Remote Service Desk Manager Jobs in Oregon (NOW HIRING)

Deal Desk Manager

Remote, US

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

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Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Egnyte is looking for a Deal Desk Manager to support direct sales and channel who will make a difference by providing a mechanism to support non-standard deal requests and helping sales navigate between various officefunctions. In this position, you will ensure that the constructs of the deal are a win/win for the customer and for Egnyte, while yielding acceptable margins and are scalable.

WHAT YOU'LL DO:

Support all sales and renewals teams throughout complete sales and renewals cycles

Offer deal intelligence to assist sales leaders in decision-making

Assist sales with positioning value against competition and constructing favorable deals

Ensure timely review and approval of all deal requests

Help build scalable and repeatable processes to ensure swift sales cycle

Draft special terms and commercial terms for deals independently, subject to review with Deal Desk leadership & Legal

Provide guidance to sales on deal structuring in a way that meets customers' requirements, sets them up for maximum success, and maximizes TCV

Participate in deal reviews and commercial conversations with sales

Collaborate with Sales Enablement team to build and deliver training sessions for sales

Work within theSalesforce.comCRM & CPQ system to assist sales

YOUR QUALIFICATIONS:

Deep understanding of enterprise software business, particularly with a solid background in subscription-based, cloud licensing and professional services

4+ years of relevant Deal Desk (or equivalent) with a progressive track record

Proficiency in overall construct of subscription, professional service, and renewal deals

Ability to navigate internal resources to obtain advice and guidance on deal construction and any obstructions or potential blockers to getting opportunities approved and booked

Strong communication skills and ability to clearly convey changes and updates to policies, procedures, guidelines, etc.

Able to work extended hours during the month and quarter-end cycles.

Able to take lead and initiative in driving operational procedures and processes in the operational unit while maintaining global integrity and consistency

Able to balance big-picture and details

Strong experience withSalesforce.com, CPQ

Highly responsive and thrive in a fast-paced environment

A "do whatever it takes" attitude to enact change within the organization

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographiclocations andpay varies based on defined markets. The standard base pay range for this positionacross the U.S. is $110k - $119k annually. Payvaries by work locationand may also be dependent on job-related skills, knowledge,and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contributionandFlexible Spending Account (FSA)options
• Up to 12wks of paid Parental and10wksAdoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy-a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• OneMedical virtual care, providing you with healthcare access across the country

Equal Employment Opportunity
Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace.Egnytersare encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.