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Remote Service Desk Manager Jobs in Oregon (NOW HIRING)

Armada

Deal Desk Manager (Contract)

OR · Remote

$52 - $66/hr

The Deal Desk Manager will work alongside Armada's Deal Desk team to manage the order form approval ... This role is remote, but working East Coast hours may be required. What You'll Do (Key ...

Naviga

Accounting Service Desk Specialist (Remote)

OR · On-site +1

The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ... Inquiry Management: Assess and resolve accounting and billing inquiries from internal and external ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Prior experience as a customer service representative including help desk and ticketing support.

Yubico Inc.

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

Partner closely with the Deal Desk Manager to develop and execute renewal strategies for ... historically complex accounts, ensuring long-term alignment with company objectives * Rigorously ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

... and service levels. * Manage the queue and approval process for sales orders, escalating as ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

New

Yubico Inc.

Deal Desk Associate

OR · On-site +1

Manage and process US Channel Purchase Orders (POs), ensuring accuracy between partner ... Proven experience applying or implementing Deal Desk best practices within a fast-paced environment

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

... Desk team and delivering exceptional tier-one support. This role sets the vision for service ... This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24 ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

... Desk team and delivering exceptional tier-one support. This role sets the vision for service ... This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24 ...

ATIA Ltd

Sales Manager - Part time

Portland, OR · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Tines

Deal Desk Analyst

OR · Remote

$140K/yr

*This is a remote position that must be based in the United States in the Eastern or Central time ... Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA. * Route ...

The Adaptavist Group

Application Administrator

$85K - $102K/yr

... Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses by acting as a remote ...

The Adaptavist Group

Application Administrator

$85K - $102K/yr

... Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses by acting as a remote ...

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Remote Service Desk Manager information

How to make $1000 a week remotely?

A Remote Service Desk Manager can increase earnings by working additional shifts, earning overtime, or taking on higher-level responsibilities that come with increased pay. Developing strong technical skills, certifications like CompTIA or HDI, and efficient remote communication can also help qualify for higher-paying roles or bonuses, contributing to a weekly income of $1000 or more.

How can I make 2000 a week working from home?

A Remote Service Desk Manager can increase earnings by working overtime, taking on additional shifts, or earning performance-based bonuses. Developing strong technical skills, certifications like CompTIA or ITIL, and efficient remote communication tools can also help maximize income potential within the role.

What is a Remote Service Desk Manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

How to make $80,000 a year working from home?

A Remote Service Desk Manager can earn $80,000 or more annually by gaining relevant certifications such as HDI or ITIL, developing strong technical and customer service skills, and gaining experience in remote support environments. Advancing to senior or specialized roles, working for larger organizations, or taking on additional responsibilities can also increase earning potential while working from home.

Is AI replacing IT's help desk?

As a Remote Service Desk Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, but human oversight remains essential for complex issues and customer service. AI enhances efficiency but does not fully replace the need for skilled IT support staff. Continuous training in AI and automation tools is valuable for service desk professionals.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Oregon? For Remote Service Desk Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Oregon look for? The top searched job categories for Remote Service Desk Manager jobs in Oregon are:
What cities in Oregon are hiring for Remote Service Desk Manager jobs? Cities in Oregon with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you
Deal Desk Manager (Contract)

Deal Desk Manager (Contract)

Armada

OR • Remote

$52 - $66/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

About the Role

We're seeking a highly collaborative, detail-oriented Deal Desk Manager Contractor to support Armada's global Deal Desk and GTM teams. This role sits within the Revenue Operations organization and partners with Sales, Legal, and Finance to ensure deals move quickly, accurately, and compliantly from quote to close. 

The Deal Desk Manager will work alongside Armada's Deal Desk team to manage the order form approval process, partner closely with the field to draft and finalize order forms, and ensure adherence to pricing, legal, and operational policies. This is a fast-paced role that requires urgency, strong judgment, and a customer-first mindset while balancing accuracy and compliance. 

Location. This role is remote, but working East Coast hours may be required.

What You'll Do (Key Responsibilities)

  • Manage Armada's order form approval queue with a high sense of urgency, ensuring timely turnaround to support deal velocity and customer needs 
  • Draft, review, and finalize order forms in close partnership with Sales, Customer Success, Finance, and Hardware teams, supporting both hardware and software transactions 
  • Ensure all order forms comply with approved pricing, discounting policies, and legal requirements 
  • Serve as a trusted advisor to the field, consulting on order form structure, deal mechanics, and process best practices 
  • Collaborate closely with Legal and Finance to resolve non-standard deal terms and ensure accurate deal documentation 
  • Perform quality checks on executed order forms to confirm completeness, accuracy, and readiness for booking and downstream processes 
  • Act as an internal SME for Partner and resale order forms, ensuring pricing compliance across regions and resale orders 
  • Identify recurring deal issues or process friction and partner with Deal Desk, Legal, Finance, and RevOps to recommend and implement improvements 
  • Support continuous improvement of Deal Desk workflows, templates, and approval processes to scale with Armada's growth 
  • Maintain clear documentation and guidance for order form processes and standards 
  • Act as a highly responsive point of contact for deal-related questions from cross-functional teams 

Required Qualifications

  • 8 years of experience in Deal Desk, Financial Analysis, Sales Operations, Legal Operations, or a related role in a B2B company 
  • Experience supporting global sales teams, preferably in a business that sells both hardware and software 
  • Strong attention to detail with the ability to balance speed and accuracy in a high-volume environment 
  • Working knowledge of pricing approvals, discounting structures, and order-to-cash processes 
  • Excellent communication skills and comfort working cross-functionally with Sales, Legal, Finance, and Operations 
  • Ability to manage multiple priorities, deadlines, and stakeholders simultaneously 
  • A collaborative, solutions-oriented mindset  

Preferred Qualifications

  • Experience supporting international deals, including multi-currency or region-specific requirements 
  • Familiarity with CRM and deal management tools such as Salesforce, DocuSign, Ironclad, Dealhub, or similar platforms 
  • Exposure to contract structures such as MSAs, order forms, and software license agreements 
  • Experience in a startup or high-growth environment 

Compensation

For U.S. Based candidates: To ensure fairness and transparency, the hourly range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications.  

We use a geographic pay structure based on cost-of-labor markets. 

  • Tier 1 (e.g., SF Bay Area, NYC, Seattle): $60- $75
  • Tier 2 (most U.S. metro areas): $52- $66
  • Tier 3 (other cities): $50 - $62

Final compensation will be determined by experience, scope, and level, and may vary from the posted range. 

Benefits (USA)

  • Competitive hourly rate
  • Medical, dental, and vision (subsidized cost)
  • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
  • Retirement plan options, including 401(k) and Roth 401(k)
  • Unlimited paid time off (PTO)
  • 14 paid company holidays per year

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