Portland, OR · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA. * Route ...

Ruri Software Technologies LLC

JJIS Developer

Salem, OR · On-site +1

Salem, OR - Remote Only local Candidates Preferred Only W2 - No C2C USC/GC/H4 EAD 8 to 10 hours a ... Develop use cases and user stories to support future development efforts. Assist the Service Desk ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Manage platform access, RBAC, and governance in alignment with enterprise standards Automation ... Integrate Systems automations with ServiceNow, self-service portals, and service desk tooling to ...

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Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are popular job titles related to Remote Service Desk Manager jobs in Oregon?

For Remote Service Desk Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Oregon look for?

The top searched job categories for Remote Service Desk Manager jobs in Oregon are:

What cities in Oregon are hiring for Remote Service Desk Manager jobs?

Cities in Oregon with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you

Accounting Service Desk Specialist (Remote)

Naviga

OR • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

About Our ClientOur client is a global powerhouse in the legal services industry, consistently ranked among the top firms in the United States and the United Kingdom. With a presence in over 40 countries and annual revenues exceeding $3.5 billion, the firm is defined by a culture of high standards, collaboration, and a bold approach to legal excellence. They view their people as the "backbone, heart, and soul" of the organization, offering a supportive environment where professionals can engage in truly meaningful work.The OpportunityOur client is seeking an Accounting Service Desk Specialist to support strategic initiatives by managing the assessment and resolution of accounting and billing inquiries. In this role, you will act as a vital link between billers, attorneys, and clients, ensuring that financial inquiries are handled with a high level of accuracy and discretion. Working within a fast-paced environment, you will have the opportunity to directly impact the user experience by providing professional, timely, and high-quality service.The LocationThis position offers a remote work schedule and can be based in any of the firm's U.S. office locations. Please note that the standard working hours for this role are 9:00 AM - 5:30 PM Pacific Time, regardless of your physical location.What You Will Do
  • Inquiry Management: Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues to the correct resolver groups when necessary.
  • Documentation: Maintain precise records of all actions, questions, and resolutions within the ServiceNow ticket system and through email correspondence.
  • Stakeholder Communication: Provide proactive updates and clear information regarding accounts and billing, ensuring all parties are supported throughout the ticket handling process.
  • Compliance & Efficiency: Ensure all accounting practices align with firm policies and legal regulations while meeting or exceeding standard SLA requirements.
  • Continuous Learning: Participate in training to maintain subject matter expertise and improve proficiency in accounting software and tools.
Who You Are
  • Education: Holds a High School Diploma or GED (Minimum) ; an Associate’s Degree in Accounting or Finance is preferred.
  • Experience: Ideally brings 2+ years of accounting or billing experience within a law firm or professional services organization.
  • Software Expertise: Experience with Aderant is required. Experience with Chromeriver or Kofax is highly preferred.
  • Resilience: Ability to work under pressure and manage competing demands in a fast-paced environment while fostering positive work relationships.
  • A Professional Communicator: You possess excellent verbal and written communication skills and can effectively interact with clients, lawyers, and third parties.
  • A Problem Solver: You have strong analytical abilities and the initiative to research next steps to ensure excellent service delivery.
  • Detail-Oriented: You are recognized for your organizational skills, attention to detail, and ability to manage sensitive financial information with the utmost confidentiality.
Why Join the Team?This is an opportunity to join a global firm that values transparency, reliability, and the consistent delivery of high-quality service. You will be part of a team that encourages professional growth through continuous learning and rewards those who proactively enhance the user experience.________________________________________About Naviga Recruiting & Executive SearchNaviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.